diff --git a/components/hover-nav/hover-nav.vue b/components/hover-nav/hover-nav.vue
index f21f8a4..7d3d637 100644
--- a/components/hover-nav/hover-nav.vue
+++ b/components/hover-nav/hover-nav.vue
@@ -60,11 +60,18 @@ export default {
 		this.customerService = createCustomerService(this);
 		this.buttonConfig = this.customerService.getButtonConfig();
 
-		var that = this;
+		const that = this;
 		uni.getStorage({
 			key: 'shopInfo',
 			success(e) {
-				that.tel = e.data.mobile;
+				// 校验手机号是否有效，避免空值或非手机号
+				if (e.data && e.data.mobile && /^1[3-9]\d{9}$/.test(e.data.mobile)) {
+					that.tel = e.data.mobile;
+				}
+			},
+			// 补充storage读取失败的提示
+			fail() {
+				console.warn('未获取到店铺信息');
 			}
 		});
 	},
@@ -96,9 +103,35 @@ export default {
 		...mapMutations([
 			'setAiUnreadCount'
 		]),
+		/**
+		 * 拨打电话逻辑：增加手机号校验和异常处理
+		 */
 		call() {
+			// 1. 校验手机号是否存在且有效
+			if (!this.tel || !/^1[3-9]\d{9}$/.test(this.tel)) {
+				uni.showToast({
+					title: '暂无有效联系电话',
+					icon: 'none',
+					duration: 2000
+				});
+				return;
+			}
+
+			// 2. 调用系统拨号API（自动弹出拨号对话框）
 			uni.makePhoneCall({
-				phoneNumber: this.tel + ''
+				phoneNumber: this.tel,
+				// 拨号失败的回调（如用户取消、设备不支持等）
+				fail(err) {
+					console.log('拨号操作失败：', err);
+					// 非用户取消的情况，给出提示
+					if (err.errMsg !== 'makePhoneCall:fail cancel') {
+						uni.showToast({
+							title: '拨号失败，请稍后重试',
+							icon: 'none',
+							duration: 2000
+						});
+					}
+				}
 			});
 		},
 		openAIChat() {