279 lines
7.0 KiB
Vue
279 lines
7.0 KiB
Vue
<template>
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<view v-if="pageCount == 1 || need" class="fixed-box" :style="{ height: fixBtnShow ? (isH5 ? '180rpx' : '330rpx') : '120rpx' }">
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<!-- 统一的客服耳机按钮：H5和小程序共用 -->
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<!-- #ifdef MP-WEIXIN -->
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<button
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class="btn-item"
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v-if="fixBtnShow"
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hoverClass="none"
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:open-type="weappOfficialService ? 'contact' : ''"
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@click="handleWeappCustomerClick"
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:style="{ backgroundImage: 'url(' + (kefuimg ? kefuimg : '') + ')', backgroundSize: '100% 100%' }"
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>
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<text class="icox icox-kefu" v-if="!kefuimg"></text>
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<view v-if="unreadCount > 0 && isDifyService" class="unread-badge">
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<text class="badge-text">{{ unreadCount > 99 ? '99+' : unreadCount }}</text>
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</view>
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</button>
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<!-- #endif -->
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<!-- #ifdef H5 -->
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<button
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class="btn-item"
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v-if="fixBtnShow"
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hoverClass="none"
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@click="handleCustomerService"
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:style="{ backgroundImage: 'url(' + (kefuimg ? kefuimg : '') + ')', backgroundSize: '100% 100%' }"
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>
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<text class="icox icox-kefu" v-if="!kefuimg"></text>
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<view v-if="unreadCount > 0 && isDifyService" class="unread-badge">
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<text class="badge-text">{{ unreadCount > 99 ? '99+' : unreadCount }}</text>
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</view>
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</button>
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<!-- #endif -->
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<view
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class="btn-item"
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v-if="fixBtnShow"
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@click="call()"
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:style="{ backgroundImage: 'url(' + (phoneimg ? phoneimg : '') + ')', backgroundSize: '100% 100%' }"
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>
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<text class="iconfont icon-dianhua" v-if="!phoneimg"></text>
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</view>
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</view>
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</template>
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<script>
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import { createCustomerService } from '@/common/js/customer-service.js';
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import { mapGetters, mapMutations } from 'vuex';
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export default {
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name: 'hover-nav',
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props: {
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need: {
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type: Boolean,
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default: false
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}
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},
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data() {
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return {
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pageCount: 0,
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fixBtnShow: true,
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tel: '',
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kefuimg: '',
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phoneimg: '',
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customerService: null,
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buttonConfig: null,
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isH5: false,
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platformConfig: null,
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latestConfig: null,
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weappOfficialService: false // 微信小程序是否使用官方客服
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};
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},
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created() {
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// 1. 判断平台类型
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// #ifdef H5
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this.isH5 = true;
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// #endif
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// #ifdef MP-WEIXIN
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this.isH5 = false;
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// #endif
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// 2. 初始化资源
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this.kefuimg = this.$util.getDefaultImage().kefu;
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this.phoneimg = this.$util.getDefaultImage().phone;
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this.pageCount = getCurrentPages().length;
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// 3. 获取店铺电话
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this.getShopTel();
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// 4. 首次加载获取最新配置（小程序强制请求最新配置，避免缓存）
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this.getLatestConfig(true).then(config => {
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this.latestConfig = config;
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this.initCustomerService(config);
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this.initWeappServiceType();
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});
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},
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computed: {
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...mapGetters([
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'globalAIKefuConfig',
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'aiUnreadCount'
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]),
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isDifyService() {
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const serviceType = this.platformConfig?.type || '';
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return serviceType === 'aikefu';
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},
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aiAgentimg() {
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return this.globalAIKefuConfig?.icon || this.$util.getDefaultImage().aiAgent || '';
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},
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unreadCount() {
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return this.aiUnreadCount;
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}
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},
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methods: {
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...mapMutations([
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'setAiUnreadCount'
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]),
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/**
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* 修复：微信小程序客服点击事件（直接触发客服逻辑）
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*/
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handleWeappCustomerClick() {
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if (!this.weappOfficialService) {
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// 直接调用客服处理逻辑
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this.handleCustomerService();
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}
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},
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/**
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* 修复：获取最新配置（支持强制刷新，解决小程序缓存问题）
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*/
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async getLatestConfig(forceRefresh = false) {
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return new Promise((resolve) => {
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// H5/小程序强制请求最新配置，避免缓存
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this.$api.sendRequest({
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url: '/api/site/getServicerConfig',
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header: {
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'Cache-Control': 'no-cache, no-store, must-revalidate',
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'Pragma': 'no-cache',
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'Expires': '0'
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},
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data: { t: new Date().getTime() },
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success: (res) => {
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const config = res.code === 0 ? res.data : this.$store.state.servicerConfig || {};
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this.$store.commit('UPDATE_SERVICER_CONFIG', config);
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resolve(config);
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},
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fail: () => resolve(this.$store.state.servicerConfig || {})
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});
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});
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},
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/**
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* 初始化客服服务（确保实例正确创建）
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*/
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initCustomerService(config = null) {
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// 强制重新创建客服实例
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this.customerService = null;
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this.customerService = createCustomerService(this, config || this.latestConfig);
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this.platformConfig = this.customerService.refreshConfig(config || this.latestConfig);
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this.buttonConfig = this.customerService.getButtonConfig();
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},
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/**
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* 微信小程序：初始化服务类型（修复判断逻辑）
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*/
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initWeappServiceType() {
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// #ifdef MP-WEIXIN
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this.weappOfficialService = this.buttonConfig?.openType === 'contact' && !this.isDifyService;
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// #endif
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},
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/**
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* 获取店铺电话
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*/
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getShopTel() {
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uni.getStorage({
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key: 'shopInfo',
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success: (e) => {
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if (e.data && e.data.mobile && /^1[3-9]\d{9}$/.test(e.data.mobile)) {
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this.tel = e.data.mobile;
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}
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}
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});
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},
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/**
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* 拨打电话
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*/
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call() {
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if (!this.tel || !/^1[3-9]\d{9}$/.test(this.tel)) {
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uni.showToast({ title: '暂无有效联系电话', icon: 'none' });
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return;
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}
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uni.makePhoneCall({
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phoneNumber: this.tel,
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fail: (err) => {
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if (err.errMsg !== 'makePhoneCall:fail cancel') {
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uni.showToast({ title: '拨号失败，请稍后重试', icon: 'none' });
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}
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}
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});
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},
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/**
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* 客服点击逻辑（修复：确保小程序端正确执行）
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*/
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async handleCustomerService() {
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uni.showLoading({ title: '加载中...', mask: true });
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try {
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// 再次获取最新配置，确保是dify模式
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const newConfig = await this.getLatestConfig(true);
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this.initCustomerService(newConfig);
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// 强制触发客服点击
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if (this.customerService) {
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this.customerService.handleCustomerClick();
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}
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} catch (e) {
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uni.showToast({ title: '操作失败', icon: 'none' });
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} finally {
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uni.hideLoading();
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}
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}
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}
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};
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</script>
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<style scoped>
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/* 样式保持不变 */
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.fixed-box {
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position: fixed;
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right: 20rpx;
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bottom: 200rpx;
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z-index: 9999;
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display: flex;
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flex-direction: column;
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align-items: center;
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gap: 14rpx;
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}
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.btn-item {
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width: 88rpx !important;
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height: 88rpx !important;
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border-radius: 50% !important;
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background-color: #ffffff !important;
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background-size: 60% 60% !important;
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background-position: center !important;
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background-repeat: no-repeat !important;
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border: none !important;
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padding: 0 !important;
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margin: 0 !important;
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display: flex !important;
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justify-content: center !important;
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align-items: center !important;
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box-shadow: 0 2rpx 8rpx rgba(0,0,0,0.1);
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}
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.btn-item::after {
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border: none !important;
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}
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.unread-badge {
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position: absolute;
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top: -5rpx;
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right: -5rpx;
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background: #ff4544;
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color: #fff;
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border-radius: 20rpx;
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min-width: 30rpx;
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height: 30rpx;
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line-height: 30rpx;
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text-align: center;
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font-size: 10rpx;
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padding: 0 8rpx;
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box-shadow: 0 2rpx 10rpx rgba(255, 73, 72, 0.3);
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z-index: 1;
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}
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/* #ifdef MP-WEIXIN */
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.unread-badge {
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font-size: 20rpx;
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}
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/* #endif */
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.ai-icon {
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font-size: 40rpx;
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}
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</style> |