398 lines
12 KiB
Vue
398 lines
12 KiB
Vue
<template>
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<view v-if="pageCount == 1 || need" class="fixed-box"
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:style="[customContainerStyle, {
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height: containerHeight,
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backgroundImage: bgUrl ? `url( $ {bgUrl})` : '',
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backgroundSize: 'cover'
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}]">
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<!-- ✅ 统一客服入口（根据后台配置自动适配 AI / 企业微信 / 第三方等） -->
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<!-- 微信官方客服需要使用 button open-type="contact" -->
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<button
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v-if="fixBtnShow && isWeappOfficialKefu"
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class="btn-item common-bg"
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open-type="contact"
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:style="{ backgroundImage: currentKefuImg ? `url( $ {currentKefuImg})` : '', backgroundSize: '100% 100%' }"
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>
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<text class="ai-icon" v-if="!currentKefuImg">🤖</text>
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</button>
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<!-- 其他类型客服使用普通 view -->
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<view
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v-else-if="fixBtnShow"
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class="btn-item common-bg"
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@click="handleUnifiedKefuClick"
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:style="{ backgroundImage: currentKefuImg ? `url( $ {currentKefuImg})` : '', backgroundSize: '100% 100%' }"
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>
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<text class="ai-icon" v-if="!currentKefuImg">🤖</text>
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</view>
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<!-- ✅ 新增：小程序系统客服按钮（当附加设置开启时显示） -->
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<button
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v-if="fixBtnShow && showWeappSystemKefu"
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class="btn-item common-bg"
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open-type="contact"
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:style="{ backgroundImage: currentKefuImg ? `url( $ {currentKefuImg})` : '', backgroundSize: '100% 100%' }"
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>
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<text class="ai-icon" v-if="!currentKefuImg">💬</text>
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</button>
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<!-- 中英文切换按钮 -->
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<view
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v-if="isLanguageSwitchEnabled && fixBtnShow"
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class="btn-item common-bg"
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@click="toggleLanguage"
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>
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<text>{{ currentLangDisplayName }}</text>
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</view>
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<!-- 电话按钮（始终显示） -->
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<view
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v-if="fixBtnShow"
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class="btn-item common-bg"
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@click="call()"
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:style="[{ backgroundImage: phoneimg ? `url( $ {phoneimg})` : '', backgroundSize: '100% 100%' }, customButtonStyle]"
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>
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<text class="iconfont icon-dianhua" v-if="!phoneimg"></text>
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</view>
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</view>
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</template>
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<script>
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import { createCustomerService } from '@/common/js/customer-service.js';
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export default {
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name: 'hover-nav',
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props: {
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need: { type: Boolean, default: false }
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},
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data() {
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return {
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pageCount: 0,
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fixBtnShow: true,
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shopInfo: null,
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currentLangIndex: 0,
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langIndexMap: {},
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kefuList: [
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{ id: 'weixin-official', name: '微信官方客服', isOfficial: true, type: 'weapp' },
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{ id: 'custom-kefu', name: '自定义在线客服', isOfficial: false, type: 'custom' },
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{ id: 'qyweixin-kefu', name: '企业微信客服', isOfficial: false, type: 'qyweixin' }
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],
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selectedKefu: null,
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};
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},
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computed: {
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bgUrl() {
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return this.shopInfo?.bgUrl || '';
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},
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aiAgentimg() {
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return this.shopInfo?.aiAgentimg || '';
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},
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kefuimg() {
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return this.shopInfo?.kefuimg || this. $util.getDefaultImage().kefu;
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},
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phoneimg() {
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return this.shopInfo?.phoneimg || this. $util.getDefaultImage().phone;
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},
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tel() {
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return this.shopInfo?.mobile || '';
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},
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isLanguageSwitchEnabled() {
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return !!this.shopInfo?.ischina;
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},
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currentLangDisplayName() {
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const lang = this.langIndexMap[this.currentLangIndex];
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return lang === 'zh-cn' ? 'EN' : 'CN';
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},
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customContainerStyle() {
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return this.shopInfo?.floatingButton?.container || {};
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},
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customButtonStyle() {
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return this.shopInfo?.floatingButton?.button || {};
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},
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unreadCount() {
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return this. $store.state.aiUnreadCount || 0;
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},
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// ✅ 新增：根据当前客服类型动态返回图标
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currentKefuImg() {
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if (!this.shopInfo) return '';
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const customerService = createCustomerService(this);
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const config = customerService.getPlatformConfig();
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if (config?.type === 'aikefu') {
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return this.aiAgentimg;
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} else if (config?.type === 'wxwork' || config?.type === 'qyweixin') {
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// 企业微信客服专用图标
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return this.aiAgentimg;
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}
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// 默认客服图标
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return this.kefuimg;
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},
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// ✅ 新增：判断是否为微信官方客服
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isWeappOfficialKefu() {
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if (!this.shopInfo) return false;
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const customerService = createCustomerService(this);
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const config = customerService.getPlatformConfig();
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return config?.type === 'weapp';
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},
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// ✅ 新增：判断是否需要同时显示小程序系统客服
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showWeappSystemKefu() {
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if (!this.shopInfo) return false;
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const customerService = createCustomerService(this);
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const config = customerService.getPlatformConfig();
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// 检查附加设置是否开启了同时显示小程序系统客服，且当前客服类型不是小程序系统客服
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return (config?.show_system_service === true || config?.show_system_service === '1') && config?.type !== 'weapp';
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},
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//根据显示的按钮数量动态计算容器高度
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containerHeight() {
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if (!this.fixBtnShow) return '320rpx';
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let buttonCount = 1;
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if (this.isLanguageSwitchEnabled) buttonCount++;
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if (this.showWeappSystemKefu) buttonCount++;
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buttonCount++;
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const totalRpx = 94 * buttonCount - 14;
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const pxValue = Math.round(totalRpx * 0.5);
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return ` $ {pxValue}px`;
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}
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},
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watch: {
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shopInfo: {
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handler(newVal) {
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// 可在此添加额外逻辑（如埋点、通知等），当前无需操作
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},
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immediate: true
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}
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},
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created() {
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this.initLanguage();
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this.pageCount = getCurrentPages().length;
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uni.getStorage({
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key: 'shopInfo',
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success: (e) => {
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console.log('【调试】当前 shopInfo:', e.data);
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this.shopInfo = e.data;
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},
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fail: () => {
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console.warn('未获取到 shopInfo，使用默认设置');
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}
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});
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},
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methods: {
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initLanguage() {
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this.langList = this. $langConfig.list();
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this.langIndexMap = {};
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for (let i = 0; i < this.langList.length; i++) {
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this.langIndexMap[i] = this.langList[i].value;
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}
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const savedLang = uni.getStorageSync('lang');
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if (savedLang) {
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for (let i = 0; i < this.langList.length; i++) {
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if (this.langList[i].value === savedLang) {
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this.currentLangIndex = i;
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break;
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}
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}
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} else {
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this.currentLangIndex = 0;
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}
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},
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call() {
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if (this.tel) {
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uni.makePhoneCall({ phoneNumber: this.tel + '' });
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} else {
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uni.showToast({ title: '暂无联系电话', icon: 'none' });
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}
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},
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toggleLanguage() {
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this.currentLangIndex = this.currentLangIndex === 0 ? 1 : 0;
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const targetLang = this.langIndexMap[this.currentLangIndex];
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this. $langConfig.change(targetLang);
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if (uni.getSystemInfoSync().platform === 'browser') {
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setTimeout(() => {
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window.location.reload();
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}, 100);
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}
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},
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// ✅ 核心方法：统一客服入口
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handleUnifiedKefuClick() {
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const customerService = createCustomerService(this);
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const validation = customerService.validateConfig();
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console.log('【客服配置验证】', validation);
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if (!validation.isValid) {
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console.error('客服配置无效:', validation.errors);
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uni.showToast({ title: '客服暂不可用', icon: 'none' });
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return;
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}
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if (validation.warnings.length > 0) {
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console.warn('客服配置警告:', validation.warnings);
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}
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const platformConfig = customerService.getPlatformConfig();
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console.log('【当前客服配置】', platformConfig);
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// 检查企业微信配置
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if (platformConfig.type === 'wxwork') {
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const wxworkConfig = customerService.getWxworkConfig();
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console.log('【企业微信配置】', wxworkConfig);
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// #ifdef MP-WEIXIN
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if (!wxworkConfig?.enable || !wxworkConfig?.contact_url) {
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console.warn('企业微信配置不完整，使用原生客服');
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uni.showToast({ title: '企业微信配置不完整', icon: 'none' });
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}
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// #endif
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// #ifdef H5
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if (!wxworkConfig?.contact_url && !platformConfig.wxwork_url) {
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console.error('企业微信链接未配置');
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uni.showToast({ title: '企业微信链接未配置', icon: 'none' });
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return;
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}
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// #endif
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}
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// 直接调用统一处理方法，由 CustomerService 内部根据配置路由
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try {
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customerService.handleCustomerClick({
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sendMessageTitle: '来自悬浮按钮的咨询',
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sendMessagePath: '/pages/index/index'
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});
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} catch (error) {
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console.error('客服处理失败:', error);
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uni.showToast({ title: '打开客服失败', icon: 'none' });
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}
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},
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// 以下方法保留用于 actionSheet（如仍需手动选择）
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openKefuSelectPopup() {
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const kefuNames = this.kefuList.map(item => item.name);
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uni.showActionSheet({
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itemList: kefuNames,
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success: (res) => {
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this.selectedKefu = this.kefuList[res.tapIndex];
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const cs = createCustomerService(this, this.selectedKefu);
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if (this.selectedKefu.isOfficial) {
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uni.openCustomerServiceConversation({
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sessionFrom: 'weapp',
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showMessageCard: true
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});
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} else if (this.selectedKefu.id === 'qyweixin-kefu') {
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// 处理企业微信客服
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if (uni.getSystemInfoSync().platform === 'wechat') {
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// 小程序端：跳转到企业微信客服
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uni.navigateTo({
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url: '/pages_tool/qyweixin-kefu/index'
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});
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} else {
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// H5端：跳转到企业微信链接
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const qyweixinUrl = this.shopInfo.qyweixinUrl; // 后端返回的企业微信链接
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if (qyweixinUrl) {
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window.location.href = qyweixinUrl;
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} else {
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uni.showToast({ title: '企业微信客服未配置', icon: 'none' });
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}
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}
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} else {
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cs.handleCustomerClick();
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}
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}
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});
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}
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}
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}
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</script>
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<style scoped>
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.fixed-box {
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position: fixed;
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right: 0rpx;
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bottom: 240rpx;
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/* #ifdef H5 */
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bottom: 320rpx;
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/* #endif */
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z-index: 10;
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border-radius: 120rpx;
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padding: 20rpx 0;
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display: flex;
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justify-content: center;
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flex-direction: column;
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width: 100rpx;
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box-sizing: border-box;
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transition: 0.3s;
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overflow: hidden;
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}
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.btn-item {
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width: 80rpx;
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height: 80rpx;
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background: #fff;
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border-radius: 50%;
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display: flex;
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align-items: center;
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justify-content: center;
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margin: 14rpx 0;
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box-shadow: 0 2rpx 8rpx rgba(0,0,0,0.1);
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}
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.btn-item text {
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font-size: 28rpx;
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}
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.iconfont,
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.icox {
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font-size: 36rpx;
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font-weight: bold;
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width: 100%;
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height: 100%;
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display: flex;
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justify-content: center;
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align-items: center;
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margin: 14rpx 0;
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background: #fff;
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border-radius: 50rpx;
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width: 80rpx;
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height: 80rpx;
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padding: 0;
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position: relative;
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}
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.iconfont text,
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.icox text {
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font-size: 36rpx;
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font-weight: bold;
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}
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.unread-badge {
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position: absolute;
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top: -5rpx;
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right: -5rpx;
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background-color: #ff4544;
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color: white;
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border-radius: 20rpx;
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min-width: 30rpx;
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height: 30rpx;
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font-size: 20rpx;
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line-height: 30rpx;
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text-align: center;
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padding: 0 8rpx;
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box-shadow: 0 2rpx 10rpx rgba(255, 69, 68, 0.3);
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}
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.ai-icon {
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font-size: 40rpx;
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width: 100%;
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height: 100%;
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display: flex;
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align-items: center;
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justify-content: center;
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}
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</style> |