Merge branch 'feat/personnel_channel' into dev/1.0
This commit is contained in:
@@ -2,13 +2,68 @@
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* 客服统一处理服务
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* 整合各种客服方式，提供统一的调用接口
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*/
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export class CustomerService {
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constructor(vueInstance, externalConfig = null) {
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class CustomerService {
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constructor(vueInstance, externalConfig = {}) {
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if (!vueInstance.$lang) {
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throw new Error('CustomerService 必须在 Vue 实例中初始化');
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}
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this.vm = vueInstance;
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this.externalConfig = externalConfig; // 外部传入的最新配置（优先级最高）
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this.latestPlatformConfig = null;
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}
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getSupoortKeFuList() {
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if (!this.vm) return [];
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const vm = this.vm;
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return [
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{
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id: 'weixin-official',
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name: vm.$lang('customer.weChatKefu'),
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isOfficial: true,
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type: 'weapp'
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},
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{
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id: 'custom-kefu',
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name: vm.$lang('customer.systemKefu'),
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isOfficial: false
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},
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{
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id: 'qyweixin-kefu',
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name: vm.$lang('customer.weChatWorkKefu'),
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isOfficial: false
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},
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]
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}
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/**
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* 打开客服选择弹窗
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*/
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openCustomerSelectPopupDialog() {
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const kefu_list = this.getSupoortKeFuList();
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const kefuNames = kefu_list.map(item => item.name);
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uni.showActionSheet({
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itemList: kefuNames,
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success: (res) => {
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const kefu = kefu_list[res.tapIndex];
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this.externalConfig = kefu ?? this.externalConfig ?? {};
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if (kefu.isOfficial) {
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uni.openCustomerServiceConversation({
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sessionFrom: 'weapp',
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showMessageCard: true
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});
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} else if (kefu.id === 'custom-kefu') {
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this.handleCustomerClick();
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} else if (kefu.id === 'qyweixin-kefu') {
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this.handleQyWeixinKefuClick();
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}
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}
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});
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}
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/**
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* 强制刷新配置（支持传入外部配置）
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* @param {Object} externalConfig 外部最新配置
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@@ -82,7 +137,7 @@ export class CustomerService {
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validateConfig() {
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const config = this.getPlatformConfig();
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const wxworkConfig = this.getWxworkConfig();
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const result = {
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isValid: true,
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errors: [],
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@@ -122,35 +177,11 @@ export class CustomerService {
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}
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/**
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* 跳转到Dify客服页面
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* 跳转到AI客服页面
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*/
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openDifyService() {
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try {
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if (this.vm.setAiUnreadCount) {
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this.vm.setAiUnreadCount(0);
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}
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// 强制跳转，忽略框架层的封装
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uni.redirectTo({
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url: '/pages_tool/ai-chat/index',
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fail: (err) => {
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// 兜底：使用window.location跳转（H5）
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// #ifdef H5
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window.location.href = '/pages_tool/ai-chat/index';
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// #endif
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console.error('跳转Dify客服失败:', err);
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uni.showToast({
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title: '跳转客服失败',
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icon: 'none'
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});
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}
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});
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} catch (e) {
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console.error('跳转Dify客服异常:', e);
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uni.showToast({
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title: '跳转客服失败',
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icon: 'none'
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});
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}
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openAIKeFuService() {
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const vm = this.vm;
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vm.$util.redirectTo(vm.$util.AI_CHAT_PAGE_URL);
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}
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/**
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@@ -170,7 +201,7 @@ export class CustomerService {
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}
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const config = this.getPlatformConfig();
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const { niushop = {}, sendMessageTitle = '', sendMessagePath = '', sendMessageImg = '' } = options;
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const { niushop = {}, sendMessageTitle = '', sendMessagePath = '', sendMessageImg = '' } = options || {};
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if (config.type === 'none') {
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this.showNoServicePopup();
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@@ -180,7 +211,7 @@ export class CustomerService {
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// 核心分支：根据最新的type处理
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switch (config.type) {
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case 'aikefu':
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this.openDifyService();
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this.openAIKeFuService();
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break;
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case 'wxwork':
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this.openWxworkService(false, config, options);
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@@ -211,7 +242,7 @@ export class CustomerService {
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openWxworkService(useOriginalService = false, servicerConfig = null, options = {}) {
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const config = servicerConfig || this.getPlatformConfig();
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const wxworkConfig = this.getWxworkConfig();
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const { sendMessageTitle = '', sendMessagePath = '', sendMessageImg = '' } = options;
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const { sendMessageTitle = '', sendMessagePath = '', sendMessageImg = '' } = options || {};
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// #ifdef MP-WEIXIN
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if (wxworkConfig?.enable && wxworkConfig?.contact_url && !useOriginalService) {
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@@ -292,7 +323,7 @@ export class CustomerService {
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* @param {Object} options 选项参数
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*/
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handleCustomWeappService(config, options = {}) {
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const { sendMessageTitle = '', sendMessagePath = '', sendMessageImg = '' } = options;
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const { sendMessageTitle = '', sendMessagePath = '', sendMessageImg = '' } = options || {};
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if (config.customServiceUrl) {
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let url = config.customServiceUrl;
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@@ -300,11 +331,11 @@ export class CustomerService {
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if (sendMessageTitle) params.push(`title=${encodeURIComponent(sendMessageTitle)}`);
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if (sendMessagePath) params.push(`path=${encodeURIComponent(sendMessagePath)}`);
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if (sendMessageImg) params.push(`img=${encodeURIComponent(sendMessageImg)}`);
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if (params.length > 0) {
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url += (url.includes('?') ? '&' : '?') + params.join('&');
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}
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uni.navigateTo({
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url: url,
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fail: (err) => {
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@@ -328,7 +359,7 @@ export class CustomerService {
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// #ifdef H5
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window.open(config.thirdPartyServiceUrl, '_blank');
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// #endif
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// #ifdef MP-WEIXIN
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if (config.thirdPartyMiniAppId) {
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wx.navigateToMiniProgram({
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@@ -381,7 +412,7 @@ export class CustomerService {
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console.log('支付宝小程序客服', config);
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switch (config.type) {
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case 'aikefu':
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this.openDifyService();
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this.openAIKeFuService();
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break;
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case 'third':
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this.openThirdService(config);
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@@ -395,26 +426,29 @@ export class CustomerService {
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/**
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* 拨打电话
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*/
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makePhoneCall() {
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this.vm.$api.sendRequest({
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url: '/api/site/shopcontact',
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success: res => {
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if (res.code === 0 && res.data?.mobile) {
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makePhoneCall(mobileNumber) {
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if (mobileNumber) {
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return uni.makePhoneCall({
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phoneNumber: mobileNumber
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});
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}
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// 从缓存中获取电话信息
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uni.getStorage({
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key: 'shopInfo',
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success: (res) => {
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const shopInfo = res.data;
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const mobile = shopInfo?.mobile ?? '';
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if (mobile) {
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uni.makePhoneCall({
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phoneNumber: res.data.mobile
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});
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phoneNumber: mobile
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});
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} else {
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uni.showToast({
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title: '暂无客服电话',
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icon: 'none'
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});
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});
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}
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},
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fail: () => {
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uni.showToast({
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title: '获取客服电话失败',
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icon: 'none'
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});
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}
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});
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}
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@@ -424,8 +458,8 @@ export class CustomerService {
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*/
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showNoServicePopup() {
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const siteInfo = this.vm.$store.state.siteInfo || {};
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const message = siteInfo?.site_tel
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? `请联系客服，客服电话是${siteInfo.site_tel}`
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const message = siteInfo?.site_tel
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? `请联系客服，客服电话是${siteInfo.site_tel}`
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: '抱歉，商家暂无客服，请线下联系';
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uni.showModal({
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@@ -506,6 +540,6 @@ export class CustomerService {
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* @param {Object} externalConfig 外部最新配置
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* @returns {CustomerService} 客服服务实例
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*/
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export function createCustomerService(vueInstance, externalConfig = null) {
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export function createCustomerService(vueInstance, externalConfig = {}) {
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return new CustomerService(vueInstance, externalConfig);
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}
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