chore: 集成统一客服服务
This commit is contained in:
@@ -3,20 +3,14 @@
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<slot></slot>
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<!-- #ifdef MP-ALIPAY -->
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<view class="contact-button" @click="contactServicer">
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<contact-button :tnt-inst-id="config.instid" :scene="config.scene" size="1000rpx" v-if="config.type == 'aliapp'"/>
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<contact-button :tnt-inst-id="config.instid" :scene="config.scene" size="1000rpx"
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v-if="config.type == 'aliapp'" />
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</view>
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<!-- #endif -->
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<!-- #ifndef MP-ALIPAY -->
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<button
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type="default"
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hover-class="none"
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:open-type="openType"
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class="contact-button"
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@click="contactServicer"
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:send-message-title="sendMessageTitle"
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:send-message-path="sendMessagePath"
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:send-message-img="sendMessageImg"
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:show-message-card="true"></button>
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<button type="default" hover-class="none" :open-type="openType" class="contact-button" @click="contactServicer"
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:send-message-title="sendMessageTitle" :send-message-path="sendMessagePath"
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:send-message-img="sendMessageImg" :show-message-card="true"></button>
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<!-- #endif -->
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<uni-popup ref="servicePopup" type="center">
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<view class="service-popup-wrap">
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@@ -24,7 +18,8 @@
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<text>联系客服</text>
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<text class="iconfont icon-close"></text>
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</view>
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<view class="body-wrap">{{ siteInfo.site_tel ? '请联系客服，客服电话是' + siteInfo.site_tel : '抱歉，商家暂无客服，请线下联系' }}</view>
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<view class="body-wrap">{{ siteInfo.site_tel ? '请联系客服，客服电话是' + siteInfo.site_tel : '抱歉，商家暂无客服，请线下联系' }}
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</view>
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</view>
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</uni-popup>
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</view>
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@@ -32,186 +27,98 @@
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<!-- 客服组件 -->
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<script>
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export default {
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name: 'ns-contact',
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props: {
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niushop: {
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type: Object,
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default: function() {
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return {};
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}
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},
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sendMessageTitle: {
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type: String,
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default: ''
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},
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sendMessagePath: {
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type: String,
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default: ''
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},
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sendMessageImg: {
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type: String,
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default: ''
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import { createCustomerService } from '@/common/js/customer-service.js';
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export default {
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name: 'ns-contact',
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props: {
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niushop: {
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type: Object,
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default: function () {
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return {};
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}
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},
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data() {
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return {
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config: null,
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openType: ''
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};
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sendMessageTitle: {
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type: String,
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default: ''
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},
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created() {
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if (this.servicerConfig) {
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// #ifdef H5
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this.config = this.servicerConfig.h5;
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// #endif
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// #ifdef MP-WEIXIN
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this.config = this.servicerConfig.weapp;
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if (this.config.type == 'weapp') this.openType = 'contact';
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// #endif
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// #ifdef MP-ALIPAY
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this.config = this.servicerConfig.aliapp;
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if (this.config.type == 'aliapp') this.openType = 'contact';
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// #endif
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}
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sendMessagePath: {
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type: String,
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default: ''
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},
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methods: {
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/**
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* 联系客服
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*/
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contactServicer() {
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if (this.config.type == 'none') {
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this.$refs.servicePopup.open();
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}
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if (this.openType == 'contact') return;
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switch (this.config.type) {
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case 'wxwork':
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this.openWxWorkServiceChat();
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break;
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case 'third':
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location.href = this.config.third_url;
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break;
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case 'niushop':
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this.$util.redirectTo('/pages_tool/chat/room', this.niushop);
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break;
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default:
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this.makePhoneCall();
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}
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},
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/**
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* 打开企业微信客服
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* @param {boolean} useOpenCustomerServiceChat 是否使用原有客服方式
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*/
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openWxWorkServiceChat(useOpenCustomerServiceChat = false) {
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// #ifdef MP-WEIXIN
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if (this.wxworkConfig?.enable && this.wxworkConfig?.contact_url && !useOpenCustomerServiceChat) {
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// 直接使用活码链接跳转
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wx.navigateToMiniProgram({
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appId: 'wxeb490c6f9b154ef9', // 是企业微信官方小程序的AppID（固定值, 由腾讯企业微信团队维护, 不需要修改，用于展示"添加企业微信联系人"的官方页面）
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path: `pages/contacts/externalContactDetail?url=${encodeURIComponent(this.wxworkConfig.contact_url)}`,
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success: () => {
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console.log('跳转企业微信成功');
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},
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fail: (err) => {
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console.error('跳转企业微信失败:', err);
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// 降级处理：使用原有客服方式
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this.fallbackToOriginalService();
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}
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});
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} else {
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// 使用原有的客服会话方式
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wx.openCustomerServiceChat({
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extInfo: { url: this.config.wxwork_url },
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corpId: this.config.corpid,
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showMessageCard: true,
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sendMessageTitle: this.sendMessageTitle,
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sendMessagePath: this.sendMessagePath,
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sendMessageImg: this.sendMessageImg
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});
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}
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// #endif
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// #ifdef H5
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if (this.wxworkConfig?.enable && this.wxworkConfig?.contact_url) {
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// H5环境直接跳转活码链接
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window.location.href = this.wxworkConfig.contact_url;
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} else {
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location.href = this.config.wxwork_url;
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}
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// #endif
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},
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/**
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* 降级处理：使用原有客服方式
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*/
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fallbackToOriginalService() {
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uni.showModal({
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title: '提示',
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content: '无法直接添加企业微信客服，是否使用其他方式联系客服？',
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success: (res) => {
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if (res.confirm) {
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console.log('降级处理：使用原有客服方式');
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this.openWxWorkServiceChat(true);
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}
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}
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});
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},
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/**
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* 店铺联系方式
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*/
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makePhoneCall() {
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this.$api.sendRequest({
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url: '/api/site/shopcontact',
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success: res => {
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if (res.code == 0 && res.data.mobile) uni.makePhoneCall({
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phoneNumber: res.data
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.mobile
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});
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}
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});
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}
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sendMessageImg: {
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type: String,
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default: ''
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}
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};
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},
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data() {
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return {
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customerService: null,
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buttonConfig: null
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};
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},
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created() {
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// 初始化客服服务
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this.customerService = createCustomerService(this);
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this.buttonConfig = this.customerService.getButtonConfig();
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},
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methods: {
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/**
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* 联系客服
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*/
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contactServicer() {
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// 如果是微信/支付宝小程序客服，由系统自动处理
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if (this.buttonConfig.openType === 'contact') {
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return;
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}
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// 使用统一客服处理
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this.customerService.handleCustomerClick({
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niushop: this.niushop,
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sendMessageTitle: this.sendMessageTitle,
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sendMessagePath: this.sendMessagePath,
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sendMessageImg: this.sendMessageImg
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});
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}
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}
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};
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</script>
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<style lang="scss">
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.contact-wrap {
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.contact-wrap {
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width: 100%;
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height: 100%;
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position: relative;
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.contact-button {
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width: 100%;
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height: 100%;
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position: relative;
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position: absolute;
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left: 0;
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top: 0;
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z-index: 5;
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padding: 0;
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margin: 0;
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opacity: 0;
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overflow: hidden;
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}
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}
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.contact-button {
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width: 100%;
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height: 100%;
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position: absolute;
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left: 0;
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top: 0;
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z-index: 5;
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padding: 0;
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margin: 0;
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opacity: 0;
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overflow: hidden;
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}
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.service-popup-wrap {
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width: 600rpx;
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.head-wrap {
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display: flex;
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justify-content: space-between;
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align-items: center;
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padding: 0 30rpx;
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height: 90rpx;
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}
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.service-popup-wrap {
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width: 600rpx;
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.head-wrap {
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display: flex;
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justify-content: space-between;
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align-items: center;
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padding: 0 30rpx;
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height: 90rpx;
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}
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.body-wrap {
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text-align: center;
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padding: 30rpx;
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height: 100rpx;
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}
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.body-wrap {
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text-align: center;
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padding: 30rpx;
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height: 100rpx;
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}
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}
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</style>
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