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chore：智能体客服和原来的客服都在

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This commit is contained in:
jinhhanhan
2025-12-17 15:43:37 +08:00
parent 2a0489d4b2
commit f3bb6a1782
2 changed files with 69 additions and 130 deletions
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189
components/hover-nav/hover-nav.vue
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@@ -4,56 +4,29 @@
<!-- AI智能助手 -->
<view class="btn-item" v-if="fixBtnShow && enableAIChat" @click="openAIChat"
:style="{backgroundImage:'url('+(aiAgentimg?aiAgentimg:'')+')',backgroundSize:'100% 100%'}">
<!-- 核心修改：添加🤖表情，保留原有判断逻辑 -->
<text class="ai-icon" v-if="!aiAgentimg">🤖</text>
<!-- 未读消息小红点 -->
<view v-if="unreadCount > 0" class="unread-badge">
<text class="badge-text">{{ unreadCount > 99 ? '99+' : unreadCount }}</text>
</view>
</view>
<!-- <view class="btn-item" v-if="fixBtnShow" @click="$util.redirectTo('/pages/index/index')"> -->
<!-- #ifdef MP-WEIXIN -->
<!-- 微信小程序默认客服按钮 -->
<button class="btn-item" v-if="fixBtnShow && useOfficialService" hoverClass="none" open-type="contact"
sessionFrom="weapp" showMessageCard="true"
<!-- 客服按钮 -->
<button class="btn-item" v-if="fixBtnShow" hoverClass="none" @click="openKefuSelectPopup"
:style="{ backgroundImage: 'url(' + (kefuimg ? kefuimg : '') + ')', backgroundSize: '100% 100%' }">
<text class="icox icox-kefu" v-if="!kefuimg"></text>
</button>
<!-- 自定义客服按钮 -->
<button class="btn-item" v-if="fixBtnShow && !useOfficialService" hoverClass="none" @click="contactServicer"
:style="{ backgroundImage: 'url(' + (kefuimg ? kefuimg : '') + ')', backgroundSize: '100% 100%' }">
<text class="icox icox-kefu" v-if="!kefuimg"></text>
</button>
<!-- #endif -->
<!-- 电话按钮 -->
<view class="btn-item" v-if="fixBtnShow" @click="call()"
:style="{ backgroundImage: 'url(' + (phoneimg ? phoneimg : '') + ')', backgroundSize: '100% 100%' }">
<text class="iconfont icon-dianhua" v-if="!phoneimg"></text>
</view>
<!-- <view class="btn-item icon-xiala" v-if="fixBtnShow" @click="fixBtnShow ? (fixBtnShow = false) : (fixBtnShow = true)">
<text class="iconfont icon-unfold"></text>
</view>
<view class="btn-item switch" v-else :class="{ show: fixBtnShow }"
@click="fixBtnShow ? (fixBtnShow = false) : (fixBtnShow = true)">
<view class="">快捷</view>
<view>导航</view>
</view> -->
</view>
</template>
<script>
import {
mapGetters,
mapMutations
} from 'vuex'
import {
createCustomerService
} from '@/common/js/customer-service.js';
import { mapGetters } from 'vuex' // 去掉mapMutations，直接用$store.commit
import { createCustomerService } from '@/common/js/customer-service.js';
export default {
name: 'hover-nav',
@@ -70,25 +43,27 @@
tel: '',
kefuimg: '',
phoneimg: '',
customerService: null, // 客服服务实例
buttonConfig: null // 按钮配置
customerService: null,
buttonConfig: null,
kefuList: [
{ id: 'weixin-official', name: '微信官方客服', isOfficial: true, type: 'weapp' },
{ id: 'custom-kefu', name: '自定义在线客服', isOfficial: false, type: 'custom' },
{ id: 'qyweixin-kefu', name: '企业微信客服', isOfficial: false, type: 'qyweixin' }
],
selectedKefu: null
};
},
created() {
this.kefuimg = this.$util.getDefaultImage().kefu
this.phoneimg = this.$util.getDefaultImage().phone
this.pageCount = getCurrentPages().length;
// 初始化客服服务
this.selectedKefu = this.kefuList[0];
this.customerService = createCustomerService(this);
this.buttonConfig = this.customerService.getButtonConfig();
var that = this
uni.getStorage({
key: 'shopInfo',
success(e) {
that.tel = e.data.mobile
}
success: (e) => { this.tel = e.data.mobile }
})
},
computed: {
@@ -97,54 +72,60 @@
'aiUnreadCount'
]),
aiAgentimg() {
return this.globalAIKefuConfig?.icon || this.$util.getDefaultImage().aiAgent || '' // AI智能助手的头像
return this.globalAIKefuConfig?.icon || this.$util.getDefaultImage().aiAgent || ''
},
unreadCount() {
return this.aiUnreadCount
},
enableAIChat() {
return this.globalAIKefuConfig?.enable || true // 是否开启AI智能助手
},
/**
* 是否使用官方客服
*/
useOfficialService() {
if (!this.buttonConfig) return true;
// #ifdef MP-WEIXIN
// 如果是微信小程序，检查配置
if (this.buttonConfig.type === 'weapp') {
// 默认使用官方客服，除非明确设置为false
return this.buttonConfig.useOfficial !== false;
}
// #endif
return false;
return this.globalAIKefuConfig?.enable || true
}
},
methods: {
...mapMutations([
'setAiUnreadCount'
]),
//拨打电话
// 拨打电话
call() {
uni.makePhoneCall({
phoneNumber: this.tel + ''
})
uni.makePhoneCall({ phoneNumber: this.tel + '' })
},
//处理客服点击事件
contactServicer() {
// 使用统一客服处理
this.customerService.handleCustomerClick();
// 打开客服选择弹窗
openKefuSelectPopup() {
const kefuNames = this.kefuList.map(item => item.name);
wx.showActionSheet({
itemList: kefuNames,
success: (res) => {
this.selectedKefu = this.kefuList[res.tapIndex];
this.reinitCustomerService(this.selectedKefu);
this.handleSelectedKefu();
}
});
},
// 打开AI聊天弹窗
// 重新初始化客服实例
reinitCustomerService(kefu) {
this.customerService = createCustomerService(this, kefu);
this.buttonConfig = this.customerService.getButtonConfig();
},
// 执行选中的客服逻辑
handleSelectedKefu() {
const kefu = this.selectedKefu;
if (!kefu) return;
if (kefu.isOfficial) {
wx.openCustomerServiceConversation({ sessionFrom: 'weapp', showMessageCard: true });
} else if (kefu.id === 'custom-kefu') {
this.customerService.handleCustomerClick();
} else if (kefu.id === 'qyweixin-kefu') {
this.customerService.handleQyWeixinKefuClick();
}
},
// 打开AI聊天（修复setAiUnreadCount的核心）
openAIChat() {
if (this.enableAIChat) {
this.setAiUnreadCount(0);
// 直接用$store.commit调用Vuex mutation，绕过映射问题
this.$store.commit('setAiUnreadCount', 0);
}
this.$util.redirectTo('/pages_tool/ai-chat/index')
}
}
@@ -152,26 +133,6 @@
</script>
<style lang="scss">
.container-box {
width: 100%;
.item-wrap {
border-radius: 10rpx;
.image-box {
border-radius: 10rpx;
}
image {
width: 100%;
height: auto;
border-radius: 10rpx;
will-change: transform;
}
}
}
//悬浮按钮
.fixed-box {
position: fixed;
right: 0rpx;
@@ -184,46 +145,25 @@
flex-direction: column;
width: 100rpx;
box-sizing: border-box;
transition: 0.3s;
overflow: hidden;
.btn-item {
display: flex;
justify-content: center;
align-items: center; /* 新增：让🤖表情垂直居中 */
text-align: center;
flex-direction: column;
line-height: 1;
align-items: center;
margin: 14rpx 0;
transition: 0.1s;
background: #fff;
border-radius: 50rpx;
width: 80rpx;
height: 80rpx;
padding: 0;
position: relative;
text {
font-size: 36rpx;
font-weight: bold;
}
view {
font-size: 26rpx;
font-weight: bold;
}
&.show {
transform: rotate(180deg);
}
&.switch {}
&.icon-xiala {
margin: 0;
margin-top: 0.1rpx;
}
// 未读消息小红点
.unread-badge {
position: absolute;
top: -5rpx;
@@ -233,29 +173,20 @@
border-radius: 20rpx;
min-width: 30rpx;
height: 30rpx;
font-size: 10rpx;
font-size: 20rpx;
line-height: 30rpx;
text-align: center;
padding: 0 8rpx;
z-index: 1;
box-shadow: 0 2rpx 10rpx rgba(255, 69, 68, 0.3);
.badge-text {
font-size: 8rpx;
// #ifdef MP-WEIXIN
font-size: 20rpx;
// #endif
}
}
// AI图标样式优化（让🤖表情居中显示）
.ai-icon {
font-size: 40rpx; // 调整🤖表情大小
font-size: 40rpx;
width: 100%;
height: 100%;
display: flex;
align-items: center;
justify-content: center;
width: 100%;
height: 100%;
}
}
}