4 Commits

Author SHA1 Message Date
b23c21d05b Merge pull request 'fix/lang' (#4) from fix/lang into main
Reviewed-on: #4
2026-02-04 09:12:58 +00:00
65a24f25bb fix(lang): 提取getCurrentLocale为独立函数并优化代码格式
将getCurrentLocale方法提取为独立函数以避免重复代码
移除多余的空格并保持代码风格一致
2026-02-04 17:10:12 +08:00
2a0935b581 Merge pull request 'docs: 更新readme文档结构和内容' (#2) from dev/1.0 into main
Reviewed-on: #2
2026-01-24 09:41:36 +00:00
b31197a8b4 Merge pull request 'dev/1.0' (#1) from dev/1.0 into main
Reviewed-on: #1
2026-01-24 09:24:05 +00:00
12 changed files with 1667 additions and 1821 deletions

View File

@@ -42,6 +42,6 @@ const localDevConfig = ({
uniacid: 2,
domain: 'http://localhost:8050/',
},
})['1']; // 选择要使用的环境配置
})['2811']; // 选择要使用的环境配置
export default localDevConfig;

View File

@@ -60,107 +60,55 @@ export default {
/**
* 流式消息入口(自动适配平台)
*/
async sendStreamMessage(message, onChunk, onComplete) {
// #ifdef MP-WEIXIN
return new Promise((resolve, reject) => {
const socketTask = wx.connectSocket({
url: 'wss://dev.aigc-quickapp.com/ws/aikefu',
header: {}
});
let content = '';
let conversationId = '';
let isAuthenticated = false;
socketTask.onOpen(() => {
console.log('WebSocket 连接成功,开始认证...');
socketTask.send({
data: JSON.stringify({
action: 'auth',
uniacid: store.state.uniacid || '1',
token: store.state.token || 'test_token',
user_id: store.state.memberInfo?.id || 'anonymous'
})
});
});
socketTask.onMessage((res) => {
try {
const data = JSON.parse(res.data);
console.log('收到 WebSocket 消息:', data);
if (data.type === 'auth_success') {
console.log('认证成功,发送聊天消息...');
isAuthenticated = true;
socketTask.send({
data: JSON.stringify({
action: 'chat',
uniacid: store.state.uniacid || '1',
query: message,
user_id: store.state.memberInfo?.id || 'anonymous',
conversation_id: this.getConversationId() || ''
})
});
} else if (data.type === 'auth_failed') {
const errorMsg = '认证失败,请重新登录';
console.error(errorMsg, data);
reject(new Error(errorMsg));
if (onComplete) onComplete({ error: errorMsg });
socketTask.close();
}
// 处理流式消息块
else if (data.type === 'message' || data.event === 'message') {
const text = data.answer || data.content || data.text || '';
content += text;
if (onChunk) onChunk(text);
}
// 处理流结束
else if (data.event === 'message_end' || data.type === 'message_end') {
conversationId = data.conversation_id || '';
if (conversationId) {
this.setConversationId(conversationId);
}
if (onComplete) {
onComplete({ content, conversation_id: conversationId });
}
resolve({ content, conversation_id: conversationId });
socketTask.close();
}
// 可选:处理 done
else if (data.type === 'done') {
console.log('对话完成:', data);
}
} catch (e) {
console.error('WebSocket 消息解析失败:', e, '原始数据:', res.data);
}
});
socketTask.onError((err) => {
const errorMsg = 'WebSocket 连接失败';
console.error(errorMsg, err);
reject(new Error(errorMsg));
if (onComplete) onComplete({ error: errorMsg });
});
socketTask.onClose(() => {
console.log('WebSocket 连接已关闭');
});
const timeout = setTimeout(() => {
if (!isAuthenticated || content === '') {
console.warn('WebSocket 超时,强制关闭');
socketTask.close();
reject(new Error('AI服务响应超时'));
if (onComplete) onComplete({ error: 'AI服务响应超时' });
}
}, 10000);
});
async sendStreamMessage(message, onChunk, onComplete) {
// #ifdef MP-WEIXIN
// 微信小程序:降级为普通请求 + 前端打字模拟
try {
const result = await this.sendMessage(message);
const content = result.content || '';
const conversationId = result.conversationId || '';
// 保存会话ID确保连续对话
if (conversationId) {
this.setConversationId(conversationId);
}
// 模拟打字效果
let index = 0;
const chunkSize = 2; // 每次显示2个字符
return new Promise((resolve) => {
const timer = setInterval(() => {
if (index < content.length) {
const chunk = content.substring(index, index + chunkSize);
index += chunkSize;
if (onChunk) onChunk(chunk);
} else {
clearInterval(timer);
if (onComplete) {
onComplete({
content: content,
conversation_id: conversationId
});
}
resolve({ content, conversation_id: conversationId });
}
}, 80); // 打字速度80ms/次
});
} catch (error) {
console.error('小程序流式消息降级失败:', error);
if (onComplete) {
onComplete({ error: error.message || '发送失败' });
}
throw error;
}
// #endif
},
// #ifdef H5
// H5使用真实流式EventSource / Fetch
return this.sendHttpStream(message, onChunk, onComplete);
// #endif
},
/**
* HTTP 流式请求(仅 H5 使用)
*/
@@ -183,75 +131,64 @@ export default {
conversation_id: this.getConversationId() || ''
})
});
if (!response.ok || !response.body) {
throw new Error('无效响应');
if (!response.ok) {
throw new Error(`HTTP ${response.status}`);
}
if (!response.body) {
throw new Error('响应体不可用');
}
const reader = response.body.getReader();
const decoder = new TextDecoder('utf-8');
let buffer = '';
let content = '';
let conversationId = '';
while (true) {
const { done, value } = await reader.read();
if (done) break;
buffer += decoder.decode(value, { stream: true });
// 按行分割,保留不完整的最后一行
const lines = buffer.split('\n');
buffer = lines.pop() || ''; // 未完成的行留到下次
function processBuffer(buf, callback) {
const lines = buf.split('\n');
buf = lines.pop() || '';
for (const line of lines) {
const trimmed = line.trim();
if (trimmed.startsWith('data:')) {
try {
const jsonStr = trimmed.slice(5).trim();
if (jsonStr && jsonStr !== '[DONE]') {
const jsonStr = trimmed.slice(5).trim();
if (jsonStr) {
try {
const data = JSON.parse(jsonStr);
if (data.event === 'message') {
const text = data.answer || data.text || '';
content += text;
if (onChunk) onChunk(text);
callback(text);
}
if (data.conversation_id) {
conversationId = data.conversation_id;
}
if (data.event === 'message_end') {
// 可提前结束
// 可选:提前完成
}
} catch (e) {
console.warn('解析流数据失败:', e);
}
} catch (e) {
console.warn('解析失败:', e, line);
}
}
}
return buf;
}
// 处理最后残留的 buffer如果有
if (buffer.trim().startsWith('data:')) {
try {
const jsonStr = buffer.trim().slice(5);
if (jsonStr) {
const data = JSON.parse(jsonStr);
if (data.event === 'message') {
const text = data.answer || '';
content += text;
if (onChunk) onChunk(text);
}
if (data.conversation_id) {
conversationId = data.conversation_id;
}
}
} catch (e) {
console.warn('最后 buffer 解析失败:', e);
}
while (true) {
const { done, value } = await reader.read();
if (done) break;
buffer += decoder.decode(value, { stream: true });
buffer = processBuffer(buffer, (chunk) => {
if (onChunk) onChunk(chunk);
});
}
if (onComplete) {
onComplete({ content, conversation_id: conversationId });
onComplete({
content,
conversation_id: conversationId
});
}
return { content, conversation_id: conversationId };
} catch (error) {
@@ -259,6 +196,11 @@ export default {
throw error;
}
// #endif
// #ifdef MP-WEIXIN
// 理论上不会执行到这里,但防止 fallback
return this.sendStreamMessage(message, onChunk, onComplete);
// #endif
},
/**

View File

@@ -2,13 +2,68 @@
* 客服统一处理服务
* 整合各种客服方式,提供统一的调用接口
*/
export class CustomerService {
constructor(vueInstance, externalConfig = null) {
class CustomerService {
constructor(vueInstance, externalConfig = {}) {
if (!vueInstance.$lang) {
throw new Error('CustomerService 必须在 Vue 实例中初始化');
}
this.vm = vueInstance;
this.externalConfig = externalConfig; // 外部传入的最新配置(优先级最高)
this.latestPlatformConfig = null;
}
getSupoortKeFuList() {
if (!this.vm) return [];
const vm = this.vm;
return [
{
id: 'weixin-official',
name: vm.$lang('customer.weChatKefu'),
isOfficial: true,
type: 'weapp'
},
{
id: 'custom-kefu',
name: vm.$lang('customer.systemKefu'),
isOfficial: false
},
{
id: 'qyweixin-kefu',
name: vm.$lang('customer.weChatWorkKefu'),
isOfficial: false
},
]
}
/**
* 打开客服选择弹窗
*/
openCustomerSelectPopupDialog() {
const kefu_list = this.getSupoortKeFuList();
const kefuNames = kefu_list.map(item => item.name);
uni.showActionSheet({
itemList: kefuNames,
success: (res) => {
const kefu = kefu_list[res.tapIndex];
this.externalConfig = kefu ?? this.externalConfig ?? {};
if (kefu.isOfficial) {
uni.openCustomerServiceConversation({
sessionFrom: 'weapp',
showMessageCard: true
});
} else if (kefu.id === 'custom-kefu') {
this.handleCustomerClick();
} else if (kefu.id === 'qyweixin-kefu') {
this.handleQyWeixinKefuClick();
}
}
});
}
/**
* 强制刷新配置(支持传入外部配置)
* @param {Object} externalConfig 外部最新配置
@@ -28,29 +83,28 @@ export class CustomerService {
return this.latestPlatformConfig;
}
// 优先级:外部传入 > vuex store > 空对象
// 优先级:外部传入的最新配置 > vuex配置 > 空对象
const servicerConfig = this.externalConfig || this.vm.$store.state.servicerConfig || {};
console.log(`【实时客服配置】`, servicerConfig);
let platformConfig = null;
// #ifdef H5
platformConfig = servicerConfig.h5 && typeof servicerConfig.h5 === 'object' ? servicerConfig.h5 : null;
platformConfig = servicerConfig.h5 ? (typeof servicerConfig.h5 === 'object' ? servicerConfig.h5 : null) : null;
// #endif
// #ifdef MP-WEIXIN
platformConfig = servicerConfig.weapp && typeof servicerConfig.weapp === 'object' ? servicerConfig.weapp : null;
platformConfig = servicerConfig.weapp ? (typeof servicerConfig.weapp === 'object' ? servicerConfig.weapp : null) : null;
// #endif
// #ifdef MP-ALIPAY
platformConfig = servicerConfig.aliapp && typeof servicerConfig.aliapp === 'object' ? servicerConfig.aliapp : null;
platformConfig = servicerConfig.aliapp ? (typeof servicerConfig.aliapp === 'object' ? servicerConfig.aliapp : null) : null;
// #endif
// #ifdef PC
platformConfig = servicerConfig.pc && typeof servicerConfig.pc === 'object' ? servicerConfig.pc : null;
platformConfig = servicerConfig.pc ? (typeof servicerConfig.pc === 'object' ? servicerConfig.pc : null) : null;
// #endif
// 防止空数组被当作有效配置
// 处理空数组情况你的配置中pc/aliapp是空数组转为null
if (Array.isArray(platformConfig)) {
platformConfig = null;
}
@@ -90,18 +144,32 @@ export class CustomerService {
warnings: []
};
if (!config || !config.type) {
if (!config) {
result.isValid = false;
result.errors.push('客服类型未配置');
result.errors.push('客服配置不存在');
return result;
}
if (config.type === 'aikefu') {
return result;
}
if (!config.type) {
result.isValid = false;
result.errors.push('客服类型未配置');
}
if (config.type === 'wxwork') {
if (!wxworkConfig || !wxworkConfig.enable) {
result.warnings.push('企业微信未启用');
}
if (!wxworkConfig.contact_url) {
result.warnings.push('企业微信活码链接未配置');
if (!wxworkConfig) {
result.isValid = false;
result.errors.push('企业微信配置不存在');
} else {
if (!wxworkConfig.enable) {
result.warnings.push('企业微信功能未启用');
}
if (!wxworkConfig.contact_url) {
result.warnings.push('企业微信活码链接未配置,将使用原有客服方式');
}
}
}
@@ -109,39 +177,16 @@ export class CustomerService {
}
/**
* 跳转到 AI 客服页面Dify
* 跳转到AI客服页面
*/
openDifyService() {
try {
// 清除未读数(如果存在)
if (typeof this.vm.setAiUnreadCount === 'function') {
this.vm.setAiUnreadCount(0);
}
// ✅ 修正路径:必须与 pages.json 中注册的路径一致
const aiChatUrl = '/pages_tool/ai-chat/index';
// ✅ 使用 navigateTo 保留返回栈(体验更好)
uni.navigateTo({
url: aiChatUrl,
fail: (err) => {
console.error('跳转 AI 客服失败:', err);
// H5 兜底
// #ifdef H5
window.location.href = aiChatUrl;
// #endif
uni.showToast({ title: '打开客服失败', icon: 'none' });
}
});
} catch (e) {
console.error('跳转 AI 客服异常:', e);
uni.showToast({ title: '打开客服失败', icon: 'none' });
}
openAIKeFuService() {
const vm = this.vm;
vm.$util.redirectTo(vm.$util.AI_CHAT_PAGE_URL);
}
/**
* 处理客服点击事件(统一入口)
* @param {Object} options 选项参数(用于消息卡片等)
* 处理客服点击事件
* @param {Object} options 选项参数
*/
handleCustomerClick(options = {}) {
const validation = this.validateConfig();
@@ -156,61 +201,51 @@ export class CustomerService {
}
const config = this.getPlatformConfig();
console.log('【当前客服配置】', config);
console.log('【客服类型】', config.type);
const { niushop = {}, sendMessageTitle = '', sendMessagePath = '', sendMessageImg = '' } = options;
const { niushop = {}, sendMessageTitle = '', sendMessagePath = '', sendMessageImg = '' } = options || {};
if (config.type === 'none') {
this.showNoServicePopup();
return;
}
// 核心路由:根据 type 决定行为
// 核心分支:根据最新的type处理
switch (config.type) {
case 'aikefu':
console.log('【跳转 AI 客服】目标路径: /pages_tool/ai-chat/index');
this.openDifyService();
this.openAIKeFuService();
break;
case 'wxwork':
console.log('【跳转企业微信客服】');
this.openWxworkService(false, config, options);
break;
case 'third':
console.log('【跳转第三方客服】');
this.openThirdService(config);
break;
case 'miniprogram':
console.log('【跳转第三方小程序客服】');
this.openThirdService(config);
break;
case 'niushop':
console.log('【跳转牛商客服】');
this.openNiushopService(niushop);
break;
case 'weapp':
console.log('【跳转微信官方客服】');
this.openWeappService(config, options);
break;
case 'aliapp':
console.log('【跳转支付宝客服】');
this.openAliappService(config);
break;
default:
console.error('【未知客服类型】', config.type);
this.makePhoneCall();
}
}
// ================== 各类型客服实现 ==================
/**
* 打开企业微信客服
* @param {boolean} useOriginalService 是否使用原有客服方式
* @param {Object} servicerConfig 客服配置
* @param {Object} options 选项参数
*/
openWxworkService(useOriginalService = false, servicerConfig = null, options = {}) {
const config = servicerConfig || this.getPlatformConfig();
const wxworkConfig = this.getWxworkConfig();
const { sendMessageTitle = '', sendMessagePath = '', sendMessageImg = '' } = options;
const { sendMessageTitle = '', sendMessagePath = '', sendMessageImg = '' } = options || {};
// #ifdef MP-WEIXIN
if (!useOriginalService && wxworkConfig?.enable && wxworkConfig?.contact_url) {
if (wxworkConfig?.enable && wxworkConfig?.contact_url && !useOriginalService) {
wx.navigateToMiniProgram({
appId: 'wxeb490c6f9b154ef9',
path: `pages/contacts/externalContactDetail?url=${encodeURIComponent(wxworkConfig.contact_url)}`,
@@ -221,16 +256,9 @@ export class CustomerService {
}
});
} else {
// 检查是否有企业微信配置
if (!config.wxwork_url && !config.corpid) {
console.error('企业微信配置不完整,缺少 wxwork_url 或 corpid');
uni.showToast({ title: '企业微信配置不完整', icon: 'none' });
this.fallbackToPhoneCall();
return;
}
wx.openCustomerServiceChat({
extInfo: { url: config.wxwork_url || '' },
corpId: config.corpid || '',
extInfo: { url: config.wxwork_url },
corpId: config.corpid,
showMessageCard: true,
sendMessageTitle,
sendMessagePath,
@@ -240,181 +268,227 @@ export class CustomerService {
// #endif
// #ifdef H5
if (!useOriginalService && wxworkConfig?.enable && wxworkConfig?.contact_url) {
if (wxworkConfig?.enable && wxworkConfig?.contact_url) {
window.location.href = wxworkConfig.contact_url;
} else if (config.wxwork_url) {
window.location.href = config.wxwork_url;
location.href = config.wxwork_url;
} else {
this.fallbackToPhoneCall();
}
// #endif
}
/**
* 打开第三方客服
* @param {Object} config 客服配置
*/
openThirdService(config) {
console.log('【第三方客服配置】', config);
console.log('【配置字段】', Object.keys(config));
// 支持多种可能的字段名
const miniAppId = config.mini_app_id || config.miniAppId || config.appid || config.appId || config.app_id;
const miniAppPath = config.mini_app_path || config.miniAppPath || config.path || config.page_path || '';
console.log('【解析后的小程序配置】AppID:', miniAppId, 'Path:', miniAppPath);
// 优先处理第三方微信小程序客服
if (miniAppId) {
console.log('【跳转第三方小程序】AppID:', miniAppId, 'Path:', miniAppPath);
// #ifdef MP-WEIXIN
wx.navigateToMiniProgram({
appId: miniAppId,
path: miniAppPath,
success: () => {
console.log('【跳转第三方小程序成功】');
},
fail: (err) => {
console.error('【跳转第三方小程序失败】', err);
uni.showToast({ title: '跳转失败,请稍后重试', icon: 'none' });
}
});
// #endif
// #ifdef H5
uni.showToast({ title: '第三方小程序客服仅在微信小程序中可用', icon: 'none' });
// #endif
return;
}
// 处理第三方链接客服
if (config.third_url) {
console.log('【跳转第三方链接】', config.third_url);
// #ifdef H5
window.location.href = config.third_url;
// #endif
// #ifdef MP-WEIXIN
uni.setClipboardData({
data: config.third_url,
success: () => {
uni.showToast({ title: '链接已复制,请在浏览器打开', icon: 'none' });
}
});
// #endif
} else {
console.error('【第三方客服配置不完整】缺少 mini_app_id 或 third_url');
this.fallbackToPhoneCall();
}
}
/**
* 打开牛商客服
* @param {Object} niushop 牛商参数
*/
openNiushopService(niushop) {
if (Object.keys(niushop).length > 0 && this.vm.$util?.redirectTo) {
if (Object.keys(niushop).length > 0) {
this.vm.$util.redirectTo('/pages_tool/chat/room', niushop);
} else {
this.makePhoneCall();
}
}
/**
* 打开微信小程序客服
* @param {Object} config 客服配置
* @param {Object} options 选项参数
*/
openWeappService(config, options = {}) {
// 如果 useOfficial 为 true 或 undefined则使用原生系统客服由 button open-type="contact" 触发)
// 此方法仅用于自定义跳转(如 useOfficial: false
if (config.useOfficial !== false) {
// 不做任何事,应由 <button open-type="contact"> 触发
console.log('使用微信官方客服,请确保按钮为 <button open-type="contact">');
if (!this.shouldUseCustomService(config)) {
console.log('使用官方微信小程序客服');
return;
}
console.log('使用自定义微信小程序客服');
this.handleCustomWeappService(config, options);
}
/**
* 处理自定义微信小程序客服
* @param {Object} config 客服配置
* @param {Object} options 选项参数
*/
handleCustomWeappService(config, options = {}) {
const { sendMessageTitle = '', sendMessagePath = '', sendMessageImg = '' } = options || {};
if (config.customServiceUrl) {
let url = config.customServiceUrl;
const params = [];
const { sendMessageTitle, sendMessagePath, sendMessageImg } = options;
if (sendMessageTitle) params.push(`title=${encodeURIComponent(sendMessageTitle)}`);
if (sendMessagePath) params.push(`path=${encodeURIComponent(sendMessagePath)}`);
if (sendMessageImg) params.push(`img=${encodeURIComponent(sendMessageImg)}`);
if (params.length > 0) {
url += (url.includes('?') ? '&' : '?') + params.join('&');
}
uni.navigateTo({ url });
uni.navigateTo({
url: url,
fail: (err) => {
console.error('跳转自定义客服页面失败:', err);
this.tryThirdPartyService(config, options);
}
});
return;
}
this.tryThirdPartyService(config, options);
}
/**
* 尝试使用第三方客服
* @param {Object} config 客服配置
* @param {Object} options 选项参数
*/
tryThirdPartyService(config, options = {}) {
// 支持第三方微信小程序客服
if (config.thirdPartyMiniAppId || config.mini_app_id) {
// #ifdef MP-WEIXIN
wx.navigateToMiniProgram({
appId: config.thirdPartyMiniAppId || config.mini_app_id,
path: config.thirdPartyMiniAppPath || config.mini_app_path || ''
});
// #endif
return;
}
// 支持第三方链接客服
if (config.thirdPartyServiceUrl || config.third_url) {
const serviceUrl = config.thirdPartyServiceUrl || config.third_url;
if (config.thirdPartyServiceUrl) {
// #ifdef H5
window.open(serviceUrl, '_blank');
window.open(config.thirdPartyServiceUrl, '_blank');
// #endif
// #ifdef MP-WEIXIN
uni.setClipboardData({ data: serviceUrl });
uni.showToast({ title: '客服链接已复制', icon: 'none' });
if (config.thirdPartyMiniAppId) {
wx.navigateToMiniProgram({
appId: config.thirdPartyMiniAppId,
path: config.thirdPartyMiniAppPath || '',
fail: (err) => {
console.error('跳转第三方小程序失败:', err);
this.fallbackToPhoneCall();
}
});
} else {
uni.setClipboardData({
data: config.thirdPartyServiceUrl,
success: () => {
uni.showModal({
title: '客服链接已复制',
content: '客服链接已复制到剪贴板,请在浏览器中粘贴访问',
showCancel: false
});
}
});
}
// #endif
return;
}
this.fallbackToPhoneCall();
}
openAliappService(config) {
if (config.type === 'aikefu') {
this.openDifyService();
} else if (config.type === 'third') {
this.openThirdService(config);
} else {
// 支付宝原生客服由 button open-type="contact" 触发,此处不处理
console.log('使用支付宝官方客服');
}
}
// ================== 辅助方法 ==================
makePhoneCall() {
this.vm.$api.sendRequest({
url: '/api/site/shopcontact',
success: res => {
if (res.code === 0 && res.data?.mobile) {
uni.makePhoneCall({ phoneNumber: res.data.mobile });
} else {
uni.showToast({ title: '暂无客服电话', icon: 'none' });
/**
* 降级到电话客服
*/
fallbackToPhoneCall() {
uni.showModal({
title: '联系客服',
content: '在线客服暂时不可用,是否拨打电话联系客服?',
success: (res) => {
if (res.confirm) {
this.makePhoneCall();
}
},
fail: () => {
uni.showToast({ title: '获取客服电话失败', icon: 'none' });
}
});
}
showNoServicePopup() {
const siteInfo = this.vm.$store.state.siteInfo || {};
const message = siteInfo?.site_tel
? `请联系客服,客服电话是 ${siteInfo.site_tel}`
: '抱歉,商家暂无客服,请线下联系';
uni.showModal({ title: '联系客服', content: message, showCancel: false });
/**
* 打开支付宝小程序客服
* @param {Object} config 客服配置
*/
openAliappService(config) {
console.log('支付宝小程序客服', config);
switch (config.type) {
case 'aikefu':
this.openAIKeFuService();
break;
case 'third':
this.openThirdService(config);
break;
default:
console.log('使用支付宝官方客服');
break;
}
}
showConfigErrorPopup(errors) {
/**
* 拨打电话
*/
makePhoneCall(mobileNumber) {
if (mobileNumber) {
return uni.makePhoneCall({
phoneNumber: mobileNumber
});
}
// 从缓存中获取电话信息
uni.getStorage({
key: 'shopInfo',
success: (res) => {
const shopInfo = res.data;
const mobile = shopInfo?.mobile ?? '';
if (mobile) {
uni.makePhoneCall({
phoneNumber: mobile
});
} else {
uni.showToast({
title: '暂无客服电话',
icon: 'none'
});
}
}
});
}
/**
* 显示无客服弹窗
*/
showNoServicePopup() {
const siteInfo = this.vm.$store.state.siteInfo || {};
const message = siteInfo?.site_tel
? `请联系客服,客服电话是${siteInfo.site_tel}`
: '抱歉,商家暂无客服,请线下联系';
uni.showModal({
title: '客服配置错误',
content: `配置有误:\n${errors.join('\n')}`,
title: '联系客服',
content: message,
showCancel: false
});
}
/**
* 显示配置错误弹窗
* @param {Array} errors 错误列表
*/
showConfigErrorPopup(errors) {
const message = errors.join('\n');
uni.showModal({
title: '配置错误',
content: `客服配置有误:\n${message}`,
showCancel: false
});
}
/**
* 降级处理:使用原有客服方式
*/
fallbackToOriginalService() {
uni.showModal({
title: '提示',
content: '无法直接添加企业微信,是否使用其他方式联系客服?',
content: '无法直接添加企业微信客服,是否使用其他方式联系客服?',
success: (res) => {
if (res.confirm) {
this.openWxworkService(true);
@@ -423,19 +497,9 @@ export class CustomerService {
});
}
fallbackToPhoneCall() {
uni.showModal({
title: '提示',
content: '在线客服不可用,是否拨打电话联系客服?',
success: (res) => {
if (res.confirm) this.makePhoneCall();
}
});
}
/**
* 获取按钮配置(用于 template 中 v-if / open-type 判断)
* @returns {Object}
* 获取客服按钮配置
* @returns {Object} 按钮配置
*/
getButtonConfig() {
const config = this.getPlatformConfig();
@@ -443,24 +507,39 @@ export class CustomerService {
let openType = '';
// #ifdef MP-WEIXIN
if (config.type === 'weapp' && config.useOfficial !== false) {
openType = 'contact';
if (config.type === 'weapp') {
openType = config.useOfficial !== false ? 'contact' : '';
}
// #endif
// #ifdef MP-ALIPAY
if (config.type === 'aliapp') openType = 'contact';
// #endif
return { ...config, openType };
}
/**
* 判断是否应该使用自定义客服处理
* @param {Object} config 客服配置
* @returns {boolean} 是否使用自定义客服
*/
shouldUseCustomService(config) {
// #ifdef MP-WEIXIN
if (config?.type === 'weapp') {
return config.useOfficial === false;
}
// #endif
return true;
}
}
/**
* 创建客服服务实例
* @param {Object} vueInstance Vue 实例(通常是 this
* @param {Object} externalConfig 可选:外部传入的最新配置(如从 DIY 数据中提取)
* @returns {CustomerService}
* @param {Object} vueInstance Vue实例
* @param {Object} externalConfig 外部最新配置
* @returns {CustomerService} 客服服务实例
*/
export function createCustomerService(vueInstance, externalConfig = null) {
export function createCustomerService(vueInstance, externalConfig = {}) {
return new CustomerService(vueInstance, externalConfig);
}

View File

@@ -65,10 +65,6 @@ export default {
componentRefresh() {
return this.$store.state.componentRefresh;
},
// AI客服配置
globalAIKefuConfig() {
return this.$store.state.globalAIKefuConfig;
},
// 客服配置
servicerConfig() {
return this.$store.state.servicerConfig;

View File

@@ -30,12 +30,12 @@ function processRoutePath(route) {
}
}
// ---- 处理页面目录映射 <end>----
// 去掉pages目录只保留子目录
if (routeParts[0] === 'pages') {
routeParts = routeParts.slice(1);
}
}
return routeParts.join("/");
}
@@ -54,6 +54,14 @@ function loadLangPackSync(lang, path) {
}
}
/**
* 获得当前本地语言
* @returns
*/
function getCurrentLocale() {
return uni.getStorageSync('lang') || "zh-cn";
}
export default {
langList: langConfig.langList,
@@ -61,9 +69,7 @@ export default {
* 获得当前本地语言
* @returns
*/
getCurrentLocale() {
return uni.getStorageSync('lang') || "zh-cn";
},
getCurrentLocale,
/**
* * 解析多语言
@@ -73,7 +79,7 @@ export default {
let _page = getCurrentPages()[getCurrentPages().length - 1];
if (!_page) return;
const locale = this.getCurrentLocale(); // 获得当前本地语言
const locale = getCurrentLocale(); // 获得当前本地语言
let value = ''; // 存放解析后的语言值
let langPath = ''; // 存放当前页面语言包路径
@@ -81,11 +87,11 @@ export default {
try {
//公共语言包(同步加载)
var lang = loadLangPackSync(locale, 'common');
//当前页面语言包(同步加载)
let route = _page.route;
langPath = processRoutePath(route);
// 加载当前页面语言包
let currentPageLang = loadLangPackSync(locale, langPath);
@@ -110,7 +116,7 @@ export default {
} else {
value = mergedLang[field] !== undefined ? mergedLang[field] : field;
}
} catch (e) {
console.error('解析语言包失败:', e, { langPath, field, locale });
value = field;
@@ -126,7 +132,7 @@ export default {
// 多语言调试,注释后可以关闭控制台输出
if (field == value) {
console.warn(`警告: 字段 ${field} 在语言包 ${langPath} 中未找到对应值,使用默认值 ${field} 当前语言: ${locale}`);
console.warn(`警告: 字段 ${field} 在语言包 ${langPath} 中未找到对应值,使用默认值 ${field} 当前语言: ${locale}`);
}
return value;
@@ -141,7 +147,7 @@ export default {
if (!_page) return;
uni.setStorageSync("lang", value);
const locale = this.getCurrentLocale();
const locale = getCurrentLocale();
// 清空已加载的语言包缓存
for (let key in loadedLangPacks) {
@@ -161,8 +167,8 @@ export default {
let _page = getCurrentPages()[getCurrentPages().length - 1];
if (!_page) return;
const locale = this.getCurrentLocale();
const locale = getCurrentLocale();
this.title(this.lang("title"));
//设置tabbar的文字语言
@@ -212,4 +218,4 @@ export default {
}
return list;
}
}
}

View File

@@ -179,7 +179,6 @@
.chat-message {
width: 100%;
height: 100%;
background: white; /* 白色 */
.message {
padding: 13rpx 20rpx;
@@ -271,7 +270,7 @@
flex-direction: row-reverse;
.content {
background-color: #c4e0ff; /* 浅蓝色 */
background-color: #4cd964;
margin-right: 28rpx;
word-break: break-all;
line-height: 36rpx;

View File

@@ -1,57 +1,43 @@
<template>
<view v-if="pageCount == 1 || need" class="fixed-box"
:style="[customContainerStyle, {
height: containerHeight,
backgroundImage: bgUrl ? `url( $ {bgUrl})` : '',
backgroundSize: 'cover'
}]">
<!-- 统一客服入口根据后台配置自动适配 AI / 企业微信 / 第三方等 -->
<!-- 微信官方客服需要使用 button open-type="contact" -->
<button
v-if="fixBtnShow && isWeappOfficialKefu"
class="btn-item common-bg"
open-type="contact"
:style="{ backgroundImage: currentKefuImg ? `url( $ {currentKefuImg})` : '', backgroundSize: '100% 100%' }"
>
<text class="ai-icon" v-if="!currentKefuImg">🤖</text>
</button>
<!-- 其他类型客服使用普通 view -->
<view
v-else-if="fixBtnShow"
class="btn-item common-bg"
@click="handleUnifiedKefuClick"
:style="{ backgroundImage: currentKefuImg ? `url( $ {currentKefuImg})` : '', backgroundSize: '100% 100%' }"
>
<text class="ai-icon" v-if="!currentKefuImg">🤖</text>
</view>
<!-- 新增小程序系统客服按钮当附加设置开启时显示 -->
<button
v-if="fixBtnShow && showWeappSystemKefu"
class="btn-item common-bg"
open-type="contact"
:style="{ backgroundImage: currentKefuImg ? `url( $ {currentKefuImg})` : '', backgroundSize: '100% 100%' }"
>
<text class="ai-icon" v-if="!currentKefuImg">💬</text>
</button>
<!-- 悬浮按钮 -->
<view v-if="pageCount == 1 || need" class="fixed-box" :style="[customContainerStyle, {
height: fixBtnShow ? '400rpx' : '320rpx',
backgroundImage: bgUrl ? `url(${bgUrl})` : '',
backgroundSize: 'cover'
}]">
<!-- 中英文切换按钮 -->
<view
v-if="isLanguageSwitchEnabled && fixBtnShow"
class="btn-item common-bg"
@click="toggleLanguage"
>
<view v-if="isLanguageSwitchEnabled && fixBtnShow" class="btn-item common-bg" @click="toggleLanguage">
<text>{{ currentLangDisplayName }}</text>
</view>
<!-- AI 智能助手 -->
<view v-if="fixBtnShow && enableAIChat" class="btn-item common-bg" @click="openAIChat"
:style="{ backgroundImage: aiAgentimg ? `url(${aiAgentimg})` : '', backgroundSize: '100% 100%' }">
<text class="ai-icon" v-if="!aiAgentimg">🤖</text>
</view>
<!-- 微信小程序客服按钮 -->
<!-- #ifdef MP-WEIXIN -->
<button class="btn-item common-bg" hoverClass="none" openType="contact" sessionFrom="weapp" showMessageCard="true"
:style="[{ backgroundImage: kefuimg ? `url(${kefuimg})` : '', backgroundSize: '100% 100%' }, customButtonStyle]">
<text class="icox icox-kefu" v-if="!kefuimg"></text>
</button>
<!-- #endif -->
<!-- 普通客服仅当未启用 AI 时显示 -->
<!-- #ifdef H5 -->
<template v-if="fixBtnShow">
<button class="btn-item common-bg" hoverClass="none" @click="openCustomerSelectPopup"
:style="[{ backgroundImage: kefuimg ? `url(${kefuimg})` : '', backgroundSize: '100% 100%' }, customButtonStyle]">
<text class="icox icox-kefu" v-if="!kefuimg"></text>
</button>
</template>
<!-- #endif -->
<!-- 电话按钮始终显示 -->
<view
v-if="fixBtnShow"
class="btn-item common-bg"
@click="call()"
:style="[{ backgroundImage: phoneimg ? `url( $ {phoneimg})` : '', backgroundSize: '100% 100%' }, customButtonStyle]"
>
<view v-if="fixBtnShow" class="btn-item common-bg" @click="call()"
:style="[{ backgroundImage: phoneimg ? `url(${phoneimg})` : '', backgroundSize: '100% 100%' }, customButtonStyle]">
<text class="iconfont icon-dianhua" v-if="!phoneimg"></text>
</view>
@@ -70,18 +56,16 @@ export default {
return {
pageCount: 0,
fixBtnShow: true,
shopInfo: null,
currentLangIndex: 0,
langIndexMap: {},
kefuList: [
{ id: 'weixin-official', name: '微信官方客服', isOfficial: true, type: 'weapp' },
{ id: 'custom-kefu', name: '自定义在线客服', isOfficial: false, type: 'custom' },
{ id: 'qyweixin-kefu', name: '企业微信客服', isOfficial: false, type: 'qyweixin' }
],
selectedKefu: null,
customerService: null,
};
},
computed: {
// 安全读取 shopInfo 中的字段,避免 undefined 报错
bgUrl() {
return this.shopInfo?.bgUrl || '';
},
@@ -89,10 +73,10 @@ export default {
return this.shopInfo?.aiAgentimg || '';
},
kefuimg() {
return this.shopInfo?.kefuimg || this. $util.getDefaultImage().kefu;
return this.shopInfo?.kefuimg || this.$util.getDefaultImage().kefu;
},
phoneimg() {
return this.shopInfo?.phoneimg || this. $util.getDefaultImage().phone;
return this.shopInfo?.phoneimg || this.$util.getDefaultImage().phone;
},
tel() {
return this.shopInfo?.mobile || '';
@@ -100,6 +84,9 @@ export default {
isLanguageSwitchEnabled() {
return !!this.shopInfo?.ischina;
},
enableAIChat() {
return !!this.shopInfo?.enableAIChat;
},
currentLangDisplayName() {
const lang = this.langIndexMap[this.currentLangIndex];
return lang === 'zh-cn' ? 'EN' : 'CN';
@@ -109,76 +96,15 @@ export default {
},
customButtonStyle() {
return this.shopInfo?.floatingButton?.button || {};
},
unreadCount() {
return this. $store.state.aiUnreadCount || 0;
},
// ✅ 新增:根据当前客服类型动态返回图标
currentKefuImg() {
if (!this.shopInfo) return '';
const customerService = createCustomerService(this);
const config = customerService.getPlatformConfig();
if (config?.type === 'aikefu') {
return this.aiAgentimg;
} else if (config?.type === 'wxwork' || config?.type === 'qyweixin') {
// 企业微信客服专用图标
return this.aiAgentimg;
}
// 默认客服图标
return this.kefuimg;
},
// ✅ 新增:判断是否为微信官方客服
isWeappOfficialKefu() {
if (!this.shopInfo) return false;
const customerService = createCustomerService(this);
const config = customerService.getPlatformConfig();
return config?.type === 'weapp';
},
// ✅ 新增:判断是否需要同时显示小程序系统客服
showWeappSystemKefu() {
if (!this.shopInfo) return false;
const customerService = createCustomerService(this);
const config = customerService.getPlatformConfig();
// 检查附加设置是否开启了同时显示小程序系统客服,且当前客服类型不是小程序系统客服
return (config?.show_system_service === true || config?.show_system_service === '1') && config?.type !== 'weapp';
},
//根据显示的按钮数量动态计算容器高度
containerHeight() {
if (!this.fixBtnShow) return '320rpx';
let buttonCount = 1;
if (this.isLanguageSwitchEnabled) buttonCount++;
if (this.showWeappSystemKefu) buttonCount++;
buttonCount++;
const totalRpx = 94 * buttonCount - 14;
const pxValue = Math.round(totalRpx * 0.5);
return ` $ {pxValue}px`;
}
},
watch: {
shopInfo: {
handler(newVal) {
// 可在此添加额外逻辑(如埋点、通知等),当前无需操作
},
immediate: true
}
},
created() {
this.customerService = createCustomerService(this);
this.initLanguage();
this.pageCount = getCurrentPages().length;
uni.getStorage({
key: 'shopInfo',
success: (e) => {
console.log('【调试】当前 shopInfo:', e.data);
this.shopInfo = e.data;
},
fail: () => {
console.warn('未获取到 shopInfo使用默认设置');
}
});
},
@@ -223,7 +149,7 @@ export default {
// 调用语言切换逻辑(设置 storage + 清空缓存)
this.$langConfig.change(targetLang);
},
/**
* 打开 AI 智能助手
*/
@@ -236,95 +162,6 @@ export default {
*/
openCustomerSelectPopup() {
this.customerService.openCustomerSelectPopupDialog();
},
// ✅ 核心方法:统一客服入口
handleUnifiedKefuClick() {
const customerService = createCustomerService(this);
const validation = customerService.validateConfig();
console.log('【客服配置验证】', validation);
if (!validation.isValid) {
console.error('客服配置无效:', validation.errors);
uni.showToast({ title: '客服暂不可用', icon: 'none' });
return;
}
if (validation.warnings.length > 0) {
console.warn('客服配置警告:', validation.warnings);
}
const platformConfig = customerService.getPlatformConfig();
console.log('【当前客服配置】', platformConfig);
// 检查企业微信配置
if (platformConfig.type === 'wxwork') {
const wxworkConfig = customerService.getWxworkConfig();
console.log('【企业微信配置】', wxworkConfig);
// #ifdef MP-WEIXIN
if (!wxworkConfig?.enable || !wxworkConfig?.contact_url) {
console.warn('企业微信配置不完整,使用原生客服');
uni.showToast({ title: '企业微信配置不完整', icon: 'none' });
}
// #endif
// #ifdef H5
if (!wxworkConfig?.contact_url && !platformConfig.wxwork_url) {
console.error('企业微信链接未配置');
uni.showToast({ title: '企业微信链接未配置', icon: 'none' });
return;
}
// #endif
}
// 直接调用统一处理方法,由 CustomerService 内部根据配置路由
try {
customerService.handleCustomerClick({
sendMessageTitle: '来自悬浮按钮的咨询',
sendMessagePath: '/pages/index/index'
});
} catch (error) {
console.error('客服处理失败:', error);
uni.showToast({ title: '打开客服失败', icon: 'none' });
}
},
// 以下方法保留用于 actionSheet如仍需手动选择
openKefuSelectPopup() {
const kefuNames = this.kefuList.map(item => item.name);
uni.showActionSheet({
itemList: kefuNames,
success: (res) => {
this.selectedKefu = this.kefuList[res.tapIndex];
const cs = createCustomerService(this, this.selectedKefu);
if (this.selectedKefu.isOfficial) {
uni.openCustomerServiceConversation({
sessionFrom: 'weapp',
showMessageCard: true
});
} else if (this.selectedKefu.id === 'qyweixin-kefu') {
// 处理企业微信客服
if (uni.getSystemInfoSync().platform === 'wechat') {
// 小程序端:跳转到企业微信客服
uni.navigateTo({
url: '/pages_tool/qyweixin-kefu/index'
});
} else {
// H5端跳转到企业微信链接
const qyweixinUrl = this.shopInfo.qyweixinUrl; // 后端返回的企业微信链接
if (qyweixinUrl) {
window.location.href = qyweixinUrl;
} else {
uni.showToast({ title: '企业微信客服未配置', icon: 'none' });
}
}
} else {
cs.handleCustomerClick();
}
}
});
}
}
}

View File

@@ -104,7 +104,7 @@
},
"router" : {
"mode" : "history",
"base" : "/hwappx/common/"
"base" : "/hwappx/2811/"
},
"title" : "",
"devServer" : {

File diff suppressed because it is too large Load Diff

File diff suppressed because it is too large Load Diff

View File

@@ -1,4 +1,4 @@
module.exports = {
baseUrl: "https://dev.aigc-quickapp.com/",//修改域名
uniacid: 1,//后台对应uniacid
baseUrl: "https://xcx6.aigc-quickapp.com/",//修改域名
uniacid: 2811,//后台对应uniacid
};

View File

@@ -65,7 +65,6 @@ const store = new Vuex.Store({
bottomNavHidden: false, // 底部导航是否隐藏true隐藏false显示
aiUnreadCount: 10, // AI未读消息数量
globalAIKefuConfig: null, // AI客服配置
customerServiceType: 'ai',
globalStoreConfig: null, // 门店配置
globalStoreInfo: null, // 门店信息
defaultStoreInfo: null, // 默认门店
@@ -160,9 +159,6 @@ const store = new Vuex.Store({
state.globalAIKefuConfig = value;
uni.setStorageSync('globalAIKefuConfig', value); // 初始化数据调用
},
setCustomerServiceType(state, type) {
state.customerServiceType = type;
},
setGlobalStoreConfig(state, value) {
state.globalStoreConfig = value;
uni.setStorageSync('globalStoreConfig', value); // 初始化数据调用