Merge branch 'feat/personnel_channel' into dev/1.0

This commit is contained in:
2026-01-16 10:16:40 +08:00
parent 2896817435
commit dd4176998b
11 changed files with 571 additions and 591 deletions

View File

@@ -1,64 +1,43 @@
<template>
<view v-if="pageCount == 1 || need" class="fixed-box"
:style="[customContainerStyle, {
height: fixBtnShow ? '400rpx' : '320rpx',
backgroundImage: bgUrl ? `url(${bgUrl})` : '',
backgroundSize: 'cover'
}]">
<!-- AI 智能助手优先显示 -->
<view
v-if="fixBtnShow && enableAIChat"
class="btn-item common-bg"
@click="openAIChat"
:style="{ backgroundImage: aiAgentimg ? `url(${aiAgentimg})` : '', backgroundSize: '100% 100%' }"
>
<text class="ai-icon" v-if="!aiAgentimg">🤖</text>
</view>
<!-- 普通客服仅当未启用 AI 时显示 -->
<template v-else-if="fixBtnShow">
<!-- #ifdef MP-WEIXIN -->
<button
class="btn-item common-bg"
hoverClass="none"
openType="contact"
sessionFrom="weapp"
showMessageCard="true"
:style="[{ backgroundImage: kefuimg ? `url(${kefuimg})` : '', backgroundSize: '100% 100%' }, customButtonStyle]"
>
<text class="icox icox-kefu" v-if="!kefuimg"></text>
</button>
<!-- #endif -->
<!-- #ifndef MP-WEIXIN -->
<button
class="btn-item common-bg"
hoverClass="none"
@click="openKefuSelectPopup"
:style="[{ backgroundImage: kefuimg ? `url(${kefuimg})` : '', backgroundSize: '100% 100%' }, customButtonStyle]"
>
<text class="icox icox-kefu" v-if="!kefuimg"></text>
</button>
<!-- #endif -->
</template>
<!-- 悬浮按钮 -->
<view v-if="pageCount == 1 || need" class="fixed-box" :style="[customContainerStyle, {
height: fixBtnShow ? '400rpx' : '320rpx',
backgroundImage: bgUrl ? `url(${bgUrl})` : '',
backgroundSize: 'cover'
}]">
<!-- 中英文切换按钮 -->
<view
v-if="isLanguageSwitchEnabled && fixBtnShow"
class="btn-item common-bg"
@click="toggleLanguage"
>
<view v-if="isLanguageSwitchEnabled && fixBtnShow" class="btn-item common-bg" @click="toggleLanguage">
<text>{{ currentLangDisplayName }}</text>
</view>
<!-- AI 智能助手 -->
<view v-if="fixBtnShow && enableAIChat" class="btn-item common-bg" @click="openAIChat"
:style="{ backgroundImage: aiAgentimg ? `url(${aiAgentimg})` : '', backgroundSize: '100% 100%' }">
<text class="ai-icon" v-if="!aiAgentimg">🤖</text>
</view>
<!-- 微信小程序客服按钮 -->
<!-- #ifdef MP-WEIXIN -->
<button class="btn-item common-bg" hoverClass="none" openType="contact" sessionFrom="weapp" showMessageCard="true"
:style="[{ backgroundImage: kefuimg ? `url(${kefuimg})` : '', backgroundSize: '100% 100%' }, customButtonStyle]">
<text class="icox icox-kefu" v-if="!kefuimg"></text>
</button>
<!-- #endif -->
<!-- 普通客服仅当未启用 AI 时显示 -->
<!-- #ifdef H5 -->
<template v-if="fixBtnShow">
<button class="btn-item common-bg" hoverClass="none" @click="openCustomerSelectPopup"
:style="[{ backgroundImage: kefuimg ? `url(${kefuimg})` : '', backgroundSize: '100% 100%' }, customButtonStyle]">
<text class="icox icox-kefu" v-if="!kefuimg"></text>
</button>
</template>
<!-- #endif -->
<!-- 电话按钮始终显示 -->
<view
v-if="fixBtnShow"
class="btn-item common-bg"
@click="call()"
:style="[{ backgroundImage: phoneimg ? `url(${phoneimg})` : '', backgroundSize: '100% 100%' }, customButtonStyle]"
>
<view v-if="fixBtnShow" class="btn-item common-bg" @click="call()"
:style="[{ backgroundImage: phoneimg ? `url(${phoneimg})` : '', backgroundSize: '100% 100%' }, customButtonStyle]">
<text class="iconfont icon-dianhua" v-if="!phoneimg"></text>
</view>
@@ -77,17 +56,12 @@ export default {
return {
pageCount: 0,
fixBtnShow: true,
shopInfo: null,
currentLangIndex: 0,
langIndexMap: {},
kefuList: [
{ id: 'weixin-official', name: '微信官方客服', isOfficial: true, type: 'weapp' },
{ id: 'custom-kefu', name: '自定义在线客服', isOfficial: false, type: 'custom' },
{ id: 'qyweixin-kefu', name: '企业微信客服', isOfficial: false, type: 'qyweixin' }
],
selectedKefu: null,
customerService: null,
buttonConfig: null,
};
},
computed: {
@@ -111,13 +85,8 @@ export default {
return !!this.shopInfo?.ischina;
},
enableAIChat() {
const defaultEnable = true;
if (!this.shopInfo) return defaultEnable;
return this.shopInfo.hasOwnProperty('enableAIChat')
? !!this.shopInfo.enableAIChat
: defaultEnable;
return !!this.shopInfo?.enableAIChat;
},
currentLangDisplayName() {
const lang = this.langIndexMap[this.currentLangIndex];
return lang === 'zh-cn' ? 'EN' : 'CN';
@@ -127,39 +96,22 @@ export default {
},
customButtonStyle() {
return this.shopInfo?.floatingButton?.button || {};
},
customTextStyle() {
return this.shopInfo?.floatingButton?.text || {};
},
unreadCount() {
return this.$store.state.aiUnreadCount || 0;
}
},
watch: {
shopInfo: {
handler(newVal) {
// 可在此添加额外逻辑(如埋点、通知等),当前无需操作
},
immediate: true
}
},
created() {
this.customerService = createCustomerService(this);
this.initLanguage();
this.pageCount = getCurrentPages().length;
uni.getStorage({
key: 'shopInfo',
success: (e) => {
console.log('【调试】当前 shopInfo:', e.data);
this.shopInfo = e.data;
},
fail: () => {
console.warn('未获取到 shopInfo使用默认设置');
// shopInfo 为 nullcomputed 会自动返回默认值,无需手动赋值
}
});
},
methods: {
/**
* 初始化多语言配置
*/
initLanguage() {
this.langList = this.$langConfig.list();
this.langIndexMap = {};
@@ -178,78 +130,41 @@ export default {
this.currentLangIndex = 0;
}
},
/**
* 电话联系客服
*/
call() {
if (this.tel) {
uni.makePhoneCall({ phoneNumber: this.tel + '' });
} else {
uni.showToast({ title: '暂无联系电话', icon: 'none' });
}
this.customerService.makePhoneCall(this.tel);
},
/**
* 切换中英文语言,并刷新当前页面(保留所有参数)
*/
toggleLanguage() {
this.currentLangIndex = this.currentLangIndex === 0 ? 1 : 0;
const targetLang = this.langIndexMap[this.currentLangIndex];
// 调用语言切换逻辑(设置 storage + 清空缓存)
this.$langConfig.change(targetLang);
// H5 环境需要强制刷新页面才能生效
if (uni.getSystemInfoSync().platform === 'browser') {
// 延迟 100ms 确保 change() 执行完成
setTimeout(() => {
window.location.reload();
}, 100);
}
},
openKefuSelectPopup() {
const kefuNames = this.kefuList.map(item => item.name);
uni.showActionSheet({
itemList: kefuNames,
success: (res) => {
this.selectedKefu = this.kefuList[res.tapIndex];
this.reinitCustomerService(this.selectedKefu);
this.handleSelectedKefu();
}
});
},
reinitCustomerService(kefu) {
this.customerService = createCustomerService(this, kefu);
this.buttonConfig = this.customerService.getButtonConfig();
},
handleSelectedKefu() {
const kefu = this.selectedKefu;
if (!kefu) return;
toggleLanguage() {
this.currentLangIndex = this.currentLangIndex === 0 ? 1 : 0;
const targetLang = this.langIndexMap[this.currentLangIndex];
if (kefu.isOfficial) {
uni.openCustomerServiceConversation({
sessionFrom: 'weapp',
showMessageCard: true
});
} else if (kefu.id === 'custom-kefu') {
this.customerService.handleCustomerClick();
} else if (kefu.id === 'qyweixin-kefu') {
this.customerService.handleQyWeixinKefuClick();
}
// 调用语言切换逻辑(设置 storage + 清空缓存)
this.$langConfig.change(targetLang);
},
/**
* 打开 AI 智能助手
*/
openAIChat() {
uni.navigateTo({
url: '/pages_tool/ai-chat/index',
success: () => {
console.log('✅ AI 客服跳转成功');
},
fail: (err) => {
console.error('❌ 跳转失败:', err);
uni.showToast({ title: '跳转失败,请重试', icon: 'none' });
}
});
this.$util.redirectTo(this.$util.AI_CHAT_PAGE_URL);
},
openCustomerSelectPopup() {
if (this.customerService) {
this.customerService.openCustomerSelectPopupDialog();
} else {
uni.showToast({ title: '客服初始化中,请稍后重试', icon: 'none' });
}
}
}
}
</script>
<style scoped>
<style lang="scss" scoped>
.fixed-box {
position: fixed;
right: 0rpx;
@@ -287,7 +202,8 @@ export default {
/* 定义共同的背景颜色 */
.common-bg {
background-color: var(--hover-nav-bg-color); /* 使用变量以保持一致性 */
background-color: var(--hover-nav-bg-color);
/* 使用变量以保持一致性 */
}
.btn-item text {
@@ -304,7 +220,6 @@ export default {
justify-content: center;
align-items: center;
margin: 14rpx 0;
background: #fff;
border-radius: 50rpx;
width: 80rpx;
height: 80rpx;
@@ -318,21 +233,7 @@ export default {
font-weight: bold;
}
.unread-badge {
position: absolute;
top: -5rpx;
right: -5rpx;
background-color: #ff4544;
color: white;
border-radius: 20rpx;
min-width: 30rpx;
height: 30rpx;
font-size: 20rpx;
line-height: 30rpx;
text-align: center;
padding: 0 8rpx;
box-shadow: 0 2rpx 10rpx rgba(255, 69, 68, 0.3);
}
.ai-icon {
font-size: 40rpx;