311 lines
7.9 KiB
Vue
311 lines
7.9 KiB
Vue
<template>
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<view v-if="pageCount == 1 || need" class="fixed-box" :style="{ height: fixBtnShow ? (isH5 ? '180rpx' : '330rpx') : '120rpx' }">
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<!-- #ifdef MP-WEIXIN -->
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<!-- 微信小程序：根据配置自动选择官方客服/自定义客服 -->
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<button
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class="btn-item"
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v-if="fixBtnShow"
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hoverClass="none"
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:open-type="weappOfficialService ? 'contact' : ''"
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@click="weappOfficialService ? '' : handleWeappCustomerService"
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:style="{ backgroundImage: 'url(' + (kefuimg ? kefuimg : '') + ')', backgroundSize: '100% 100%' }"
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>
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<text class="icox icox-kefu" v-if="!kefuimg"></text>
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</button>
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<!-- #endif -->
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<!-- #ifdef H5 -->
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<!-- H5逻辑保持不变 -->
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<button
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class="btn-item"
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v-if="fixBtnShow"
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hoverClass="none"
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@click="handleCustomerService"
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:style="{ backgroundImage: 'url(' + (kefuimg ? kefuimg : '') + ')', backgroundSize: '100% 100%' }"
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>
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<text class="icox icox-kefu" v-if="!kefuimg"></text>
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<view v-if="unreadCount > 0 && isDifyService" class="unread-badge">
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<text class="badge-text">{{ unreadCount > 99 ? '99+' : unreadCount }}</text>
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</view>
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</button>
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<!-- #endif -->
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<!-- #ifndef H5 -->
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<view
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class="btn-item"
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v-if="fixBtnShow && isDifyService"
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@click="handleCustomerService"
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:style="{ backgroundImage: 'url(' + (aiAgentimg ? aiAgentimg : '') + ')', backgroundSize: '100% 100%' }"
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>
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<text class="ai-icon" v-if="!aiAgentimg">🤖</text>
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<view v-if="unreadCount > 0" class="unread-badge">
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<text class="badge-text">{{ unreadCount > 99 ? '99+' : unreadCount }}</text>
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</view>
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</view>
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<!-- #endif -->
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<view
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class="btn-item"
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v-if="fixBtnShow"
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@click="call()"
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:style="{ backgroundImage: 'url(' + (phoneimg ? phoneimg : '') + ')', backgroundSize: '100% 100%' }"
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>
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<text class="iconfont icon-dianhua" v-if="!phoneimg"></text>
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</view>
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</view>
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</template>
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<script>
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import { createCustomerService } from '@/common/js/customer-service.js';
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import { mapGetters, mapMutations } from 'vuex';
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export default {
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name: 'hover-nav',
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props: {
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need: {
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type: Boolean,
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default: false
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}
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},
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data() {
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return {
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pageCount: 0,
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fixBtnShow: true,
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tel: '',
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kefuimg: '',
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phoneimg: '',
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customerService: null,
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buttonConfig: null,
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isH5: false,
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platformConfig: null,
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latestConfig: null,
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weappOfficialService: false // 微信小程序是否使用官方客服
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};
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},
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created() {
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// 1. 判断平台类型
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// #ifdef H5
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this.isH5 = true;
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// #endif
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// #ifdef MP-WEIXIN
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this.isH5 = false;
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// #endif
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// 2. 初始化资源
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this.kefuimg = this.$util.getDefaultImage().kefu;
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this.phoneimg = this.$util.getDefaultImage().phone;
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this.pageCount = getCurrentPages().length;
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// 3. 获取店铺电话
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this.getShopTel();
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// 4. 首次加载获取最新配置
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this.getLatestConfig().then(config => {
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this.latestConfig = config;
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this.initCustomerService(config);
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// 微信小程序：判断是否使用官方客服
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this.initWeappServiceType();
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});
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},
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computed: {
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...mapGetters([
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'globalAIKefuConfig',
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'aiUnreadCount'
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]),
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isDifyService() {
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const serviceType = this.platformConfig?.type || '';
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return serviceType === 'aikefu';
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},
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aiAgentimg() {
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return this.globalAIKefuConfig?.icon || this.$util.getDefaultImage().aiAgent || '';
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},
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unreadCount() {
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return this.aiUnreadCount;
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}
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},
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methods: {
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...mapMutations([
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'setAiUnreadCount'
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]),
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/**
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* 获取最新配置（H5禁用缓存，小程序保留默认）
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*/
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async getLatestConfig() {
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return new Promise((resolve) => {
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// H5：强制请求最新配置；小程序：优先用vuex缓存
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if (this.isH5) {
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this.$api.sendRequest({
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url: '/api/site/getServicerConfig',
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header: {
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'Cache-Control': 'no-cache, no-store, must-revalidate',
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'Pragma': 'no-cache',
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'Expires': '0'
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},
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data: { t: new Date().getTime() },
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success: (res) => {
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const config = res.code === 0 ? res.data : this.$store.state.servicerConfig || {};
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this.$store.commit('UPDATE_SERVICER_CONFIG', config);
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resolve(config);
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},
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fail: () => resolve(this.$store.state.servicerConfig || {})
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});
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} else {
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// 小程序：直接用vuex缓存（后台修改后需重启开发者工具）
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resolve(this.$store.state.servicerConfig || {});
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}
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});
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},
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/**
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* 初始化客服服务
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*/
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initCustomerService(config = null) {
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this.customerService = createCustomerService(this, config || this.latestConfig);
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this.platformConfig = this.customerService.refreshConfig(config || this.latestConfig);
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this.buttonConfig = this.customerService.getButtonConfig();
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},
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/**
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* 微信小程序：初始化服务类型（官方/自定义）
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*/
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initWeappServiceType() {
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// #ifdef MP-WEIXIN
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// 从buttonConfig中获取官方客服标识
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this.weappOfficialService = this.buttonConfig?.openType === 'contact';
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// #endif
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},
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/**
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* 获取店铺电话
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*/
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getShopTel() {
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uni.getStorage({
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key: 'shopInfo',
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success: (e) => {
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if (e.data && e.data.mobile && /^1[3-9]\d{9}$/.test(e.data.mobile)) {
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this.tel = e.data.mobile;
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}
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}
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});
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},
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/**
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* 拨打电话
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*/
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call() {
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if (!this.tel || !/^1[3-9]\d{9}$/.test(this.tel)) {
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uni.showToast({ title: '暂无有效联系电话', icon: 'none' });
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return;
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}
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uni.makePhoneCall({
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phoneNumber: this.tel,
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fail: (err) => {
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if (err.errMsg !== 'makePhoneCall:fail cancel') {
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uni.showToast({ title: '拨号失败，请稍后重试', icon: 'none' });
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}
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}
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});
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},
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/**
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* H5客服点击逻辑（保持不变）
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*/
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async handleCustomerService() {
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if (this.isH5) {
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uni.showLoading({ title: '加载中...', mask: true });
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try {
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const newConfig = await this.getLatestConfig();
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this.latestConfig = newConfig;
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this.initCustomerService(newConfig);
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this.customerService.handleCustomerClick();
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} catch (e) {
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uni.showToast({ title: '操作失败', icon: 'none' });
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} finally {
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uni.hideLoading();
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}
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} else {
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// 小程序：直接调用客服逻辑
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this.customerService.handleCustomerClick();
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}
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},
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/**
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* 微信小程序自定义客服点击逻辑
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*/
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handleWeappCustomerService() {
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// #ifdef MP-WEIXIN
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this.customerService.handleCustomerClick();
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// #endif
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}
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}
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};
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</script>
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<style scoped>
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.fixed-box {
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position: fixed;
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right: 0;
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bottom: 200rpx;
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z-index: 10;
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border-radius: 120rpx;
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padding: 20rpx 0;
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display: flex;
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flex-direction: column;
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justify-content: center;
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align-items: center;
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width: 100rpx;
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box-sizing: border-box;
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}
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/* 核心修改：确保按钮背景是正圆 */
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.btn-item {
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display: flex;
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justify-content: center;
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align-items: center;
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width: 80rpx;
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height: 80rpx;
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margin: 14rpx 0;
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/* 强制正圆：使用远大于宽高的固定值，比50%更稳定 */
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border-radius: 100rpx;
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/* 确保背景色是白色（即使图片加载失败也能看到正圆） */
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background-color: #ffffff;
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/* 防止边框/内边距影响宽高比 */
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box-sizing: border-box;
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/* 移除默认边框（button标签可能有默认边框） */
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border: none;
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/* 清除默认内边距 */
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padding: 0;
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position: relative;
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transition: all 0.1s ease;
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/* 防止背景图片拉伸导致视觉上的非正圆 */
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background-position: center;
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background-repeat: no-repeat;
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}
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/* 清除button标签的默认点击样式（微信小程序/浏览器） */
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.btn-item::after {
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border: none !important;
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}
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.unread-badge {
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position: absolute;
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top: -5rpx;
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right: -5rpx;
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background: #ff4544;
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color: #fff;
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border-radius: 20rpx;
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min-width: 30rpx;
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height: 30rpx;
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line-height: 30rpx;
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text-align: center;
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font-size: 10rpx;
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padding: 0 8rpx;
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box-shadow: 0 2rpx 10rpx rgba(255, 73, 72, 0.3);
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z-index: 1;
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}
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/* 微信小程序字体适配 */
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/* #ifdef MP-WEIXIN */
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.unread-badge {
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font-size: 20rpx;
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}
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/* #endif */
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.ai-icon {
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font-size: 40rpx;
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}
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</style> |