Merge branch 'feat/personnel_channel' into dev/1.0

This commit is contained in:
2026-01-16 10:16:40 +08:00
parent 2896817435
commit dd4176998b
11 changed files with 571 additions and 591 deletions

View File

@@ -77,18 +77,16 @@ export default {
* 然后将 site.js 文件放到 `unpackage\dist\build\mp-weixin\` 目录下面
*/
// 商户ID
uniacid: 1, //825
uniacid: uniacid, //825
//api请求地址
baseUrl: 'https://dev.aigc-quickapp.com/',
// baseUrl: 'http://localhost:8010/',
baseUrl: domain,
// 图片域名
imgDomain: 'https://dev.aigc-quickapp.com/',
//imgDomain: 'http://localhost:8010/',
imgDomain: domain,
// H5端域名
h5Domain: 'https://dev.aigc-quickapp.com/',
h5Domain: domain,
// // api请求地址
// baseUrl: 'https://tsaas.liveplatform.cn/',

View File

@@ -2,13 +2,68 @@
* 客服统一处理服务
* 整合各种客服方式,提供统一的调用接口
*/
export class CustomerService {
constructor(vueInstance, externalConfig = null) {
class CustomerService {
constructor(vueInstance, externalConfig = {}) {
if (!vueInstance.$lang) {
throw new Error('CustomerService 必须在 Vue 实例中初始化');
}
this.vm = vueInstance;
this.externalConfig = externalConfig; // 外部传入的最新配置(优先级最高)
this.latestPlatformConfig = null;
}
getSupoortKeFuList() {
if (!this.vm) return [];
const vm = this.vm;
return [
{
id: 'weixin-official',
name: vm.$lang('customer.weChatKefu'),
isOfficial: true,
type: 'weapp'
},
{
id: 'custom-kefu',
name: vm.$lang('customer.systemKefu'),
isOfficial: false
},
{
id: 'qyweixin-kefu',
name: vm.$lang('customer.weChatWorkKefu'),
isOfficial: false
},
]
}
/**
* 打开客服选择弹窗
*/
openCustomerSelectPopupDialog() {
const kefu_list = this.getSupoortKeFuList();
const kefuNames = kefu_list.map(item => item.name);
uni.showActionSheet({
itemList: kefuNames,
success: (res) => {
const kefu = kefu_list[res.tapIndex];
this.externalConfig = kefu ?? this.externalConfig ?? {};
if (kefu.isOfficial) {
uni.openCustomerServiceConversation({
sessionFrom: 'weapp',
showMessageCard: true
});
} else if (kefu.id === 'custom-kefu') {
this.handleCustomerClick();
} else if (kefu.id === 'qyweixin-kefu') {
this.handleQyWeixinKefuClick();
}
}
});
}
/**
* 强制刷新配置(支持传入外部配置)
* @param {Object} externalConfig 外部最新配置
@@ -82,7 +137,7 @@ export class CustomerService {
validateConfig() {
const config = this.getPlatformConfig();
const wxworkConfig = this.getWxworkConfig();
const result = {
isValid: true,
errors: [],
@@ -122,35 +177,11 @@ export class CustomerService {
}
/**
* 跳转到Dify客服页面
* 跳转到AI客服页面
*/
openDifyService() {
try {
if (this.vm.setAiUnreadCount) {
this.vm.setAiUnreadCount(0);
}
// 强制跳转,忽略框架层的封装
uni.redirectTo({
url: '/pages_tool/ai-chat/index',
fail: (err) => {
// 兜底使用window.location跳转H5
// #ifdef H5
window.location.href = '/pages_tool/ai-chat/index';
// #endif
console.error('跳转Dify客服失败:', err);
uni.showToast({
title: '跳转客服失败',
icon: 'none'
});
}
});
} catch (e) {
console.error('跳转Dify客服异常:', e);
uni.showToast({
title: '跳转客服失败',
icon: 'none'
});
}
openAIKeFuService() {
const vm = this.vm;
vm.$util.redirectTo(vm.$util.AI_CHAT_PAGE_URL);
}
/**
@@ -170,7 +201,7 @@ export class CustomerService {
}
const config = this.getPlatformConfig();
const { niushop = {}, sendMessageTitle = '', sendMessagePath = '', sendMessageImg = '' } = options;
const { niushop = {}, sendMessageTitle = '', sendMessagePath = '', sendMessageImg = '' } = options || {};
if (config.type === 'none') {
this.showNoServicePopup();
@@ -180,7 +211,7 @@ export class CustomerService {
// 核心分支根据最新的type处理
switch (config.type) {
case 'aikefu':
this.openDifyService();
this.openAIKeFuService();
break;
case 'wxwork':
this.openWxworkService(false, config, options);
@@ -211,7 +242,7 @@ export class CustomerService {
openWxworkService(useOriginalService = false, servicerConfig = null, options = {}) {
const config = servicerConfig || this.getPlatformConfig();
const wxworkConfig = this.getWxworkConfig();
const { sendMessageTitle = '', sendMessagePath = '', sendMessageImg = '' } = options;
const { sendMessageTitle = '', sendMessagePath = '', sendMessageImg = '' } = options || {};
// #ifdef MP-WEIXIN
if (wxworkConfig?.enable && wxworkConfig?.contact_url && !useOriginalService) {
@@ -292,7 +323,7 @@ export class CustomerService {
* @param {Object} options 选项参数
*/
handleCustomWeappService(config, options = {}) {
const { sendMessageTitle = '', sendMessagePath = '', sendMessageImg = '' } = options;
const { sendMessageTitle = '', sendMessagePath = '', sendMessageImg = '' } = options || {};
if (config.customServiceUrl) {
let url = config.customServiceUrl;
@@ -300,11 +331,11 @@ export class CustomerService {
if (sendMessageTitle) params.push(`title=${encodeURIComponent(sendMessageTitle)}`);
if (sendMessagePath) params.push(`path=${encodeURIComponent(sendMessagePath)}`);
if (sendMessageImg) params.push(`img=${encodeURIComponent(sendMessageImg)}`);
if (params.length > 0) {
url += (url.includes('?') ? '&' : '?') + params.join('&');
}
uni.navigateTo({
url: url,
fail: (err) => {
@@ -328,7 +359,7 @@ export class CustomerService {
// #ifdef H5
window.open(config.thirdPartyServiceUrl, '_blank');
// #endif
// #ifdef MP-WEIXIN
if (config.thirdPartyMiniAppId) {
wx.navigateToMiniProgram({
@@ -381,7 +412,7 @@ export class CustomerService {
console.log('支付宝小程序客服', config);
switch (config.type) {
case 'aikefu':
this.openDifyService();
this.openAIKeFuService();
break;
case 'third':
this.openThirdService(config);
@@ -395,26 +426,29 @@ export class CustomerService {
/**
* 拨打电话
*/
makePhoneCall() {
this.vm.$api.sendRequest({
url: '/api/site/shopcontact',
success: res => {
if (res.code === 0 && res.data?.mobile) {
makePhoneCall(mobileNumber) {
if (mobileNumber) {
return uni.makePhoneCall({
phoneNumber: mobileNumber
});
}
// 从缓存中获取电话信息
uni.getStorage({
key: 'shopInfo',
success: (res) => {
const shopInfo = res.data;
const mobile = shopInfo?.mobile ?? '';
if (mobile) {
uni.makePhoneCall({
phoneNumber: res.data.mobile
});
phoneNumber: mobile
});
} else {
uni.showToast({
title: '暂无客服电话',
icon: 'none'
});
});
}
},
fail: () => {
uni.showToast({
title: '获取客服电话失败',
icon: 'none'
});
}
});
}
@@ -424,8 +458,8 @@ export class CustomerService {
*/
showNoServicePopup() {
const siteInfo = this.vm.$store.state.siteInfo || {};
const message = siteInfo?.site_tel
? `请联系客服,客服电话是${siteInfo.site_tel}`
const message = siteInfo?.site_tel
? `请联系客服,客服电话是${siteInfo.site_tel}`
: '抱歉,商家暂无客服,请线下联系';
uni.showModal({
@@ -506,6 +540,6 @@ export class CustomerService {
* @param {Object} externalConfig 外部最新配置
* @returns {CustomerService} 客服服务实例
*/
export function createCustomerService(vueInstance, externalConfig = null) {
export function createCustomerService(vueInstance, externalConfig = {}) {
return new CustomerService(vueInstance, externalConfig);
}

View File

@@ -1,161 +1,205 @@
import { langConfig } from './config-external.js';
// 缓存已加载的语言包
const loadedLangPacks = {};
// 处理页面目录映射
function processRoutePath(route) {
let routeParts = route.split("/");
let routeParts = route.split("/");
// ---- 处理页面目录映射 <begin> 分包造成的,需要根据实际目录结构进行映射----
if (routeParts[0] === 'pages_tool') {
routeParts = [routeParts[1], ...routeParts.slice(2)];
} else if (routeParts[0] === 'pages_goods') {
routeParts[0] = 'goods';
} else if (routeParts[0] === 'pages_member') {
routeParts[0] = 'member';
} else if (routeParts[0] === 'pages_order') {
routeParts[0] = 'order';
} else if (routeParts[0] === 'pages_promotion') {
const promotionModules = ['point', 'fenxiao', 'merch'];
if (routeParts[1] && promotionModules.includes(routeParts[1])) {
routeParts = [routeParts[1], ...routeParts.slice(2)];
}
}
// ---- 处理页面目录映射 <end>----
if (routeParts[0] === 'pages') {
routeParts = routeParts.slice(1);
}
return routeParts.join("/");
// ---- 处理页面目录映射 <begin> 分包造成的,需要根据实际目录结构进行映射----
// 先处理特殊的分包路径
if (routeParts[0] === 'pages_tool') {
// pages_tool 分包下的页面,直接使用子目录作为语言包路径
routeParts = [routeParts[1], ...routeParts.slice(2)];
} else if (routeParts[0] === 'pages_goods') {
// pages_goods 分包映射到 goods 目录
routeParts[0] = 'goods';
} else if (routeParts[0] === 'pages_member') {
// pages_member 分包映射到 member 目录
routeParts[0] = 'member';
} else if (routeParts[0] === 'pages_order') {
// pages_order 分包映射到 order 目录
routeParts[0] = 'order';
} else if (routeParts[0] === 'pages_promotion') {
// pages_promotion 分包特殊处理
const promotionModules = ['point', 'fenxiao', 'merch'];
if (routeParts[1] && promotionModules.includes(routeParts[1])) {
routeParts = [routeParts[1], ...routeParts.slice(2)];
}
}
// ---- 处理页面目录映射 <end>----
// 去掉pages目录只保留子目录
if (routeParts[0] === 'pages') {
routeParts = routeParts.slice(1);
}
return routeParts.join("/");
}
// 加载语言包(同步方式)
function loadLangPackSync(lang, path) {
try {
if (loadedLangPacks[`${lang}_${path}`]) {
return loadedLangPacks[`${lang}_${path}`];
}
const langData = require(`@/lang/${lang}/${path}.js`).lang;
loadedLangPacks[`${lang}_${path}`] = langData;
return langData;
} catch (error) {
console.error(`加载语言包 ${lang}/${path} 失败:`, error);
return {};
}
try {
if (loadedLangPacks[`${lang}_${path}`]) {
return loadedLangPacks[`${lang}_${path}`];
}
const langData = require(`@/lang/${lang}/${path}.js`).lang;
loadedLangPacks[`${lang}_${path}`] = langData;
return langData;
} catch (error) {
console.error(`加载语言包 ${lang}/${path} 失败:`, error);
return {};
}
}
export default {
langList: langConfig.langList,
/**
* 解析多语言
*/
lang(field) {
let _this = getCurrentPages()[getCurrentPages().length - 1];
if (!_this) return;
langList: langConfig.langList,
/**
* * 解析多语言
* @param {Object} field
*/
lang(field) {
let _this = getCurrentPages()[getCurrentPages().length - 1];
if (!_this) return;
const locale = uni.getStorageSync('lang') || "zh-cn";
const locale = uni.getStorageSync('lang') || "zh-cn"; //设置语言
let value = '';
let langPath = '';
let value = ''; // 存放解析后的语言值
let langPath = ''; // 存放当前页面语言包路径
try {
var lang = loadLangPackSync(locale, 'common');
let route = _this.route;
langPath = processRoutePath(route);
let currentPageLang = loadLangPackSync(locale, langPath);
try {
//公共语言包(同步加载)
var lang = loadLangPackSync(locale, 'common');
//当前页面语言包(同步加载)
let route = _this.route;
langPath = processRoutePath(route);
// 加载当前页面语言包
let currentPageLang = loadLangPackSync(locale, langPath);
let mergedLang = { ...lang, ...currentPageLang };
// 合并语言包
let mergedLang = { ...lang, ...currentPageLang };
var arr = field.split(".");
if (arr.length > 1) {
let temp = mergedLang;
let found = true;
for (let key of arr) {
if (temp[key] !== undefined) {
temp = temp[key];
} else {
found = false;
break;
}
}
value = found ? temp : field;
} else {
value = mergedLang[field] !== undefined ? mergedLang[field] : field;
}
} catch (e) {
console.error('解析语言包失败:', e, { langPath, field, locale });
value = field;
}
// 解析字段
var arr = field.split(".");
if (arr.length > 1) {
// 处理嵌套属性,如 common.currencySymbol
let temp = mergedLang;
let found = true;
for (let key of arr) {
if (temp[key] !== undefined) {
temp = temp[key];
} else {
found = false;
break;
}
}
value = found ? temp : field;
} else {
value = mergedLang[field] !== undefined ? mergedLang[field] : field;
}
} catch (e) {
console.error('解析语言包失败:', e, { langPath, field, locale });
value = field;
}
if (arguments.length > 1) {
for (var i = 1; i < arguments.length; i++) {
value = value.replace("{" + (i - 1) + "}", arguments[i]);
}
}
if (value == undefined || (value == 'title' && field == 'title')) value = '';
if (arguments.length > 1) {
//有参数,需要替换
for (var i = 1; i < arguments.length; i++) {
value = value.replace("{" + (i - 1) + "}", arguments[i]);
}
}
if (value == undefined || (value == 'title' && field == 'title')) value = ''; // field
if (field == value) {
console.warn(`警告: 字段 ${field} 在语言包 ${langPath} 中未找到对应值,使用默认值 ${field} 当前语言: ${locale}`);
}
// 多语言调试,注释后可以关闭控制台输出
if (field == value) {
console.warn(`警告: 字段 ${field} 在语言包 ${langPath} 中未找到对应值,使用默认值 ${field} 当前语言: ${locale}`);
}
return value;
},
/**
* 切换语言
*/
change(value, url = '/pages_tool/member/index') {
let _this = getCurrentPages()[getCurrentPages().length - 1];
if (!_this) return;
return value;
},
/**
* * 切换语言
* @param {String} value 语言值
* @param {String} url 切换后跳转的页面url
*/
change(value, url = '/pages_tool/member/index') {
let _this = getCurrentPages()[getCurrentPages().length - 1];
if (!_this) return;
uni.setStorageSync("lang", value);
const locale = uni.getStorageSync('lang') || "zh-cn";
uni.setStorageSync("lang", value);
const locale = uni.getStorageSync('lang') || "zh-cn"; //设置语言
// ✅ 关键修复:清空所有语言包缓存(不再保留任何旧缓存)
for (let key in loadedLangPacks) {
delete loadedLangPacks[key];
}
// 清空已加载的语言包缓存
for (let key in loadedLangPacks) {
if (!key.startsWith(locale)) {
delete loadedLangPacks[key];
}
}
this.refresh();
this.refresh();
if (url) {
uni.reLaunch({ url: url });
}
},
//刷新标题、tabbar
refresh() {
let _this = getCurrentPages()[getCurrentPages().length - 1];
if (!_this) return;
const locale = uni.getStorageSync('lang') || "zh-cn";
this.title(this.lang("title"));
},
title(str) {
if (str) {
uni.setNavigationBarTitle({
title: str
});
}
},
// 获取语言包列表
list() {
var list = [];
try {
for (var i = 0; i < langConfig.langList.length; i++) {
let langType = langConfig.langList[i];
let item = loadLangPackSync(langType, 'common');
list.push({
name: item.common ? item.common.name : langType,
value: langType
});
}
} catch (e) {
console.error('获取语言包列表失败:', e);
}
return list;
}
}
if (url) {
uni.reLaunch({ url: url });
}
},
//刷新标题、tabbar
refresh() {
let _this = getCurrentPages()[getCurrentPages().length - 1];
if (!_this) return;
const locale = uni.getStorageSync('lang') || "zh-cn"; //设置语言
this.title(this.lang("title"));
//设置tabbar的文字语言
// uni.setTabBarItem({
// index: 0,
// text: this.lang("tabBar.home")
// });
// uni.setTabBarItem({
// index: 1,
// text: this.lang("tabBar.category")
// });
// uni.setTabBarItem({
// index: 2,
// text: this.lang("tabBar.cart")
// });
// uni.setTabBarItem({
// index: 3,
// text: this.lang("tabBar.member")
// });
},
title(str) {
if (str) {
uni.setNavigationBarTitle({
title: str,
success: function (res) {
},
fail: function (err) {
}
});
}
},
// 获取语言包列表
list() {
var list = [];
try {
//公共语言包
for (var i = 0; i < langConfig.langList.length; i++) {
let langType = langConfig.langList[i];
let item = loadLangPackSync(langType, 'common');
list.push({
name: item.common ? item.common.name : langType,
value: langType
});
}
} catch (e) {
console.error('获取语言包列表失败:', e);
}
return list;
}
}

View File

@@ -13,6 +13,7 @@ export const CATEGORY_PAGE_URL = '/pages_goods/category';
export const CONTACT_PAGE_URL = '/pages_tool/contact/contact';
export const MEMBER_PAGE_URL = '/pages_tool/member/index';
export const LOGIN_PAGE_URL = '/pages_tool/login/login';
export const AI_CHAT_PAGE_URL = '/pages_tool/ai-chat/index';
// 当前最新的tabBar.list (参见pages.json 中的tabBar.list 配置)
export const systemTabBarList = [
@@ -119,6 +120,7 @@ export default {
CONTACT_PAGE_URL,
INDEX_PAGE_URL,
LOGIN_PAGE_URL,
AI_CHAT_PAGE_URL,
/**
* 页面跳转