614 lines
16 KiB
Vue
614 lines
16 KiB
Vue
<template>
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<view class="container" :style="wrapperPageStyle">
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<!--自定义导航头部 -->
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<view class="custom-navbar" ref="pageHeader" v-if="showCustomNavbar">
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<view class="header-left">
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<button class="back-btn" v-show="showBackButton" @click="goBack">
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<text class="iconfont icon-back"></text>
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</button>
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<!-- 占位元素，确保布局平衡 -->
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<view v-show="!showBackButton" class="placeholder"></view>
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</view>
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<view class="header-center">
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<text class="header-subtitle">在线为您服务</text>
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</view>
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<view class="header-right">
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<button class="menu-btn" v-show="showMenuButton" @click="showMenu">
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<text class="iconfont icon-ellipsis"></text>
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</button>
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<!-- 占位元素，确保布局平衡 -->
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<view v-show="!showMenuButton" class="placeholder"></view>
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</view>
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</view>
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<!-- 聊天内容区域 -->
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<view class="chat-content"
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:style="wrapperChatContentStyle"
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>
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<!-- AI聊天组件 -->
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<ai-chat-message
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ref="chat"
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:initial-messages="initialMessages"
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:user-avatar="userAvatar"
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:ai-avatar="aiAvatar"
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@message-sent="onMessageSent"
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@ai-response="onAIResponse"
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@action-click="onActionClick"
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@history-loaded="onHistoryLoaded"
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@file-preview="onFilePreview"
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@audio-play="onAudioPlay"
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@audio-pause="onAudioPause"
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@video-play="onVideoPlay"
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@video-pause="onVideoPause"
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@link-open="onLinkOpen"
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@product-view="onProductView"
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@input-change="onInputChange" />
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</view>
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</view>
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</template>
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<script>
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import { mapGetters, mapMutations } from 'vuex'
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import navigationHelper from '@/common/js/navigation';
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import { EventSafety } from '@/common/js/event-safety';
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import aiChatMessage from './ai-chat-message.vue';
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export default {
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components: {
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aiChatMessage
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},
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data() {
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return {
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initialMessages: [
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{
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id: 1,
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role: 'ai',
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type: 'text',
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content: '您好！我是AI智能客服，很高兴为您服务！\n\n我可以帮您：\n• 解答产品相关问题\n• 处理订单问题\n• 提供技术支持\n• 推荐相关商品\n\n请告诉我您需要什么帮助？',
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timestamp: Date.now() - 60000,
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actions: [
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{ type: 'like', icon: 'icon-dianzan1', text: '喜欢', count: 0 },
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{ type: 'dislike', icon: 'icon-dianzan1', text: '不喜欢', count: 0 }
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]
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}
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],
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// --- 系统导航栏/状态栏相关 ---
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navBarHeight: 44, // uni-page-head 系统导航栏，默认高度为44px
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statusBarHeight: 0, // 状态栏高度，默认0
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// --- 自定义导航栏 ---
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showCustomNavbar: true, // 是否显示自定义导航栏
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showBackButton: false, // 是否显示返回按钮
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showMenuButton: true, // 是否显示设置菜单按钮
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// --- 聊天内容区域 ---
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scrollViewHeight: '0px',
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// 事件处理器引用（用于清理）
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safeEventHandlers: new Map()
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}
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},
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computed: {
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...mapGetters([
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'globalAIKefuConfig'
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]),
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/// ---- 关于AI客服的配置，支持远程配置 ----
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userAvatar() {
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return this.globalAIKefuConfig?.userAvatar || '/static/images/user-avatar.png'
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},
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aiAvatar() {
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return this.globalAIKefuConfig?.aiAvatar || '/static/images/ai-avatar.png'
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},
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/// ---- others ----
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containerHeight() {
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return `calc(100vh - ${this.navBarHeight + this.statusBarHeight}px)`
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},
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wrapperPageStyle() {
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// #ifdef H5
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return `top: $ {this.navBarHeight + 'px'};`
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// #endif
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// #ifdef MP-WEIXIN
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return `top: -1px;` // 微信小程序需要上移1px, 否则与系统导航栏出现1px的空隙
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// #endif
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return ``
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},
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wrapperChatContentStyle() {
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return {
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height: this.containerHeight,
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paddingTop: this.showCustomNavbar ? '0' : (this.navBarHeight + 'px')
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}
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}
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},
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async onLoad(options) {
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// ✅ 修改：取消权限校验，允许所有客服类型访问此页面
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// const hasAccess = this.checkAccessPermission();
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// if (!hasAccess) {
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// // 如果校验失败，不继续初始化
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// return;
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// }
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this. $langConfig.title('AI智能客服');
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this.initChat();
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},
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async onReady() {
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await this.initNavigation();
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},
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onShow() {
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// 可在此补充逻辑（如刷新未读数）
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},
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onHide() {
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// 页面隐藏时可暂停音频等
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},
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onUnload() {
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this.cleanup();
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},
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methods: {
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// ========== 安全事件处理 ==========
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setupSafeEventListeners() {
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const safeHandlers = {
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serviceRequest: EventSafety.wrapEventHandler(
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this.handleServiceRequest.bind(this),
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{ onError: this.handleEventError.bind(this) }
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),
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navigationRequest: EventSafety.wrapEventHandler(
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this.handleNavigationRequest.bind(this),
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{ onError: this.handleEventError.bind(this) }
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),
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componentInteraction: EventSafety.wrapEventHandler(
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this.handleComponentInteraction.bind(this),
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{ onError: this.handleEventError.bind(this) }
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)
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}
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this. $on('service.requestComponentInfo', safeHandlers.serviceRequest);
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this. $on('navigation.requestInfo', safeHandlers.navigationRequest);
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this. $on('component.interaction', safeHandlers.componentInteraction);
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this.safeEventHandlers.set('serviceRequest', safeHandlers.serviceRequest);
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this.safeEventHandlers.set('navigationRequest', safeHandlers.navigationRequest);
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this.safeEventHandlers.set('componentInteraction', safeHandlers.componentInteraction);
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},
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setupNavigationEvents() {
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uni.onWindowResize((res) => {
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console.log('窗口大小变化:', res.size);
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this.calculateScrollViewHeight();
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});
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},
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// ========== 事件处理方法 ==========
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async handleServiceRequest(event) {
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console.log('处理服务请求:', EventSafety.extractEventData(event));
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if (event.matches('.service-component') ||
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event.detail?.componentType === 'service') {
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await this.processServiceRequest(event);
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}
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},
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async handleNavigationRequest(event) {
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console.log('处理导航请求:', event.type);
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this.emitNavigationInfo(event);
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},
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handleComponentInteraction(event) {
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console.log('处理组件交互:', event.detail);
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this.processComponentInteraction(event);
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},
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handleEventError(error, event) {
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console.error('事件处理错误:', {
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error: error.message,
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eventType: event?.type,
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component: this. $options.name
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});
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this.showError('操作失败，请重试');
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},
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// ========== 初始化页面 ==========
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initChat() {
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console.log('AI聊天页面初始化');
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},
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async initNavigation() {
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try {
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this.navBarHeight = await navigationHelper.getNavigationHeight(this, {forceRefresh: false});
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this.statusBarHeight = navigationHelper.getStatusBarHeight();
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this.calculateScrollViewHeight();
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this.setupNavigationEvents();
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} catch (error) {
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console.error('初始化导航栏失败:', error);
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this.setFallbackNavigationValues();
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}
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},
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calculateScrollViewHeight() {
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const safeArea = navigationHelper.getSafeAreaInsets();
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const bottomInset = safeArea.bottom || 0;
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const inputHeight = 120;
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this.scrollViewHeight = `calc(100vh - $ {this.navBarHeight + this.statusBarHeight + inputHeight + bottomInset}px)`;
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},
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setFallbackNavigationValues() {
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// #ifdef MP-WEIXIN
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this.navBarHeight = 44;
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this.statusBarHeight = 20;
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// #endif
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// #ifdef H5
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this.navBarHeight = 44;
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this.statusBarHeight = 0;
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// #endif
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// #ifdef APP-PLUS
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this.navBarHeight = 88;
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this.statusBarHeight = 44;
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// #endif
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},
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cleanup() {
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this.safeEventHandlers.forEach((handler, eventType) => {
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this. $off(eventType, handler);
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});
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this.safeEventHandlers.clear();
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console.log('组件清理完成');
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},
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showError(message) {
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uni.showToast({
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title: message,
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icon: 'none',
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duration: 2000
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});
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},
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// 返回上一页
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goBack() {
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uni.navigateBack();
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},
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// 显示菜单
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showMenu() {
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uni.showActionSheet({
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itemList: ['清空聊天', '导出记录', '设置', '帮助'],
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success: (res) => {
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switch (res.tapIndex) {
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case 0:
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this.clearChat();
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break;
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case 1:
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this.exportChat();
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break;
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case 2:
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this.showSettings();
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break;
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case 3:
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this.showHelp();
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break;
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}
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}
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});
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},
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clearChat() {
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uni.showModal({
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title: '提示',
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content: '确定要清空聊天记录吗？',
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success: (res) => {
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if (res.confirm) {
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this. $refs.chat.clearMessages();
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this. $refs.chat.addMessage({
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id: Date.now(),
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role: 'ai',
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type: 'text',
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content: '聊天记录已清空，有什么可以帮助您的吗？',
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timestamp: Date.now()
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});
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}
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}
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});
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},
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exportChat() {
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uni.showToast({
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title: '功能开发中',
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icon: 'none'
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});
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},
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showSettings() {
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uni.navigateTo({
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url: '/pages/settings/index'
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});
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},
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showHelp() {
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const helpMessage = {
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id: Date.now(),
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role: 'ai',
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type: 'markdown',
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content: `# 使用帮助
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## 基本功能
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- **发送消息**: 在输入框中输入文字后发送
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- **语音输入**: 点击麦克风图标进行语音输入
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- **附件发送**: 点击+号可以发送图片、文件、位置
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## 消息类型
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- **文本消息**: 普通文字对话
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- **Markdown**: 支持格式化的文档内容
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- **文件**: 支持各种文件格式预览
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- **音频**: 支持语音消息播放
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- **视频**: 支持视频播放
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- **链接**: 支持网页链接跳转
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- **商品**: 支持商品卡片展示
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## 操作功能
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- **点赞/踩**: 对AI回复进行评价
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- **复制**: 长按消息可复制内容
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- **转发**: 支持消息转发功能`,
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timestamp: Date.now()
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};
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this. $refs.chat.addMessage(helpMessage);
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},
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onMessageSent(message) {
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console.log('用户发送消息:', message);
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},
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onAIResponse(message) {
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console.log('AI回复消息:', message);
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},
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generateAIResponse(userMessage) {
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const responses = [
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'我理解您的需求，让我为您详细解答。',
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'感谢您的提问，这是一个很好的问题。',
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'根据您的问题，我建议您可以考虑以下几个方面：',
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'这个问题很常见，让我为您提供一些解决方案。',
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'我明白您的困惑，让我帮您分析一下。'
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];
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const randomResponse = responses[Math.floor(Math.random() * responses.length)];
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const aiMessage = {
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id: Date.now(),
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role: 'ai',
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type: 'text',
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content: ` $ {randomResponse}\n\n您的问题" $ {userMessage.content}"我已经收到，正在为您处理中...`,
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timestamp: Date.now(),
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actions: [
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{ type: 'like', count: 0 },
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{ type: 'dislike', count: 0 }
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]
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};
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this. $refs.chat.addMessage(aiMessage);
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this. $emit('ai-response', aiMessage);
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},
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onActionClick({ action, message }) {
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switch (action.type) {
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case 'like':
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uni.showToast({ title: '感谢您的反馈！', icon: 'success' });
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break;
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case 'dislike':
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uni.showToast({ title: '我们会改进服务', icon: 'none' });
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break;
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}
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},
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onHistoryLoaded(messages) {
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console.log('历史消息加载完成:', messages.length);
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},
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onFilePreview(message) {
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uni.showToast({ title: '打开文件: ' + message.fileName, icon: 'none' });
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},
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onAudioPlay(message) {
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console.log('音频播放:', message);
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},
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onAudioPause(message) {
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console.log('音频暂停:', message);
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},
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onVideoPlay(message) {
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console.log('视频播放:', message);
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},
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onVideoPause(message) {
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console.log('视频暂停:', message);
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},
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onLinkOpen(message) {
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uni.showModal({
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title: '打开链接',
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content: `确定要打开链接： $ {message.url} 吗？`,
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success: (res) => {
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if (res.confirm) {
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// #ifdef H5
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window.open(message.url, '_blank');
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// #endif
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// #ifdef APP-PLUS
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plus.runtime.openURL(message.url);
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// #endif
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}
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}
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});
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},
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onProductView(message) {
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uni.showToast({ title: '查看商品: ' + message.title, icon: 'none' });
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},
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onInputChange(value) {
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console.log('输入内容:', value);
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},
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// ✅ 新增：权限校验（核心修复）
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checkAccessPermission() {
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const servicerConfig = this. $store.state.servicerConfig;
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// 如果配置未加载，延迟重试（最多3次，防白屏）
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if (!servicerConfig) {
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console.warn('【AI客服】servicerConfig 未加载，200ms后重试...');
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setTimeout(() => {
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this.checkAccessPermission();
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}, 200);
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return false;
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}
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let currentType = 'none';
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// #ifdef MP-WEIXIN
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currentType = servicerConfig?.weapp?.type || 'none';
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// #endif
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// #ifdef H5
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currentType = servicerConfig?.h5?.type || 'none';
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// #endif
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if (currentType !== 'aikefu') {
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uni.showToast({ title: '当前客服类型不支持此页面', icon: 'none' });
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setTimeout(() => {
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const pages = getCurrentPages();
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if (pages.length > 1) {
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uni.navigateBack();
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} else {
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// 回到首页（假设首页是 tab 页）
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uni.switchTab({ url: '/pages/index/index' });
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}
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}, 1500);
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return false;
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}
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return true;
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}
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}
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}
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</script>
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<style lang="scss">
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/* 引入图标字体 */
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@import url('/common/css/iconfont.css');
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/* 页面样式 */
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.container {
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display: flex;
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flex-direction: column;
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background-color: white; /* 白色 */
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overflow: hidden;
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position: fixed;
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top: 0;
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left: 0;
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right: 0;
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bottom: 0;
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}
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/* 自定义导航头部 */
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.custom-navbar {
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display: flex;
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align-items: center;
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||
justify-content: space-between;
|
||
padding: 20rpx 30rpx;
|
||
background-color: #c4e0ff; /* 浅蓝色 */
|
||
border-bottom: 2rpx solid #eeeeee;
|
||
|
||
.header-left {
|
||
flex: 0 0 auto;
|
||
display: flex;
|
||
align-items: center;
|
||
|
||
.back-btn {
|
||
width: 60rpx;
|
||
height: 60rpx;
|
||
border-radius: 50%;
|
||
background-color: #ffffff; /* 白色按钮 */
|
||
display: flex;
|
||
align-items: center;
|
||
justify-content: center;
|
||
|
||
.iconfont {
|
||
font-size: 32rpx;
|
||
color: #666;
|
||
}
|
||
}
|
||
|
||
.placeholder {
|
||
width: 120rpx;
|
||
height: 60rpx;
|
||
}
|
||
}
|
||
|
||
.header-center {
|
||
flex: 1;
|
||
display: flex;
|
||
align-items: center;
|
||
justify-content: center;
|
||
gap: 20rpx;
|
||
|
||
.header-title {
|
||
font-size: 36rpx;
|
||
font-weight: bold;
|
||
color: #333;
|
||
}
|
||
|
||
.header-subtitle {
|
||
font-size: 24rpx;
|
||
color: #999;
|
||
}
|
||
}
|
||
|
||
.header-right {
|
||
flex: 0 0 auto;
|
||
display: flex;
|
||
align-items: center;
|
||
|
||
.menu-btn {
|
||
width: 60rpx;
|
||
height: 60rpx;
|
||
border-radius: 50%;
|
||
background-color: #ffffff; /* 白色按钮 */
|
||
display: flex;
|
||
align-items: center;
|
||
justify-content: center;
|
||
|
||
.iconfont {
|
||
font-size: 32rpx;
|
||
color: #666;
|
||
}
|
||
}
|
||
|
||
.placeholder {
|
||
width: 120rpx;
|
||
height: 60rpx;
|
||
}
|
||
}
|
||
}
|
||
|
||
/* 聊天内容区域 */
|
||
.chat-content {
|
||
flex: 1;
|
||
display: flex;
|
||
flex-direction: column;
|
||
overflow: hidden;
|
||
}
|
||
|
||
/* 底部tabBar占位样式 */
|
||
.page-bottom {
|
||
width: 100%;
|
||
background-color: transparent;
|
||
}
|
||
</style> |