50 Commits

Author SHA1 Message Date
8994294548 chore:删除了project.private.config.json 2025-12-22 11:30:11 +08:00
ccee9f4164 chore:运行正常的版本 2025-12-22 11:02:56 +08:00
ed5181b382 chore:电话按钮客服按钮背景白色圈改成正圆 2025-12-19 17:18:36 +08:00
95375d5476 chore:实现后台控制哪个客服,H5可以正常切换客服 2025-12-19 17:07:57 +08:00
b34003e2c0 chore:修改客服 2025-12-19 14:05:48 +08:00
3a455bd644 chore:合并成一个客服按钮 2025-12-19 11:59:52 +08:00
8103f4c897 chore:电话按钮可以点击了 2025-12-19 09:49:58 +08:00
0066a46037 chore:调整样式,删除多余的电话按钮 2025-12-19 08:46:14 +08:00
0b62de8c6b chore:正常运行 2025-12-18 18:31:10 +08:00
9097658782 chore:微信小程序假的流聊天 2025-12-18 15:20:00 +08:00
ca74d4f8e5 chore: 要明确集成微信及支付宝原生客服 2025-12-17 09:19:19 +08:00
d9c9599cb2 chore: 集成统一客服服务 2025-12-16 16:54:39 +08:00
142a97d65c revert: pages/contact/contact.vue 回退到最初状态 2025-12-16 15:52:18 +08:00
b945583857 chore: 优化公共端都支持打开企业微信客服的方法 2025-12-16 15:41:15 +08:00
88debacf8c chore: 使用全局的wxworkConfig配置作为参数 2025-12-16 14:41:45 +08:00
9d12b02463 chore: 将wxworkConfig放到全局配置中 2025-12-16 14:41:15 +08:00
ee6c777fb1 chore:进入客服页面不乱跳了 2025-12-16 14:07:59 +08:00
5503758854 chore:删除了气泡底下的时间 2025-12-16 11:35:55 +08:00
8d84306747 chore:往上翻历史记录,不在乱窜了 2025-12-16 11:32:40 +08:00
23e81114e9 chore: 后端init接口数据为wxwork_config 2025-12-16 10:54:57 +08:00
08583aa8aa chore: 企业微信客服组件完全独立 2025-12-15 15:04:45 +08:00
5e536afeae feat: 新增打开企业微信客服组件 2025-12-15 14:26:01 +08:00
c45f3e69da chore:解决了key问题 2025-12-13 16:33:22 +08:00
80428e625f chore:可以看到之前历史对话了,但是获取时会晃动不完整 2025-12-13 16:19:29 +08:00
a06ee95482 chore:可以看见历史记录了 2025-12-12 16:41:54 +08:00
b4aed459c5 chore:目前为止加了历史会话,正常运行没有出错 2025-12-12 16:23:00 +08:00
aa03abf651 chore:ai客服解析流式数据成功 2025-12-12 10:48:26 +08:00
af23505a74 chore:AI客服正常流式聊天 2025-12-11 17:35:34 +08:00
3898518ad0 chore: 可以连接到流式请求 2025-12-11 17:24:14 +08:00
f0d3d1986f chore:把 message替换成 query 2025-12-11 09:42:28 +08:00
2750d8012f chore(merge): 这个版本正常运行 2025-12-10 15:30:39 +08:00
89fbfcaca6 Merge branch 'feat-ai-agent' of http://git.aigc-quickapp.com/Uniapp/lucky_shop into feat-ai-agent 2025-12-10 15:25:35 +08:00
80c172ed77 合并
Squashed commit of the following:

commit 2416eab34f
Author: jinhhanhan <1683105490@qq.com>
Date:   Fri Dec 5 17:12:14 2025 +0800

    chore:加了dify

commit c4f2cea1a9
Author: jinhhanhan <1683105490@qq.com>
Date:   Fri Dec 5 16:47:53 2025 +0800

    chore:加了智能体

commit 227ab42e5a
Author: jinhhanhan <1683105490@qq.com>
Date:   Thu Dec 4 14:27:46 2025 +0800

    chore:挂上了智能客服
2025-12-10 15:21:32 +08:00
a0ddcd673d Squashed commit of the following:
commit 2416eab34f
Author: jinhhanhan <1683105490@qq.com>
Date:   Fri Dec 5 17:12:14 2025 +0800

    chore:加了dify

commit c4f2cea1a9
Author: jinhhanhan <1683105490@qq.com>
Date:   Fri Dec 5 16:47:53 2025 +0800

    chore:加了智能体

commit 227ab42e5a
Author: jinhhanhan <1683105490@qq.com>
Date:   Thu Dec 4 14:27:46 2025 +0800

    chore:挂上了智能客服
2025-12-10 14:52:52 +08:00
c50fab3d3a chore:没有太大关系的代码 2025-12-10 14:35:40 +08:00
578d914e9b chore:客服正常对话 2025-12-10 14:32:38 +08:00
1b194bf3e1 chore:健康检查中加了一个date空值 2025-12-10 14:22:00 +08:00
b685a91598 chore:加了文档中智能客服聊天功能,健康系统检测,流式聊天测试,创建会话接口 2025-12-10 11:37:29 +08:00
7da168e1b2 chore:让智能客服到AI气泡上方 2025-12-10 10:10:18 +08:00
179a9089b7 chore:加了用户自定义昵称 2025-12-10 09:23:04 +08:00
57a0bb9b5a chore:改了 2025-12-09 18:31:47 +08:00
4cfbfa7d8f chore:用户气泡可以随着字数改变而改变 2025-12-09 17:53:25 +08:00
eb189ae9f7 chore:加了用户自定义头像,背景颜色 2025-12-09 17:14:43 +08:00
d489f352db chore:增加了粉色机器人头像 2025-12-08 18:09:38 +08:00
7dbf455341 chore:ai智能客服可以正常对话 2025-12-08 17:16:10 +08:00
2416eab34f chore:加了dify 2025-12-05 17:12:14 +08:00
c4f2cea1a9 chore:加了智能体 2025-12-05 16:47:53 +08:00
227ab42e5a chore:挂上了智能客服 2025-12-04 14:27:46 +08:00
4cf19e417f chore:修改了 // 商户ID uniacid: 460
//api请求地址
    baseUrl: 'https://xcx30.5g-quickapp.com/',
    // baseUrl: 'http://localhost:8010/',

    // 图片域名
    imgDomain: 'https://xcx30.5g-quickapp.com/',
    //imgDomain: 'http://localhost:8010/',

    // H5端域名
    h5Domain: 'https://xcx30.5g-quickapp.com/',
    // h5Domain: 'http://localhost:8010/',
2025-12-01 08:42:50 +08:00
1854a85394 chore: update comments 2025-11-28 17:38:35 +08:00
23 changed files with 7703 additions and 4069 deletions

View File

@@ -98,6 +98,11 @@
if (uni.getStorageSync('servicerConfig')) { if (uni.getStorageSync('servicerConfig')) {
this.$store.commit('setServicerConfig', uni.getStorageSync('servicerConfig')); this.$store.commit('setServicerConfig', uni.getStorageSync('servicerConfig'));
} }
// 企业微信配置
if (uni.getStorageSync('wxworkConfig')) {
this.$store.commit('setWxworkConfig', uni.getStorageSync('wxworkConfig'));
}
// 版权信息 // 版权信息
if (uni.getStorageSync('copyright')) { if (uni.getStorageSync('copyright')) {

View File

@@ -1,356 +1,434 @@
import http from './http.js' import Config from './config.js'
import store from '@/store/index.js' import http from './http.js'
import store from '@/store/index.js'
export default {
/** let currentConversationId = null;
* 发送消息到Dify API const CONVERSATION_KEY = 'ai_conversation_id';
* @param {string} message 用户消息内容
* @param {Object} options 配置选项 // 初始化时从本地读取会话ID
* @returns {Promise} try {
*/ const saved = uni.getStorageSync(CONVERSATION_KEY);
async sendMessage(message, options = {}) { if (saved) {
try { currentConversationId = saved;
// 获取AI配置 }
const aiConfig = store.getters.globalAIAgentConfig } catch (e) {
console.warn('读取会话ID失败:', e);
// 构建Dify API请求参数 }
const params = {
url: '/api/ai/chat', // 后端代理接口 export default {
data: { /**
message: message, * 发送普通消息blocking 模式)
conversation_id: options.conversationId || this.generateConversationId(), */
user_id: store.state.memberInfo?.id || 'anonymous', async sendMessage(message, options = {}) {
stream: options.stream || false, // 是否流式响应 try {
// Dify API参数 const aiConfig = store.getters.globalAIKefuConfig;
inputs: {}, const params = {
query: message, url: '/api/kefu/chat',
response_mode: options.stream ? 'streaming' : 'blocking', data: {
user: store.state.memberInfo?.id || 'anonymous' user_id: store.state.memberInfo?.id || 'anonymous',
}, stream: false,
header: { inputs: {},
'Content-Type': 'application/json' query: message,
} response_mode: 'blocking', // 强制 blocking
} user: store.state.memberInfo?.id || 'anonymous',
conversation_id: this.getConversationId() || ''
// 如果有Dify配置添加API密钥 },
if (aiConfig?.difyApiKey) { header: {
params.header['Authorization'] = `Bearer ${aiConfig.difyApiKey}` 'Content-Type': 'application/json'
} }
};
if (aiConfig?.difyBaseUrl) {
params.header['X-Dify-Url'] = aiConfig.difyBaseUrl console.log('Sending blocking request to:', params.url);
} console.log('Request data:', params.data);
// 发送请求 const response = await http.sendRequest({
const response = await http.sendRequest({ ...params,
...params, async: false
async: false // 使用Promise方式 });
})
const result = this.handleResponse(response);
return this.handleResponse(response, options) if (result.conversationId) {
this.setConversationId(result.conversationId);
} catch (error) { }
console.error('Dify API请求失败:', error) return result;
throw new Error('AI服务暂时不可用请稍后重试') } catch (error) {
} console.error('Dify API请求失败:', error);
}, throw new Error('AI服务暂时不可用请稍后重试');
}
/** },
* 流式消息处理
* @param {string} message 用户消息 /**
* @param {Function} onChunk 流式数据回调 * 流式消息入口(自动适配平台)
* @param {Function} onComplete 完成回调 */
*/ async sendStreamMessage(message, onChunk, onComplete) {
async sendStreamMessage(message, onChunk, onComplete) { // #ifdef MP-WEIXIN
try { // 微信小程序:降级为普通请求 + 前端打字模拟
const aiConfig = store.getters.globalAIAgentConfig try {
const result = await this.sendMessage(message);
// 检查配置 const content = result.content || '';
if (!aiConfig?.difyBaseUrl || !aiConfig?.difyApiKey) { const conversationId = result.conversationId || '';
throw new Error('未配置Dify服务')
} // 保存会话ID确保连续对话
if (conversationId) {
// 创建WebSocket连接或使用Server-Sent Events this.setConversationId(conversationId);
if (aiConfig?.difyWsUrl) { }
return this.connectWebSocket(message, onChunk, onComplete)
} else { // 模拟打字效果
// 使用HTTP流式请求 let index = 0;
return this.sendHttpStream(message, onChunk, onComplete) const chunkSize = 2; // 每次显示2个字符
} return new Promise((resolve) => {
const timer = setInterval(() => {
} catch (error) { if (index < content.length) {
console.error('流式消息发送失败:', error) const chunk = content.substring(index, index + chunkSize);
throw error index += chunkSize;
} if (onChunk) onChunk(chunk);
}, } else {
clearInterval(timer);
/** if (onComplete) {
* WebSocket连接 onComplete({
*/ content: content,
connectWebSocket(message, onChunk, onComplete) { conversation_id: conversationId
return new Promise((resolve, reject) => { });
const aiConfig = store.getters.globalAIAgentConfig }
const wsUrl = aiConfig.difyWsUrl resolve({ content, conversation_id: conversationId });
}
if (!wsUrl) { }, 80); // 打字速度80ms/次
reject(new Error('未配置WebSocket地址')) });
return } catch (error) {
} console.error('小程序流式消息降级失败:', error);
if (onComplete) {
// #ifdef H5 onComplete({ error: error.message || '发送失败' });
const ws = new WebSocket(wsUrl) }
throw error;
ws.onopen = () => { }
// 发送消息 // #endif
ws.send(JSON.stringify({
message: message, // #ifdef H5
user_id: store.state.memberInfo?.id || 'anonymous', // H5使用真实流式EventSource / Fetch
conversation_id: this.generateConversationId() return this.sendHttpStream(message, onChunk, onComplete);
})) // #endif
} },
ws.onmessage = (event) => { /**
try { * HTTP 流式请求(仅 H5 使用)
const data = JSON.parse(event.data) */
if (data.type === 'chunk' && onChunk) { async sendHttpStream(message, onChunk, onComplete) {
onChunk(data.content) // #ifdef H5
} else if (data.type === 'complete' && onComplete) { try {
onComplete(data.content) const url = Config.baseUrl + `/api/kefu/chat`;
ws.close() const response = await fetch(url, {
resolve(data.content) method: 'POST',
} headers: {
} catch (e) { 'Content-Type': 'application/json',
console.error('WebSocket消息解析失败:', e) 'Accept': 'text/event-stream',
} },
} body: JSON.stringify({
uniacid: store.state.uniacid || '1',
ws.onerror = (error) => { inputs: {},
console.error('WebSocket连接错误:', error) query: message,
reject(error) response_mode: 'streaming',
} user_id: store.state.memberInfo?.id || 'anonymous',
conversation_id: this.getConversationId() || ''
ws.onclose = () => { })
console.log('WebSocket连接关闭') });
}
// #endif if (!response.ok) {
throw new Error(`HTTP ${response.status}`);
// #ifdef MP-WEIXIN || APP-PLUS }
// 小程序和APP使用uni.connectSocket if (!response.body) {
uni.connectSocket({ throw new Error('响应体不可用');
url: wsUrl, }
success: () => {
uni.onSocketOpen(() => { const reader = response.body.getReader();
uni.sendSocketMessage({ const decoder = new TextDecoder('utf-8');
data: JSON.stringify({ let buffer = '';
message: message, let content = '';
user_id: store.state.memberInfo?.id || 'anonymous', let conversationId = '';
conversation_id: this.generateConversationId()
}) function processBuffer(buf, callback) {
}) const lines = buf.split('\n');
}) buf = lines.pop() || '';
for (const line of lines) {
uni.onSocketMessage((res) => { const trimmed = line.trim();
try { if (trimmed.startsWith('data:')) {
const data = JSON.parse(res.data) const jsonStr = trimmed.slice(5).trim();
if (data.type === 'chunk' && onChunk) { if (jsonStr) {
onChunk(data.content) try {
} else if (data.type === 'complete' && onComplete) { const data = JSON.parse(jsonStr);
onComplete(data.content) if (data.event === 'message') {
uni.closeSocket() const text = data.answer || data.text || '';
resolve(data.content) content += text;
} callback(text);
} catch (e) { }
console.error('WebSocket消息解析失败:', e) if (data.conversation_id) {
} conversationId = data.conversation_id;
}) }
if (data.event === 'message_end') {
uni.onSocketError((error) => { // 可选:提前完成
console.error('WebSocket连接错误:', error) }
reject(error) } catch (e) {
}) console.warn('解析流数据失败:', e);
}, }
fail: (error) => { }
reject(error) }
} }
}) return buf;
// #endif }
})
}, while (true) {
const { done, value } = await reader.read();
/** if (done) break;
* HTTP流式请求 buffer += decoder.decode(value, { stream: true });
*/ buffer = processBuffer(buffer, (chunk) => {
async sendHttpStream(message, onChunk, onComplete) { if (onChunk) onChunk(chunk);
const aiConfig = store.getters.globalAIAgentConfig });
}
const params = {
url: '/api/ai/chat-stream', if (onComplete) {
data: { onComplete({
message: message, content,
conversation_id: this.generateConversationId(), conversation_id: conversationId
user_id: store.state.memberInfo?.id || 'anonymous', });
stream: true }
}, return { content, conversation_id: conversationId };
header: { } catch (error) {
'Content-Type': 'application/json' console.error('H5 流式请求失败:', error);
} throw error;
} }
// #endif
if (aiConfig?.difyApiKey) {
params.header['Authorization'] = `Bearer ${aiConfig.difyApiKey}` // #ifdef MP-WEIXIN
} // 理论上不会执行到这里,但防止 fallback
return this.sendStreamMessage(message, onChunk, onComplete);
// 使用fetch API进行流式请求H5环境 // #endif
// #ifdef H5 },
try {
const response = await fetch(`${aiConfig.difyBaseUrl}/chat-messages`, { /**
method: 'POST', * 处理API响应统一格式
headers: { */
'Content-Type': 'application/json', handleResponse(response) {
'Authorization': `Bearer ${aiConfig.difyApiKey}` if (response.code === 0 || response.success) {
}, return {
body: JSON.stringify({ success: true,
inputs: {}, content: response.data?.answer || response.data?.content || response.data?.reply || response.data,
query: message, conversationId: response.data?.conversation_id,
response_mode: 'streaming', messageId: response.data?.message_id
user: store.state.memberInfo?.id || 'anonymous' };
}) } else {
}) throw new Error(response.message || 'AI服务返回错误');
}
const reader = response.body.getReader() },
const decoder = new TextDecoder()
let content = '' /**
* 获取当前会话ID
while (true) { */
const { done, value } = await reader.read() getConversationId() {
if (done) break return currentConversationId;
},
const chunk = decoder.decode(value)
const lines = chunk.split('\n') /**
* 设置并持久化会话ID
for (const line of lines) { */
if (line.startsWith('data: ')) { setConversationId(id) {
try { if (id && id !== currentConversationId) {
const data = JSON.parse(line.slice(6)) currentConversationId = id;
if (data.event === 'text_message' && data.text) { try {
content += data.text uni.setStorageSync(CONVERSATION_KEY, id);
if (onChunk) onChunk(data.text) } catch (e) {
} console.error('保存会话ID失败:', e);
} catch (e) { }
// 忽略解析错误 }
} },
}
} /**
} * 清除会话ID
*/
if (onComplete) onComplete(content) clearConversationId() {
return content currentConversationId = null;
try {
} catch (error) { uni.removeStorageSync(CONVERSATION_KEY);
console.error('HTTP流式请求失败:', error) } catch (e) {
throw error console.error('清除会话ID失败:', e);
} }
// #endif },
// 非H5环境使用普通请求模拟流式效果 /**
// #ifndef H5 * 生成新会话(如需)
const response = await http.sendRequest({ */
...params, async generateConversationId() {
async: false const params = {
}) url: '/api/kefu/createConversation',
data: {
// 模拟流式效果 uniacid: store.state.uniacid,
if (response.success && response.data) { user_id: store.state.memberInfo?.id || 'anonymous',
const content = response.data member_id: store.state.memberInfo?.id || '',
const chunkSize = 3 },
let index = 0 header: {
'Content-Type': 'application/json'
const streamInterval = setInterval(() => { }
if (index < content.length) { };
const chunk = content.substring(index, index + chunkSize) const response = await http.sendRequest({
index += chunkSize ...params,
if (onChunk) onChunk(chunk) async: false
} else { });
clearInterval(streamInterval) return this.handleResponse(response);
if (onComplete) onComplete(content) },
}
}, 100) /**
} * 获取服务状态
// #endif */
}, async getServiceStatus() {
try {
/** const response = await http.sendRequest({
* 处理API响应 url: '/api/kefu/health',
*/ async: false,
handleResponse(response, options) { data: {}
if (response.code === 0 || response.success) { });
return { const available = [response?.data?.status, response?.data?.components?.ai_service_config?.status]
success: true, .filter(item => item === 'healthy').length > 0;
content: response.data?.answer || response.data?.content || response.data, return {
conversationId: response.data?.conversation_id, available,
messageId: response.data?.message_id reason: available ? '服务正常' : '服务异常'
} };
} else { } catch (error) {
throw new Error(response.message || 'AI服务返回错误') return {
} available: false,
}, reason: '服务检查失败'
};
/** }
* 生成会话ID },
*/
generateConversationId() { /**
return 'conv_' + Date.now() + '_' + Math.random().toString(36).substr(2, 9) * 清除会话历史(调用后端接口)
}, */
async clearConversation(conversationId) {
/** try {
* 获取AI服务状态 const response = await http.sendRequest({
*/ url: '/api/kefu/clear-conversation',
async getServiceStatus() { data: { conversation_id: conversationId },
try { async: false
const aiConfig = store.getters.globalAIAgentConfig });
return response.success;
if (!aiConfig?.difyBaseUrl || !aiConfig?.difyApiKey) { } catch (error) {
return { console.error('清除会话失败:', error);
available: false, return false;
reason: '未配置Dify服务' }
} },
}
/**
// 简单的健康检查 * 获取会话历史
const response = await http.sendRequest({ */
url: '/api/ai/health', async getConversationHistory(params = {}) {
async: false try {
}) if (!params.conversation_id) {
throw new Error('会话IDconversation_id是必填参数');
return { }
available: response.success, const requestData = {
reason: response.success ? '服务正常' : '服务异常' uniacid: params.uniacid || store.state.uniacid || '1',
} conversation_id: params.conversation_id,
user_id: params.user_id || store.state.memberInfo?.id || 'anonymous',
} catch (error) { limit: params.limit || 20,
return { offset: params.offset || 0,
available: false, member_id: params.member_id || store.state.memberInfo?.id || '',
reason: '服务检查失败' token: params.token || ''
} };
} const response = await http.sendRequest({
}, url: '/api/kefu/getHistory',
data: requestData,
/** header: {
* 清除会话历史 'Content-Type': 'application/json'
*/ },
async clearConversation(conversationId) { async: false
try { });
const response = await http.sendRequest({ if (response.code === 0 || response.success) {
url: '/api/ai/clear-conversation', return {
data: { conversation_id: conversationId }, success: true,
async: false data: response.data,
}) messages: response.data?.messages || [],
total: response.data?.total || 0,
return response.success page_info: response.data?.page_info || { limit: 20, offset: 0 }
};
} catch (error) { } else {
console.error('清除会话失败:', error) throw new Error(response.message || '获取会话历史失败');
return false }
} } catch (error) {
} console.error('获取会话历史失败:', error);
} throw new Error(error.message || '获取会话历史时发生错误,请稍后重试');
}
},
// ================================
// 以下方法仅用于 H5小程序无效
// ================================
/**
* [H5 Only] EventSource 流式聊天(备用)
*/
chatWithEventSource(message, conversationId = '', onMessage, onComplete, onError) {
// #ifdef H5
if (window.currentEventSource) {
window.currentEventSource.close();
}
const params = new URLSearchParams({
uniacid: store.state.uniacid || '1',
user_id: store.state.memberInfo?.id || '123456',
query: message,
conversation_id: conversationId || '',
stream: 'true'
});
const url = `${Config.baseUrl}/api/kefu/chat?${params.toString()}`;
try {
const eventSource = new EventSource(url);
window.currentEventSource = eventSource;
let aiMessage = '';
eventSource.onmessage = (event) => {
try {
const data = JSON.parse(event.data);
if (data.event === 'message') {
aiMessage += data.answer || '';
if (onMessage) onMessage(data.answer || '');
}
if (data.event === 'message_end') {
if (onComplete) onComplete({
conversation_id: data.conversation_id,
message: aiMessage
});
}
} catch (error) {
console.error('解析消息失败:', error);
}
};
eventSource.onerror = (error) => {
console.error('EventSource错误:', error);
if (onError) onError({ error: '连接失败' });
window.currentEventSource = null;
};
return eventSource;
} catch (error) {
console.error('创建EventSource失败:', error);
if (onError) onError({ error: error.message });
return null;
}
// #endif
// #ifdef MP-WEIXIN
console.warn('chatWithEventSource 不支持微信小程序');
return null;
// #endif
},
/**
* [H5 Only] Fetch 流式聊天(备用)
*/
async chatWithFetchStream(message, conversationId = '', onMessage, onComplete, onError) {
// #ifdef H5
// 实际逻辑已在 sendHttpStream 中实现,此处可复用或留空
return this.sendHttpStream(message, onMessage, (res) => {
onComplete?.({ message: res.content, conversation_id: res.conversation_id });
});
// #endif
// #ifdef MP-WEIXIN
console.warn('chatWithFetchStream 不支持微信小程序');
return null;
// #endif
}
};

View File

@@ -14,18 +14,18 @@ try {
// 调试版本,配置说明 // 调试版本,配置说明
const devCfg = { const devCfg = {
// 商户ID // 商户ID
uniacid: 926, //825 uniacid: 1, //825
//api请求地址 //api请求地址
baseUrl: 'https://xcx21.5g-quickapp.com/', baseUrl: 'https://dev.aigc-quickapp.com/',
// baseUrl: 'http://localhost:8010/', // baseUrl: 'http://localhost:8010/',
// 图片域名 // 图片域名
imgDomain: 'https://xcx21.5g-quickapp.com/', imgDomain: 'https://dev.aigc-quickapp.com/',
//imgDomain: 'http://localhost:8010/', //imgDomain: 'http://localhost:8010/',
// H5端域名 // H5端域名
h5Domain: 'https://xcx21.5g-quickapp.com/', h5Domain: 'https://dev.aigc-quickapp.com/',
// h5Domain: 'http://localhost:8010/', // h5Domain: 'http://localhost:8010/',
// // api请求地址 // // api请求地址

View File

@@ -0,0 +1,511 @@
/**
* 客服统一处理服务
* 整合各种客服方式,提供统一的调用接口
*/
export class CustomerService {
constructor(vueInstance, externalConfig = null) {
this.vm = vueInstance;
this.externalConfig = externalConfig; // 外部传入的最新配置(优先级最高)
this.latestPlatformConfig = null;
}
/**
* 强制刷新配置(支持传入外部配置)
* @param {Object} externalConfig 外部最新配置
*/
refreshConfig(externalConfig = null) {
this.externalConfig = externalConfig || this.externalConfig;
this.latestPlatformConfig = null;
return this.getPlatformConfig();
}
/**
* 获取平台配置
* @returns {Object} 平台对应的客服配置
*/
getPlatformConfig() {
if (this.latestPlatformConfig) {
return this.latestPlatformConfig;
}
// 优先级:外部传入的最新配置 > vuex配置 > 空对象
const servicerConfig = this.externalConfig || this.vm.$store.state.servicerConfig || {};
console.log(`【实时客服配置】`, servicerConfig);
let platformConfig = null;
// #ifdef H5
platformConfig = servicerConfig.h5 ? (typeof servicerConfig.h5 === 'object' ? servicerConfig.h5 : null) : null;
// #endif
// #ifdef MP-WEIXIN
platformConfig = servicerConfig.weapp ? (typeof servicerConfig.weapp === 'object' ? servicerConfig.weapp : null) : null;
// #endif
// #ifdef MP-ALIPAY
platformConfig = servicerConfig.aliapp ? (typeof servicerConfig.aliapp === 'object' ? servicerConfig.aliapp : null) : null;
// #endif
// #ifdef PC
platformConfig = servicerConfig.pc ? (typeof servicerConfig.pc === 'object' ? servicerConfig.pc : null) : null;
// #endif
// 处理空数组情况你的配置中pc/aliapp是空数组转为null
if (Array.isArray(platformConfig)) {
platformConfig = null;
}
this.latestPlatformConfig = platformConfig;
return platformConfig;
}
/**
* 获取企业微信配置
* @returns {Object} 企业微信配置
*/
getWxworkConfig() {
return this.vm.$store.state.wxworkConfig || {};
}
/**
* 检查客服配置是否可用
* @returns {boolean} 是否有可用配置
*/
isConfigAvailable() {
const config = this.getPlatformConfig();
return config && typeof config === 'object' && config.type;
}
/**
* 验证客服配置完整性
* @returns {Object} 验证结果
*/
validateConfig() {
const config = this.getPlatformConfig();
const wxworkConfig = this.getWxworkConfig();
const result = {
isValid: true,
errors: [],
warnings: []
};
if (!config) {
result.isValid = false;
result.errors.push('客服配置不存在');
return result;
}
if (config.type === 'aikefu') {
return result;
}
if (!config.type) {
result.isValid = false;
result.errors.push('客服类型未配置');
}
if (config.type === 'wxwork') {
if (!wxworkConfig) {
result.isValid = false;
result.errors.push('企业微信配置不存在');
} else {
if (!wxworkConfig.enable) {
result.warnings.push('企业微信功能未启用');
}
if (!wxworkConfig.contact_url) {
result.warnings.push('企业微信活码链接未配置,将使用原有客服方式');
}
}
}
return result;
}
/**
* 跳转到Dify客服页面
*/
openDifyService() {
try {
if (this.vm.setAiUnreadCount) {
this.vm.setAiUnreadCount(0);
}
// 强制跳转,忽略框架层的封装
uni.redirectTo({
url: '/pages_tool/ai-chat/index',
fail: (err) => {
// 兜底使用window.location跳转H5
// #ifdef H5
window.location.href = '/pages_tool/ai-chat/index';
// #endif
console.error('跳转Dify客服失败:', err);
uni.showToast({
title: '跳转客服失败',
icon: 'none'
});
}
});
} catch (e) {
console.error('跳转Dify客服异常:', e);
uni.showToast({
title: '跳转客服失败',
icon: 'none'
});
}
}
/**
* 处理客服点击事件
* @param {Object} options 选项参数
*/
handleCustomerClick(options = {}) {
const validation = this.validateConfig();
if (!validation.isValid) {
console.error('客服配置验证失败:', validation.errors);
this.showConfigErrorPopup(validation.errors);
return;
}
if (validation.warnings.length > 0) {
console.warn('客服配置警告:', validation.warnings);
}
const config = this.getPlatformConfig();
const { niushop = {}, sendMessageTitle = '', sendMessagePath = '', sendMessageImg = '' } = options;
if (config.type === 'none') {
this.showNoServicePopup();
return;
}
// 核心分支根据最新的type处理
switch (config.type) {
case 'aikefu':
this.openDifyService();
break;
case 'wxwork':
this.openWxworkService(false, config, options);
break;
case 'third':
this.openThirdService(config);
break;
case 'niushop':
this.openNiushopService(niushop);
break;
case 'weapp':
this.openWeappService(config, options);
break;
case 'aliapp':
this.openAliappService(config);
break;
default:
this.makePhoneCall();
}
}
/**
* 打开企业微信客服
* @param {boolean} useOriginalService 是否使用原有客服方式
* @param {Object} servicerConfig 客服配置
* @param {Object} options 选项参数
*/
openWxworkService(useOriginalService = false, servicerConfig = null, options = {}) {
const config = servicerConfig || this.getPlatformConfig();
const wxworkConfig = this.getWxworkConfig();
const { sendMessageTitle = '', sendMessagePath = '', sendMessageImg = '' } = options;
// #ifdef MP-WEIXIN
if (wxworkConfig?.enable && wxworkConfig?.contact_url && !useOriginalService) {
wx.navigateToMiniProgram({
appId: 'wxeb490c6f9b154ef9',
path: `pages/contacts/externalContactDetail?url=${encodeURIComponent(wxworkConfig.contact_url)}`,
success: () => console.log('跳转企业微信成功'),
fail: (err) => {
console.error('跳转企业微信失败:', err);
this.fallbackToOriginalService();
}
});
} else {
wx.openCustomerServiceChat({
extInfo: { url: config.wxwork_url },
corpId: config.corpid,
showMessageCard: true,
sendMessageTitle,
sendMessagePath,
sendMessageImg
});
}
// #endif
// #ifdef H5
if (wxworkConfig?.enable && wxworkConfig?.contact_url) {
window.location.href = wxworkConfig.contact_url;
} else if (config.wxwork_url) {
location.href = config.wxwork_url;
} else {
this.fallbackToPhoneCall();
}
// #endif
}
/**
* 打开第三方客服
* @param {Object} config 客服配置
*/
openThirdService(config) {
if (config.third_url) {
window.location.href = config.third_url;
} else {
this.fallbackToPhoneCall();
}
}
/**
* 打开牛商客服
* @param {Object} niushop 牛商参数
*/
openNiushopService(niushop) {
if (Object.keys(niushop).length > 0) {
this.vm.$util.redirectTo('/pages_tool/chat/room', niushop);
} else {
this.makePhoneCall();
}
}
/**
* 打开微信小程序客服
* @param {Object} config 客服配置
* @param {Object} options 选项参数
*/
openWeappService(config, options = {}) {
if (!this.shouldUseCustomService(config)) {
console.log('使用官方微信小程序客服');
return;
}
console.log('使用自定义微信小程序客服');
this.handleCustomWeappService(config, options);
}
/**
* 处理自定义微信小程序客服
* @param {Object} config 客服配置
* @param {Object} options 选项参数
*/
handleCustomWeappService(config, options = {}) {
const { sendMessageTitle = '', sendMessagePath = '', sendMessageImg = '' } = options;
if (config.customServiceUrl) {
let url = config.customServiceUrl;
const params = [];
if (sendMessageTitle) params.push(`title=${encodeURIComponent(sendMessageTitle)}`);
if (sendMessagePath) params.push(`path=${encodeURIComponent(sendMessagePath)}`);
if (sendMessageImg) params.push(`img=${encodeURIComponent(sendMessageImg)}`);
if (params.length > 0) {
url += (url.includes('?') ? '&' : '?') + params.join('&');
}
uni.navigateTo({
url: url,
fail: (err) => {
console.error('跳转自定义客服页面失败:', err);
this.tryThirdPartyService(config, options);
}
});
return;
}
this.tryThirdPartyService(config, options);
}
/**
* 尝试使用第三方客服
* @param {Object} config 客服配置
* @param {Object} options 选项参数
*/
tryThirdPartyService(config, options = {}) {
if (config.thirdPartyServiceUrl) {
// #ifdef H5
window.open(config.thirdPartyServiceUrl, '_blank');
// #endif
// #ifdef MP-WEIXIN
if (config.thirdPartyMiniAppId) {
wx.navigateToMiniProgram({
appId: config.thirdPartyMiniAppId,
path: config.thirdPartyMiniAppPath || '',
fail: (err) => {
console.error('跳转第三方小程序失败:', err);
this.fallbackToPhoneCall();
}
});
} else {
uni.setClipboardData({
data: config.thirdPartyServiceUrl,
success: () => {
uni.showModal({
title: '客服链接已复制',
content: '客服链接已复制到剪贴板,请在浏览器中粘贴访问',
showCancel: false
});
}
});
}
// #endif
return;
}
this.fallbackToPhoneCall();
}
/**
* 降级到电话客服
*/
fallbackToPhoneCall() {
uni.showModal({
title: '联系客服',
content: '在线客服暂时不可用,是否拨打电话联系客服?',
success: (res) => {
if (res.confirm) {
this.makePhoneCall();
}
}
});
}
/**
* 打开支付宝小程序客服
* @param {Object} config 客服配置
*/
openAliappService(config) {
console.log('支付宝小程序客服', config);
switch (config.type) {
case 'aikefu':
this.openDifyService();
break;
case 'third':
this.openThirdService(config);
break;
default:
console.log('使用支付宝官方客服');
break;
}
}
/**
* 拨打电话
*/
makePhoneCall() {
this.vm.$api.sendRequest({
url: '/api/site/shopcontact',
success: res => {
if (res.code === 0 && res.data?.mobile) {
uni.makePhoneCall({
phoneNumber: res.data.mobile
});
} else {
uni.showToast({
title: '暂无客服电话',
icon: 'none'
});
}
},
fail: () => {
uni.showToast({
title: '获取客服电话失败',
icon: 'none'
});
}
});
}
/**
* 显示无客服弹窗
*/
showNoServicePopup() {
const siteInfo = this.vm.$store.state.siteInfo || {};
const message = siteInfo?.site_tel
? `请联系客服,客服电话是${siteInfo.site_tel}`
: '抱歉,商家暂无客服,请线下联系';
uni.showModal({
title: '联系客服',
content: message,
showCancel: false
});
}
/**
* 显示配置错误弹窗
* @param {Array} errors 错误列表
*/
showConfigErrorPopup(errors) {
const message = errors.join('\n');
uni.showModal({
title: '配置错误',
content: `客服配置有误:\n${message}`,
showCancel: false
});
}
/**
* 降级处理:使用原有客服方式
*/
fallbackToOriginalService() {
uni.showModal({
title: '提示',
content: '无法直接添加企业微信客服,是否使用其他方式联系客服?',
success: (res) => {
if (res.confirm) {
this.openWxworkService(true);
}
}
});
}
/**
* 获取客服按钮配置
* @returns {Object} 按钮配置
*/
getButtonConfig() {
const config = this.getPlatformConfig();
if (!config) return { openType: '' };
let openType = '';
// #ifdef MP-WEIXIN
if (config.type === 'weapp') {
openType = config.useOfficial !== false ? 'contact' : '';
}
// #endif
// #ifdef MP-ALIPAY
if (config.type === 'aliapp') openType = 'contact';
// #endif
return { ...config, openType };
}
/**
* 判断是否应该使用自定义客服处理
* @param {Object} config 客服配置
* @returns {boolean} 是否使用自定义客服
*/
shouldUseCustomService(config) {
// #ifdef MP-WEIXIN
if (config?.type === 'weapp') {
return config.useOfficial === false;
}
// #endif
return true;
}
}
/**
* 创建客服服务实例
* @param {Object} vueInstance Vue实例
* @param {Object} externalConfig 外部最新配置
* @returns {CustomerService} 客服服务实例
*/
export function createCustomerService(vueInstance, externalConfig = null) {
return new CustomerService(vueInstance, externalConfig);
}

View File

@@ -1,186 +1,190 @@
export default { export default {
data() { data() {
return { return {
// 页面样式,动态设置主色调 // 页面样式,动态设置主色调
themeColor: '' //''--base-color:#fa5d14;--base-help-color:#ff7e00;' themeColor: '' //''--base-color:#fa5d14;--base-help-color:#ff7e00;'
} }
}, },
onLoad() {}, onLoad() {},
onShow() { onShow() {
// 刷新多语言 // 刷新多语言
this.$langConfig.refresh(); this.$langConfig.refresh();
let time = setInterval(() => { let time = setInterval(() => {
let theme = this.themeStyle; let theme = this.themeStyle;
if (theme && theme.main_color) { if (theme && theme.main_color) {
this.themeColorSet(); this.themeColorSet();
clearInterval(time); clearInterval(time);
} }
}, 50); }, 50);
}, },
computed: { computed: {
themeStyle() { themeStyle() {
return this.$store.state.themeStyle; return this.$store.state.themeStyle;
}, },
// 插件是否存在 // 插件是否存在
addonIsExist() { addonIsExist() {
return this.$store.state.addonIsExist; return this.$store.state.addonIsExist;
}, },
tabBarList() { tabBarList() {
return this.$store.state.tabBarList; return this.$store.state.tabBarList;
}, },
siteInfo() { siteInfo() {
return this.$store.state.siteInfo; return this.$store.state.siteInfo;
}, },
memberInfo() { memberInfo() {
return this.$store.state.memberInfo; return this.$store.state.memberInfo;
}, },
storeToken() { storeToken() {
return this.$store.state.token; return this.$store.state.token;
}, },
bottomNavHidden() { bottomNavHidden() {
return this.$store.state.bottomNavHidden; return this.$store.state.bottomNavHidden;
}, },
globalStoreConfig() { globalStoreConfig() {
return this.$store.state.globalStoreConfig; return this.$store.state.globalStoreConfig;
}, },
globalStoreInfo() { globalStoreInfo() {
return this.$store.state.globalStoreInfo; return this.$store.state.globalStoreInfo;
}, },
// 定位信息 // 定位信息
location() { location() {
return this.$store.state.location; return this.$store.state.location;
}, },
// 定位信息(缓存) // 定位信息(缓存)
locationStorage() { locationStorage() {
let data = uni.getStorageSync('location'); let data = uni.getStorageSync('location');
if (data) { if (data) {
var date = new Date(); var date = new Date();
if (this.mapConfig.wap_valid_time > 0) { if (this.mapConfig.wap_valid_time > 0) {
data.is_expired = (date.getTime() / 1000) > data.valid_time; // 是否过期 data.is_expired = (date.getTime() / 1000) > data.valid_time; // 是否过期
} else { } else {
data.is_expired = false; data.is_expired = false;
} }
} }
return data; return data;
}, },
// 默认总店(定位失败后使用) // 默认总店(定位失败后使用)
defaultStoreInfo() { defaultStoreInfo() {
return this.$store.state.defaultStoreInfo; return this.$store.state.defaultStoreInfo;
}, },
// 组件刷新计数 // 组件刷新计数
componentRefresh() { componentRefresh() {
return this.$store.state.componentRefresh; return this.$store.state.componentRefresh;
}, },
// 客服配置 // 客服配置
servicerConfig() { servicerConfig() {
return this.$store.state.servicerConfig; return this.$store.state.servicerConfig;
}, },
diySeckillInterval() { // 企业微信配置
return this.$store.state.diySeckillInterval; wxworkConfig() {
}, return this.$store.state.wxworkConfig;
tabBarHeight() { },
return this.$store.state.tabBarHeight; diySeckillInterval() {
}, return this.$store.state.diySeckillInterval;
mapConfig() { },
return this.$store.state.mapConfig; tabBarHeight() {
}, return this.$store.state.tabBarHeight;
copyright() { },
let copyright = this.$store.state.copyright; mapConfig() {
// 判断是否授权 return this.$store.state.mapConfig;
if (copyright && !copyright.auth) { },
copyright.logo = ''; copyright() {
copyright.copyright_link = ''; let copyright = this.$store.state.copyright;
} // 判断是否授权
return copyright; if (copyright && !copyright.auth) {
}, copyright.logo = '';
cartList() { copyright.copyright_link = '';
return this.$store.state.cartList; }
}, return copyright;
cartIds() { },
return this.$store.state.cartIds; cartList() {
}, return this.$store.state.cartList;
cartNumber() { },
return this.$store.state.cartNumber; cartIds() {
}, return this.$store.state.cartIds;
cartMoney() { },
return this.$store.state.cartMoney; cartNumber() {
} return this.$store.state.cartNumber;
}, },
methods: { cartMoney() {
themeColorSet() { return this.$store.state.cartMoney;
let theme = this.themeStyle; }
this.themeColor = `--base-color:${theme.main_color};--base-help-color:${theme.aux_color};`; },
if (this.tabBarHeight != '56px') this.themeColor += `--tab-bar-height:${this.tabBarHeight};` methods: {
Object.keys(theme).forEach(key => { themeColorSet() {
let data = theme[key]; let theme = this.themeStyle;
if (typeof(data) == "object") { this.themeColor = `--base-color:${theme.main_color};--base-help-color:${theme.aux_color};`;
Object.keys(data).forEach(k => { if (this.tabBarHeight != '56px') this.themeColor += `--tab-bar-height:${this.tabBarHeight};`
this.themeColor += '--' + k.replace(/_/g, "-") + ':' + data[k] + ';'; Object.keys(theme).forEach(key => {
}); let data = theme[key];
} else if (typeof(key) == "string" && key) { if (typeof(data) == "object") {
this.themeColor += '--' + key.replace(/_/g, "-") + ':' + data + ';'; Object.keys(data).forEach(k => {
} this.themeColor += '--' + k.replace(/_/g, "-") + ':' + data[k] + ';';
}); });
for (let i = 9; i >= 5; i--) { } else if (typeof(key) == "string" && key) {
let color = this.$util.colourBlend(theme.main_color, '#ffffff', (i / 10)); this.themeColor += '--' + key.replace(/_/g, "-") + ':' + data + ';';
this.themeColor += `--base-color-light-${i}:${color};`; }
} });
}, for (let i = 9; i >= 5; i--) {
// 颜色变浅(>0、变深函数<0 let color = this.$util.colourBlend(theme.main_color, '#ffffff', (i / 10));
lightenDarkenColor(color, amount) { this.themeColor += `--base-color-light-${i}:${color};`;
}
var usePound = false; },
// 颜色变浅(>0、变深函数<0
if (color[0] == "#") { lightenDarkenColor(color, amount) {
color = color.slice(1);
usePound = true; var usePound = false;
}
if (color[0] == "#") {
var num = parseInt(color, 16); color = color.slice(1);
usePound = true;
var r = (num >> 16) + amount; }
if (r > 255) r = 255; var num = parseInt(color, 16);
else if (r < 0) r = 0;
var r = (num >> 16) + amount;
var b = ((num >> 8) & 0x00FF) + amount;
if (r > 255) r = 255;
if (b > 255) b = 255; else if (r < 0) r = 0;
else if (b < 0) b = 0;
var b = ((num >> 8) & 0x00FF) + amount;
var g = (num & 0x0000FF) + amount;
if (b > 255) b = 255;
if (g > 255) g = 255; else if (b < 0) b = 0;
else if (g < 0) g = 0;
var g = (num & 0x0000FF) + amount;
return (usePound ? "#" : "") + (g | (b << 8) | (r << 16)).toString(16);
if (g > 255) g = 255;
}, else if (g < 0) g = 0;
/**
* 切换门店 return (usePound ? "#" : "") + (g | (b << 8) | (r << 16)).toString(16);
* @param {Object} info 门店信息
* @param {Object} isJump 是否跳转到首页 },
*/ /**
changeStore(info, isJump) { * 切换门店
if (info) { * @param {Object} info 门店信息
this.$store.commit('setGlobalStoreInfo', info); * @param {Object} isJump 是否跳转到首页
} */
let route = this.$util.getCurrRoute(); changeStore(info, isJump) {
if (isJump && route != 'pages/index/index') { if (info) {
uni.setStorageSync('manual_change_store', true); // 手动切换门店 this.$store.commit('setGlobalStoreInfo', info);
this.$store.dispatch('getCartNumber'); //重新获取购物车数据 }
this.$util.redirectTo('/pages/index/index'); let route = this.$util.getCurrRoute();
} if (isJump && route != 'pages/index/index') {
} uni.setStorageSync('manual_change_store', true); // 手动切换门店
}, this.$store.dispatch('getCartNumber'); //重新获取购物车数据
filters: { this.$util.redirectTo('/pages/index/index');
/** }
* 金额格式化输出 }
* @param {Object} money },
*/ filters: {
moneyFormat(money) { /**
if (isNaN(parseFloat(money))) return money; * 金额格式化输出
return parseFloat(money).toFixed(2); * @param {Object} money
} */
} moneyFormat(money) {
if (isNaN(parseFloat(money))) return money;
return parseFloat(money).toFixed(2);
}
}
} }

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187
common/js/wxwork-jssdk.js Normal file
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@@ -0,0 +1,187 @@
/**
* 企业微信JS-SDK调用
*/
let WxWork = function () {
// 企业微信JS-SDK
this.wxwork = null;
/**
* 初始化企业微信JS-SDK
* @param {Object} params - 初始化参数
* @param {string} params.corpId - 企业ID
* @param {string} params.agentId - 应用ID
* @param {string} params.timestamp - 时间戳
* @param {string} params.nonceStr - 随机字符串
* @param {string} params.signature - 签名
* @param {Array} params.jsApiList - 需要使用的JS接口列表
*/
this.init = function (params) {
if (typeof wx !== 'undefined' && wx.config) {
// 小程序环境下的企业微信
this.wxwork = wx;
} else if (typeof WWOpenData !== 'undefined') {
// H5环境下的企业微信
this.wxwork = WWOpenData;
} else {
console.error('企业微信JS-SDK未加载');
return false;
}
this.wxwork.config({
beta: true, // 必须这么写否则wx.invoke调用形式的jsapi会有问题
debug: false, // 开启调试模式
corpId: params.corpId, // 必填,企业号的唯一标识
agentId: params.agentId, // 必填企业微信应用ID
timestamp: params.timestamp, // 必填,生成签名的时间戳
nonceStr: params.nonceStr, // 必填,生成签名的随机串
signature: params.signature, // 必填,签名
jsApiList: params.jsApiList || [
'openUserProfile',
'openEnterpriseChat',
'getContext',
'getCurExternalContact',
'openExistedChatWithMsg'
] // 必填需要使用的JS接口列表
});
return true;
};
/**
* 添加企业微信联系人
* @param {Object} params - 参数
* @param {string} params.userId - 用户ID
* @param {Function} success - 成功回调
* @param {Function} fail - 失败回调
*/
this.addContact = function (params, success, fail) {
if (!this.wxwork) {
console.error('企业微信JS-SDK未初始化');
if (fail) fail('企业微信JS-SDK未初始化');
return;
}
this.wxwork.ready(() => {
this.wxwork.invoke('openUserProfile', {
type: 'external', // 外部联系人
userId: params.userId // 用户ID
}, (res) => {
if (res.err_msg === 'openUserProfile:ok') {
if (success) success(res);
} else {
console.error('打开用户资料失败:', res);
if (fail) fail(res.err_msg);
}
});
});
};
/**
* 打开企业微信客服会话
* @param {Object} params - 参数
* @param {string} params.corpId - 企业ID
* @param {string} params.url - 客服URL
* @param {string} params.name - 会话名称
* @param {Function} success - 成功回调
* @param {Function} fail - 失败回调
*/
this.openCustomerService = function (params, success, fail) {
if (!this.wxwork) {
console.error('企业微信JS-SDK未初始化');
if (fail) fail('企业微信JS-SDK未初始化');
return;
}
this.wxwork.ready(() => {
// #ifdef MP-WEIXIN
if (typeof wx !== 'undefined' && wx.openCustomerServiceChat) {
// 微信小程序环境
wx.openCustomerServiceChat({
extInfo: {
url: params.url
},
corpId: params.corpId,
showMessageCard: true,
sendMessageTitle: params.sendMessageTitle || '',
sendMessagePath: params.sendMessagePath || '',
sendMessageImg: params.sendMessageImg || ''
});
if (success) success();
}
// #endif
// #ifdef H5
else if (typeof WWOpenData !== 'undefined') {
// H5环境
window.location.href = params.url;
if (success) success();
}
// #endif
else {
// 直接跳转链接
window.location.href = params.url;
if (success) success();
}
});
};
/**
* 生成企业微信活码链接
* @param {Object} params - 参数
* @param {string} params.configId - 活码配置ID
* @param {string} params.userId - 用户ID
* @returns {string} 活码链接
*/
this.generateContactUrl = function (params) {
// 企业微信活码链接格式
const baseUrl = 'https://work.weixin.qq.com/kfid';
if (params.configId) {
return `${baseUrl}/${params.configId}`;
}
return null;
};
/**
* 检查环境是否支持企业微信
* @returns {boolean} 是否支持
*/
this.isSupported = function () {
// #ifdef MP-WEIXIN
return typeof wx !== 'undefined' && wx.openCustomerServiceChat;
// #endif
// #ifdef H5
return typeof WWOpenData !== 'undefined' || /wxwork/i.test(navigator.userAgent);
// #endif
return false;
};
/**
* 获取当前环境信息
* @returns {Object} 环境信息
*/
this.getEnvironment = function () {
// #ifdef MP-WEIXIN
return {
platform: 'miniprogram',
isWxWork: false,
supportContact: typeof wx !== 'undefined' && wx.openCustomerServiceChat
};
// #endif
// #ifdef H5
const isWxWork = /wxwork/i.test(navigator.userAgent);
return {
platform: 'h5',
isWxWork: isWxWork,
supportContact: isWxWork || typeof WWOpenData !== 'undefined'
};
// #endif
return {
platform: 'unknown',
isWxWork: false,
supportContact: false
};
};
}
export {
WxWork
}

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@@ -35,7 +35,7 @@
</template> </template>
<script> <script>
// //
export default { export default {
name: 'diy-audio', name: 'diy-audio',
props: { props: {

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@@ -223,6 +223,7 @@
</template> </template>
<script> <script>
// 组件组
export default { export default {
components: {}, components: {},
props: { props: {

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@@ -181,6 +181,7 @@
</template> </template>
<script> <script>
// 秒杀
export default { export default {
name: 'diy-seckill', name: 'diy-seckill',
props: { props: {

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@@ -1,213 +1,279 @@
<template> <template>
<!-- 悬浮按钮 --> <view v-if="pageCount == 1 || need" class="fixed-box" :style="{ height: fixBtnShow ? (isH5 ? '180rpx' : '330rpx') : '120rpx' }">
<view v-if="pageCount == 1 || need" class="fixed-box" :style="{ height: fixBtnShow ? '330rpx' : '120rpx' }"> <!-- 统一的客服耳机按钮H5和小程序共用 -->
<!-- <view class="btn-item" v-if="fixBtnShow" @click="$util.redirectTo('/pages/index/index')"> --> <!-- #ifdef MP-WEIXIN -->
<button
<!-- AI智能助手 --> class="btn-item"
<view class="btn-item" v-if="fixBtnShow && enableAIChat" @click="openAIChat" :style="{backgroundImage:'url('+(aiAgentimg?aiAgentimg:'')+')',backgroundSize:'100% 100%'}"> v-if="fixBtnShow"
<text class="ai-icon" v-if="!aiAgentimg">🤖</text> hoverClass="none"
<!-- 未读消息小红点 --> :open-type="weappOfficialService ? 'contact' : ''"
<view v-if="unreadCount > 0" class="unread-badge"> @click="handleWeappCustomerClick"
<text class="badge-text">{{ unreadCount > 99 ? '99+' : unreadCount }}</text> :style="{ backgroundImage: 'url(' + (kefuimg ? kefuimg : '') + ')', backgroundSize: '100% 100%' }"
</view> >
</view> <text class="icox icox-kefu" v-if="!kefuimg"></text>
<view v-if="unreadCount > 0 && isDifyService" class="unread-badge">
<!-- #ifdef MP-WEIXIN --> <text class="badge-text">{{ unreadCount > 99 ? '99+' : unreadCount }}</text>
<button class="btn-item" v-if="fixBtnShow" hoverClass="none" openType="contact" sessionFrom="weapp" showMessageCard="true" :style="{backgroundImage:'url('+(kefuimg?kefuimg:'')+')',backgroundSize:'100% 100%'}"> </view>
<text class="icox icox-kefu" v-if="!kefuimg"></text> </button>
<!-- <view>首页</view> --> <!-- #endif -->
</button>
<!-- #endif --> <!-- #ifdef H5 -->
<button
<!-- 电话 --> class="btn-item"
<view class="btn-item" v-if="fixBtnShow" @click="call()" :style="{backgroundImage:'url('+(phoneimg?phoneimg:'')+')',backgroundSize:'100% 100%'}"> v-if="fixBtnShow"
<text class="iconfont icon-dianhua" v-if="!phoneimg"></text> hoverClass="none"
<!-- <view>我的</view> --> @click="handleCustomerService"
</view> :style="{ backgroundImage: 'url(' + (kefuimg ? kefuimg : '') + ')', backgroundSize: '100% 100%' }"
>
<!-- <view class="btn-item icon-xiala" v-if="fixBtnShow" @click="fixBtnShow ? (fixBtnShow = false) : (fixBtnShow = true)"> <text class="icox icox-kefu" v-if="!kefuimg"></text>
<text class="iconfont icon-unfold"></text> <view v-if="unreadCount > 0 && isDifyService" class="unread-badge">
</view> <text class="badge-text">{{ unreadCount > 99 ? '99+' : unreadCount }}</text>
<view class="btn-item switch" v-else :class="{ show: fixBtnShow }" </view>
@click="fixBtnShow ? (fixBtnShow = false) : (fixBtnShow = true)"> </button>
<view class="">快捷</view> <!-- #endif -->
<view>导航</view>
</view> --> <view
</view> class="btn-item"
</template> v-if="fixBtnShow"
@click="call()"
<script> :style="{ backgroundImage: 'url(' + (phoneimg ? phoneimg : '') + ')', backgroundSize: '100% 100%' }"
import { mapGetters, mapMutations } from 'vuex' >
<text class="iconfont icon-dianhua" v-if="!phoneimg"></text>
export default { </view>
name: 'hover-nav', </view>
props: { </template>
need: {
type: Boolean, <script>
default: false import { createCustomerService } from '@/common/js/customer-service.js';
}, import { mapGetters, mapMutations } from 'vuex';
},
data() { export default {
return { name: 'hover-nav',
pageCount: 0, props: {
fixBtnShow: true, need: {
tel:'', type: Boolean,
kefuimg:'', default: false
phoneimg:'' }
}; },
}, data() {
created() { return {
this.kefuimg = this.$util.getDefaultImage().kefu pageCount: 0,
this.phoneimg = this.$util.getDefaultImage().phone fixBtnShow: true,
this.pageCount = getCurrentPages().length; tel: '',
kefuimg: '',
phoneimg: '',
var that = this customerService: null,
uni.getStorage({ buttonConfig: null,
key:'shopInfo', isH5: false,
success(e){ platformConfig: null,
that.tel = e.data.mobile latestConfig: null,
} weappOfficialService: false // 微信小程序是否使用官方客服
}) };
},
}, created() {
computed: { // 1. 判断平台类型
...mapGetters([ // #ifdef H5
'globalAIAgentConfig', this.isH5 = true;
'aiUnreadCount' // #endif
]), // #ifdef MP-WEIXIN
aiAgentimg() { this.isH5 = false;
return this.globalAIAgentConfig?.icon || this.$util.getDefaultImage().aiAgent || '' // AI智能助手的头像 // #endif
},
unreadCount() { // 2. 初始化资源
return this.aiUnreadCount this.kefuimg = this.$util.getDefaultImage().kefu;
}, this.phoneimg = this.$util.getDefaultImage().phone;
enableAIChat() { this.pageCount = getCurrentPages().length;
return this.globalAIAgentConfig?.enable || true // 是否开启AI智能助手
}, // 3. 获取店铺电话
}, this.getShopTel();
methods: {
...mapMutations([ // 4. 首次加载获取最新配置(小程序强制请求最新配置,避免缓存)
'setAiUnreadCount' this.getLatestConfig(true).then(config => {
]), this.latestConfig = config;
this.initCustomerService(config);
//拨打电话 this.initWeappServiceType();
call(){ });
uni.makePhoneCall({ },
phoneNumber:this.tel+'' computed: {
}) ...mapGetters([
}, 'globalAIKefuConfig',
'aiUnreadCount'
// 打开AI聊天弹窗 ]),
openAIChat() { isDifyService() {
if (this.enableAIChat) { const serviceType = this.platformConfig?.type || '';
this.setAiUnreadCount(0); return serviceType === 'aikefu';
} },
aiAgentimg() {
this.$util.redirectTo('/pages_tool/ai-chat/index') return this.globalAIKefuConfig?.icon || this.$util.getDefaultImage().aiAgent || '';
} },
unreadCount() {
} return this.aiUnreadCount;
}; }
</script> },
methods: {
<style lang="scss"> ...mapMutations([
.container-box { 'setAiUnreadCount'
width: 100%; ]),
/**
.item-wrap { * 修复:微信小程序客服点击事件(直接触发客服逻辑)
border-radius: 10rpx; */
handleWeappCustomerClick() {
.image-box { if (!this.weappOfficialService) {
border-radius: 10rpx; // 直接调用客服处理逻辑
} this.handleCustomerService();
}
image { },
width: 100%; /**
height: auto; * 修复:获取最新配置(支持强制刷新,解决小程序缓存问题)
border-radius: 10rpx; */
will-change: transform; async getLatestConfig(forceRefresh = false) {
} return new Promise((resolve) => {
} // H5/小程序强制请求最新配置,避免缓存
} this.$api.sendRequest({
url: '/api/site/getServicerConfig',
//悬浮按钮 header: {
.fixed-box { 'Cache-Control': 'no-cache, no-store, must-revalidate',
position: fixed; 'Pragma': 'no-cache',
right: 0rpx; 'Expires': '0'
bottom: 200rpx; },
z-index: 10; data: { t: new Date().getTime() },
// background: #fff; success: (res) => {
// box-shadow: 2rpx 2rpx 22rpx rgba(0, 0, 0, 0.3); const config = res.code === 0 ? res.data : this.$store.state.servicerConfig || {};
border-radius: 120rpx; this.$store.commit('UPDATE_SERVICER_CONFIG', config);
padding: 20rpx 0; resolve(config);
display: flex; },
justify-content: center; fail: () => resolve(this.$store.state.servicerConfig || {})
flex-direction: column; });
width: 100rpx; });
box-sizing: border-box; },
transition: 0.3s; /**
overflow: hidden; * 初始化客服服务(确保实例正确创建)
*/
.btn-item { initCustomerService(config = null) {
display: flex; // 强制重新创建客服实例
justify-content: center; this.customerService = null;
text-align: center; this.customerService = createCustomerService(this, config || this.latestConfig);
flex-direction: column; this.platformConfig = this.customerService.refreshConfig(config || this.latestConfig);
line-height: 1; this.buttonConfig = this.customerService.getButtonConfig();
margin: 14rpx 0; },
transition: 0.1s; /**
background: #fff; * 微信小程序:初始化服务类型(修复判断逻辑)
border-radius: 50rpx; */
width: 80rpx; initWeappServiceType() {
height: 80rpx; // #ifdef MP-WEIXIN
padding: 0; this.weappOfficialService = this.buttonConfig?.openType === 'contact' && !this.isDifyService;
position: relative; // #endif
text { },
font-size: 36rpx; /**
font-weight: bold; * 获取店铺电话
} */
getShopTel() {
view { uni.getStorage({
font-size: 26rpx; key: 'shopInfo',
font-weight: bold; success: (e) => {
} if (e.data && e.data.mobile && /^1[3-9]\d{9}$/.test(e.data.mobile)) {
this.tel = e.data.mobile;
&.show { }
transform: rotate(180deg); }
} });
},
&.switch {} /**
* 拨打电话
&.icon-xiala { */
margin: 0; call() {
margin-top: 0.1rpx; if (!this.tel || !/^1[3-9]\d{9}$/.test(this.tel)) {
} uni.showToast({ title: '暂无有效联系电话', icon: 'none' });
return;
// 未读消息小红点 }
.unread-badge { uni.makePhoneCall({
position: absolute; phoneNumber: this.tel,
top: -5rpx; fail: (err) => {
right: -5rpx; if (err.errMsg !== 'makePhoneCall:fail cancel') {
background-color: #ff4544; uni.showToast({ title: '拨号失败,请稍后重试', icon: 'none' });
color: white; }
border-radius: 20rpx; }
min-width: 30rpx; });
height: 30rpx; },
font-size: 10rpx; /**
line-height: 30rpx; * 客服点击逻辑(修复:确保小程序端正确执行)
text-align: center; */
padding: 0 8rpx; async handleCustomerService() {
z-index: 1; uni.showLoading({ title: '加载中...', mask: true });
box-shadow: 0 2rpx 10rpx rgba(255, 69, 68, 0.3); try {
// 再次获取最新配置确保是dify模式
.badge-text { const newConfig = await this.getLatestConfig(true);
font-size: 8rpx; this.initCustomerService(newConfig);
// #ifdef MP-WEIXIN // 强制触发客服点击
font-size: 20rpx; if (this.customerService) {
// #endif this.customerService.handleCustomerClick();
} }
} } catch (e) {
} uni.showToast({ title: '操作失败', icon: 'none' });
} } finally {
uni.hideLoading();
}
}
}
};
</script>
<style scoped>
/* 样式保持不变 */
.fixed-box {
position: fixed;
right: 20rpx;
bottom: 200rpx;
z-index: 9999;
display: flex;
flex-direction: column;
align-items: center;
gap: 14rpx;
}
.btn-item {
width: 88rpx !important;
height: 88rpx !important;
border-radius: 50% !important;
background-color: #ffffff !important;
background-size: 60% 60% !important;
background-position: center !important;
background-repeat: no-repeat !important;
border: none !important;
padding: 0 !important;
margin: 0 !important;
display: flex !important;
justify-content: center !important;
align-items: center !important;
box-shadow: 0 2rpx 8rpx rgba(0,0,0,0.1);
}
.btn-item::after {
border: none !important;
}
.unread-badge {
position: absolute;
top: -5rpx;
right: -5rpx;
background: #ff4544;
color: #fff;
border-radius: 20rpx;
min-width: 30rpx;
height: 30rpx;
line-height: 30rpx;
text-align: center;
font-size: 10rpx;
padding: 0 8rpx;
box-shadow: 0 2rpx 10rpx rgba(255, 73, 72, 0.3);
z-index: 1;
}
/* #ifdef MP-WEIXIN */
.unread-badge {
font-size: 20rpx;
}
/* #endif */
.ai-icon {
font-size: 40rpx;
}
</style> </style>

View File

@@ -1,171 +1,170 @@
<template> <template>
<view class="contact-wrap"> <view class="contact-wrap">
<slot></slot> <slot></slot>
<!-- #ifdef MP-ALIPAY --> <!-- #ifdef MP-ALIPAY -->
<view class="contact-button" @click="contactServicer"> <view class="contact-button" @click="contactServicer">
<contact-button :tnt-inst-id="config.instid" :scene="config.scene" size="1000rpx" v-if="config.type == 'aliapp'"/> <contact-button :tnt-inst-id="config.instid" :scene="config.scene" size="1000rpx"
</view> v-if="config.type == 'aliapp'" />
<!-- #endif --> </view>
<!-- #ifndef MP-ALIPAY --> <!-- #endif -->
<button
type="default" <!-- #ifdef MP-WEIXIN -->
hover-class="none" <!-- 微信小程序官方客服按钮 -->
:open-type="openType" <button v-if="useOfficialService" type="default" hover-class="none" open-type="contact"
class="contact-button" class="contact-button" sessionFrom="weapp" showMessageCard="true"
@click="contactServicer" :send-message-title="sendMessageTitle" :send-message-path="sendMessagePath"
:send-message-title="sendMessageTitle" :send-message-img="sendMessageImg"></button>
:send-message-path="sendMessagePath"
:send-message-img="sendMessageImg" <!-- 微信小程序自定义客服按钮 -->
:show-message-card="true"></button> <button v-else type="default" hover-class="none" class="contact-button" @click="contactServicer"></button>
<!-- #endif --> <!-- #endif -->
<uni-popup ref="servicePopup" type="center">
<view class="service-popup-wrap"> <!-- #ifndef MP-WEIXIN && MP-ALIPAY -->
<view class="head-wrap" @click="$refs.servicePopup.close()"> <!-- 其他平台保持原逻辑 -->
<text>联系客服</text> <button type="default" hover-class="none" :open-type="openType" class="contact-button" @click="contactServicer"
<text class="iconfont icon-close"></text> :send-message-title="sendMessageTitle" :send-message-path="sendMessagePath"
</view> :send-message-img="sendMessageImg" :show-message-card="true"></button>
<view class="body-wrap">{{ siteInfo.site_tel ? '请联系客服,客服电话是' + siteInfo.site_tel : '抱歉,商家暂无客服,请线下联系' }}</view> <!-- #endif -->
</view>
</uni-popup> <uni-popup ref="servicePopup" type="center">
</view> <view class="service-popup-wrap">
</template> <view class="head-wrap" @click="$refs.servicePopup.close()">
<text>联系客服</text>
<!-- 客服组件 --> <text class="iconfont icon-close"></text>
<script> </view>
export default { <view class="body-wrap">{{ siteInfo.site_tel ? '请联系客服,客服电话是' + siteInfo.site_tel : '抱歉,商家暂无客服,请线下联系' }}
name: 'ns-contact', </view>
props: { </view>
niushop: { </uni-popup>
type: Object, </view>
default: function() { </template>
return {};
} <!-- 客服组件 -->
}, <script>
sendMessageTitle: { import { createCustomerService } from '@/common/js/customer-service.js';
type: String,
default: '' export default {
}, name: 'ns-contact',
sendMessagePath: { props: {
type: String, niushop: {
default: '' type: Object,
}, default: function () {
sendMessageImg: { return {};
type: String, }
default: '' },
} sendMessageTitle: {
}, type: String,
data() { default: ''
return { },
config: null, sendMessagePath: {
openType: '' type: String,
}; default: ''
}, },
created() { sendMessageImg: {
if (this.servicerConfig) { type: String,
// #ifdef H5 default: ''
this.config = this.servicerConfig.h5; }
// #endif },
data() {
// #ifdef MP-WEIXIN return {
this.config = this.servicerConfig.weapp; customerService: null,
if (this.config.type == 'weapp') this.openType = 'contact'; buttonConfig: null
// #endif };
},
// #ifdef MP-ALIPAY computed: {
this.config = this.servicerConfig.aliapp; /**
if (this.config.type == 'aliapp') this.openType = 'contact'; * 是否使用官方客服
// #endif */
} useOfficialService() {
}, if (!this.buttonConfig) return true;
methods: {
/** // #ifdef MP-WEIXIN
* 联系客服 // 如果是微信小程序,检查配置
*/ if (this.buttonConfig.type === 'weapp') {
contactServicer() { // 默认使用官方客服除非明确设置为false
if (this.config.type == 'none') { return this.buttonConfig.useOfficial !== false;
this.$refs.servicePopup.open(); }
} // #endif
if (this.openType == 'contact') return;
return false;
switch (this.config.type) { },
case 'wxwork':
// #ifdef H5 /**
location.href = this.config.wxwork_url; * 客服配置
// #endif */
// #ifdef MP-WEIXIN config() {
wx.openCustomerServiceChat({ return this.customerService?.getPlatformConfig() || {};
extInfo: { url: this.config.wxwork_url }, },
corpId: this.config.corpid,
showMessageCard: true, /**
sendMessageTitle: this.sendMessageTitle, * 打开类型
sendMessagePath: this.sendMessagePath, */
sendMessageImg: this.sendMessageImg openType() {
}); return this.buttonConfig?.openType || '';
// #endif }
break; },
case 'third': created() {
location.href = this.config.third_url; // 初始化客服服务
break; this.customerService = createCustomerService(this);
case 'niushop': this.buttonConfig = this.customerService.getButtonConfig();
this.$util.redirectTo('/pages_tool/chat/room', this.niushop); },
break; methods: {
default: /**
this.makePhoneCall(); * 联系客服
} */
}, contactServicer() {
/** // 如果是微信/支付宝小程序客服,由系统自动处理
* 店铺联系方式 if (this.buttonConfig.openType === 'contact') {
*/ return;
makePhoneCall() { }
this.$api.sendRequest({
url: '/api/site/shopcontact', // 使用统一客服处理
success: res => { this.customerService.handleCustomerClick({
if (res.code == 0 && res.data.mobile) uni.makePhoneCall({ niushop: this.niushop,
phoneNumber: res.data sendMessageTitle: this.sendMessageTitle,
.mobile sendMessagePath: this.sendMessagePath,
}); sendMessageImg: this.sendMessageImg
} });
}); }
} }
} };
}; </script>
</script>
<style lang="scss">
<style lang="scss"> .contact-wrap {
.contact-wrap { width: 100%;
width: 100%; height: 100%;
height: 100%; position: relative;
position: relative;
.contact-button {
.contact-button { width: 100%;
width: 100%; height: 100%;
height: 100%; position: absolute;
position: absolute; left: 0;
left: 0; top: 0;
top: 0; z-index: 5;
z-index: 5; padding: 0;
padding: 0; margin: 0;
margin: 0; opacity: 0;
opacity: 0; overflow: hidden;
overflow: hidden; }
} }
}
.service-popup-wrap {
.service-popup-wrap { width: 600rpx;
width: 600rpx;
.head-wrap {
.head-wrap { display: flex;
display: flex; justify-content: space-between;
justify-content: space-between; align-items: center;
align-items: center; padding: 0 30rpx;
padding: 0 30rpx; height: 90rpx;
height: 90rpx; }
}
.body-wrap {
.body-wrap { text-align: center;
text-align: center; padding: 30rpx;
padding: 30rpx; height: 100rpx;
height: 100rpx; }
} }
}
</style> </style>

View File

@@ -0,0 +1,66 @@
# 企业微信联系客服组件更新日志
## v2.0.0 - 集成全局Store配置
### 新增功能
- ✅ 企业微信配置集成到全局Store
- ✅ 从 `/api/config/init` 统一获取配置
- ✅ 支持props覆盖全局配置
- ✅ 优化配置获取逻辑
### 变更内容
1. **Store集成**
-`store/index.js` 中添加 `wxworkConfig` 状态
- 添加 `setWxworkConfig` mutation
-`init` action 中从 `/api/config/init` 获取企业微信配置
2. **组件优化**
- `wxwork-contact.vue` 组件现在优先从全局Store获取配置
- 支持通过props覆盖全局配置
- 移除单独的API调用使用统一配置
3. **页面集成**
- `pages/contact/contact.vue` 页面简化配置获取逻辑
- 直接使用全局Store中的企业微信配置
### 配置格式
后端 `/api/config/init` 需要返回以下格式的企业微信配置:
```json
{
"code": 0,
"data": {
// ... 其他配置 ...
"wxwork": {
"corp_id": "企业ID",
"agent_id": "应用ID",
"contact_id": "客服ID",
"contact_url": "活码链接",
"timestamp": "时间戳",
"nonceStr": "随机字符串",
"signature": "签名",
"enabled": true
}
}
}
```
### 使用方式
```vue
<!-- 使用全局配置 -->
<wxwork-contact btn-text="联系企业客服"></wxwork-contact>
<!-- 覆盖全局配置 -->
<wxwork-contact
:corp-id="customCorpId"
:contact-url="customContactUrl"
btn-text="自定义客服"></wxwork-contact>
```
## v1.0.0 - 初始版本
### 功能
- 企业微信JS-SDK封装
- 基础联系客服组件
- 支持小程序和H5环境
- 活码跳转和SDK两种方式

View File

@@ -0,0 +1,484 @@
# 企业微信联系客服组件
## 功能说明
这个组件实现了在小程序中点击"联系客服"后,自动跳转到企业微信添加对应销售的功能。
## 关键前提条件
### ⚠️ 重要提醒
微信小程序与企业微信互通有严格的平台限制和权限要求,使用前请确保满足以下所有条件:
### 1. 微信小程序环境要求
- **平台限制**:功能仅在微信小程序环境中可用
- **基础库版本**:需要微信小程序基础库 2.3.0 及以上版本
- **用户环境**:用户需要在微信中打开小程序
### 2. 企业微信配置要求
- **企业认证**:企业微信账号必须完成企业认证
- **客户联系功能**:需要开通企业微信"客户联系"功能
- **应用权限**:企业微信应用需要有客户联系相关权限
### 3. 互通配置要求
- **关联配置**:小程序必须与企业微信进行关联配置
- **权限申请**:需要在微信开放平台和企业微信后台分别申请相应权限
- **域名白名单**:相关域名需要在小程序和企业微信后台都配置白名单
### 4. 跳转权限要求
- **小程序AppID**需要在企业微信中配置允许跳转的小程序AppID
- **企业微信AppID**需要在微信开放平台配置关联的企业微信AppID
- **业务域授权**:需要配置业务域授权,允许跨平台跳转
### 5. 开发调试要求
- **测试环境**:需要在测试环境中验证跳转功能
- **权限验证**确保所有必要的API权限已申请并生效
- **兼容性测试**:在不同微信版本中进行兼容性测试
### 6. 具体配置要求
| 条件 | 说明 |
|------|------|
| **小程序与企业微信绑定** | 在企业微信管理后台 → 「应用管理」→「小程序」中关联你的微信小程序AppID |
| **配置可信域名** | 如果涉及网页跳转或回调,需在企业微信后台配置业务域名 |
| **使用企业微信服务商 or 自建应用** | 若需高级功能(如获取客户详情),需有企业微信管理员权限或通过服务商代开发 |
## 使用方法
### 1. 基础用法
```vue
<wxwork-contact
:corp-id="corpId"
:agent-id="agentId"
:timestamp="timestamp"
:nonce-str="nonceStr"
:signature="signature"
:contact-id="contactId"
:contact-url="contactUrl"
btn-text="添加企业微信客服">
</wxwork-contact>
```
### 组件架构
### 分层设计
```
调用方 (页面组件)
↓ 传递配置参数
wxwork-contact 组件
↓ 调用SDK
wxwork-jssdk.js
↓ 调用企业微信API
企业微信服务
```
### 组件设计原则
- **独立性**组件不直接依赖全局Store所有配置通过props传递
- **职责分离**组件只负责UI展示和企业微信SDK调用配置管理由调用方负责
- **灵活配置**:支持调用者覆盖任何配置参数
## 版本信息
### v3.0.0 - 统一客服服务重构版本
- 创建 `CustomerService` 统一客服处理服务
- 重构 `ns-contact.vue``hover-nav.vue` 消除重复代码
- 提供统一的客服处理接口和平台适配
- 完善错误处理和降级机制
- 支持所有客服类型的统一调用
### v2.0.0 - Store集成版本
- 企业微信配置集成到全局Store
-`/api/config/init` 统一获取配置
- 组件完全独立通过props接收配置
- 支持全局配置和局部覆盖
### v1.0.0 - 初始版本
- 基础企业微信联系功能
- 支持活码跳转和JS-SDK两种方式
### 2. 属性说明
| 属性 | 类型 | 默认值 | 说明 |
|------|------|--------|------|
| btnText | String | '添加企业微信客服' | 按钮文字 |
| corpId | String | - | 企业ID必需 |
| agentId | String | '' | 应用ID |
| timestamp | String | '' | 时间戳 |
| nonceStr | String | '' | 随机字符串 |
| signature | String | '' | 签名 |
| contactId | String | '' | 客服ID或活码配置ID |
| contactUrl | String | '' | 活码链接 |
| showConfirm | Boolean | true | 是否显示确认弹窗 |
### 3. 在联系页面中使用
`pages/contact/contact.vue` 中已集成使用示例:
```vue
<wxwork-contact
v-if="wxworkConfig && wxworkConfig.enabled"
:corp-id="wxworkConfig.corpId"
:agent-id="wxworkConfig.agentId"
:timestamp="wxworkConfig.timestamp"
:nonce-str="wxworkConfig.nonceStr"
:signature="wxworkConfig.signature"
:contact-id="wxworkConfig.contactId"
:contact-url="wxworkConfig.contactUrl"
btn-text="企业微信客服"
:show-confirm="false">
</wxwork-contact>
```
## 配置说明
### 后端接口需求
企业微信配置已集成到 `/api/config/init` 接口中,返回以下格式的数据:
```json
{
"code": 0,
"data": {
// ... 其他配置 ...
"wxwork": {
"corp_id": "企业ID",
"agent_id": "应用ID",
"contact_id": "客服ID",
"contact_url": "活码链接",
"timestamp": "时间戳",
"nonceStr": "随机字符串",
"signature": "签名",
"enabled": true
}
}
}
```
### 全局Store集成
企业微信配置通过以下方式集成到全局状态管理:
1. **Store状态**:在 `store/index.js` 中添加 `wxworkConfig` 状态
2. **配置获取**:在 `init` action 中从 `/api/config/init` 获取企业微信配置
3. **状态更新**:使用 `setWxworkConfig` mutation 更新配置
4. **持久化**:配置自动保存到本地存储
### 企业微信配置步骤
1. **获取企业微信活码**
- 登录企业微信管理后台
- 进入"客户联系" -> "配置" -> "联系我"
- 创建活码获取配置ID或直接获取活码链接
2. **配置参数**
- `corp_id`: 企业ID在企业微信后台获取
- `agent_id`: 企业微信应用ID
- `contact_id`: 客服的用户ID
- `contact_url`: 企业微信活码链接(推荐使用活码链接)
- `timestamp`: 生成签名的时间戳
- `nonceStr`: 生成签名的随机字符串
- `signature`: JS-SDK签名
## 典型业务流程示例
### 目标
用户在小程序中点击"联系客服",自动添加对应的企业微信销售。
### 步骤
1. **后端调用企业微信 API** 创建「联系我」二维码(可带场景值,如 user_id=123
2. **前端在小程序中展示该二维码(或生成跳转链接)**
3. **用户长按识别 → 打开企业微信 → 添加客服**
4. **企业微信收到添加事件 → 通过 API 获取 external_userid → 关联到原小程序用户**
## 实现原理
### 方案1企业微信活码跳转推荐
- 使用企业微信活码链接
- 通过 `uni.navigateToMiniProgram` 跳转到企业微信小程序
- 直接添加对应的销售为联系人
### 方案2JS-SDK方式
- 使用企业微信JS-SDK
- 调用 `openUserProfile` 接口打开用户资料
- 用户手动添加联系人
## 注意事项
### 功能限制
1. **小程序环境**:需要在微信小程序环境中使用
2. **权限配置**:确保小程序有跳转企业微信的权限
3. **降级处理**:当企业微信不可用时,会降级到原有客服方式
4. **用户体验**:建议添加确认弹窗,避免误操作
### 前提条件验证
5. **权限检查**:使用前需要验证所有必需权限是否生效
6. **配置完整性**:确保所有配置参数都已正确设置
7. **网络环境**:确保用户网络环境允许访问企业微信服务
8. **版本兼容**:检查微信版本和企业微信版本兼容性
### 调试建议
9. **错误监控**:添加适当的错误日志和用户反馈机制
10. **性能优化**避免频繁的SDK初始化和配置获取
11. **安全考虑**:敏感配置信息应在服务端处理,前端不暴露
## 兼容性
- 微信小程序:✅ 支持
- H5环境✅ 支持跳转活码链接
- 其他平台:降级处理
## 文件结构
```
components/wxwork-contact/
├── wxwork-contact.vue # 主组件
└── README.md # 说明文档
components/ns-contact/
└── ns-contact.vue # 统一客服组件(重构后)
components/hover-nav/
└── hover-nav.vue # 悬浮导航组件(重构后)
common/js/
├── wxwork-jssdk.js # 企业微信JS-SDK封装
└── customer-service.js # 客服统一处理服务(新增)
store/
└── index.js # 全局Store包含wxworkConfig状态管理
pages/contact/
└── contact.vue # 联系页面,集成企业微信功能
```
## 系统梳理与优化 (v3.1.0)
### 🔧 已修复的问题
#### 1. **App.vue 配置恢复**
- ✅ 修复了企业微信配置 (`wxworkConfig`) 在应用启动时的恢复
- ✅ 确保所有配置都能正确从本地存储恢复到Store
#### 2. **客服服务参数传递**
- ✅ 修复了 `openCustomerServiceChat` 参数传递错误
- ✅ 正确传递 `sendMessageTitle``sendMessagePath``sendMessageImg`
#### 3. **组件配置访问**
- ✅ 在 `ns-contact.vue``hover-nav.vue` 中添加 computed 属性
- ✅ 确保能够正确访问 `servicerConfig`
#### 4. **企业微信服务优化**
- ✅ 改进参数传递,支持自定义消息参数
- ✅ 统一处理函数调用方式
### 🛡️ 新增功能
#### 1. **配置验证机制**
```javascript
const validation = this.customerService.validateConfig();
if (!validation.isValid) {
// 处理配置错误
}
```
#### 2. **错误处理增强**
- ✅ 添加配置错误弹窗
- ✅ 改进错误日志记录
- ✅ 警告信息提示
#### 3. **类型安全**
- ✅ 完善参数类型检查
- ✅ 空值和异常情况处理
### 📋 当前系统状态
| 组件 | 状态 | 功能完整性 |
|------|------|-----------|
| **customer-service.js** | ✅ 完成 | 统一客服处理服务 |
| **ns-contact.vue** | ✅ 修复 | 支持所有客服类型 |
| **hover-nav.vue** | ✅ 修复 | 集成统一客服服务 |
| **App.vue** | ✅ 修复 | 配置完整恢复 |
| **contact.vue** | ⚠️ 待优化 | 仍使用原始方式 |
### 🔄 待优化项
#### 1. **contact.vue 页面重构**
- 建议集成统一客服服务
- 添加企业微信客服按钮
- 统一UI交互体验
#### 2. **加载状态反馈**
- 客服功能调用时的loading状态
- 网络请求的进度指示
#### 3. **用户体验优化**
- 客服按钮的点击反馈
- 错误状态的友好提示
### 🧪 测试建议
1. **配置验证测试**
- 测试各种配置缺失情况
- 验证错误提示准确性
2. **平台兼容测试**
- 微信小程序客服功能
- H5环境跳转
- 支付宝小程序客服
3. **企业微信功能测试**
- 活码链接跳转
- 降级处理机制
- 参数传递正确性
### 📖 使用最佳实践
```javascript
// 推荐使用方式
const customerService = createCustomerService(this);
// 带配置验证的调用
if (customerService.isConfigAvailable()) {
customerService.handleCustomerClick({
sendMessageTitle: '商品咨询',
sendMessagePath: '/pages/goods/detail',
sendMessageImg: 'product-image.jpg'
});
}
```
## 重构说明 (v3.0.0)
### 统一客服处理服务
为了解决代码重复问题,我们创建了 `CustomerService` 类来统一处理所有客服逻辑:
#### 主要改进
1. **代码复用**:消除 `ns-contact.vue``hover-nav.vue` 中的重复代码
2. **统一接口**提供一致的客服处理API
3. **平台适配**:自动处理不同平台的客服配置
4. **类型安全**:完善的错误处理和降级机制
#### 使用方式
**1. 在组件中导入**
```javascript
import { createCustomerService } from '@/common/js/customer-service.js';
```
**2. 初始化服务**
```javascript
created() {
this.customerService = createCustomerService(this);
this.buttonConfig = this.customerService.getButtonConfig();
}
```
**3. 处理客服点击**
```javascript
methods: {
contactServicer() {
this.customerService.handleCustomerClick({
niushop: this.niushop,
sendMessageTitle: this.sendMessageTitle,
sendMessagePath: this.sendMessagePath,
sendMessageImg: this.sendMessageImg
});
}
}
```
#### 核心方法
| 方法名 | 用途 | 参数 |
|--------|------|------|
| `handleCustomerClick(options)` | 统一处理客服点击 | 客服配置选项 |
| `getButtonConfig()` | 获取按钮配置 | - |
| `getServiceType()` | 获取客服类型 | - |
| `openWxworkService()` | 打开企业微信客服 | 是否使用原方式 |
#### 支持的客服类型
- `wxwork` - 企业微信客服
- `third` - 第三方客服
- `niushop` - 牛商客服
- `weapp` - 微信小程序客服
- `aliapp` - 支付宝小程序客服
- `none` - 无客服(显示提示)
## 常见问题 (FAQ)
### Q: contact_id 是小程序ID吗
A: 不是的。`contact_id` 是**企业微信中客服人员的用户ID**,具体说明如下:
- **定义**:企业微信系统内部分配给客服人员的唯一标识符
- **获取方式**:通过企业微信管理后台的"客户联系" → "配置" → "联系我"功能创建活码时获得
- **用途**:用于指定具体客服人员,当用户点击"联系客服"时系统通过这个ID知道应该添加哪个企业微信客服人员
### Q: contact_id 和小程序ID的区别
A: 两者的作用完全不同:
| 字段 | 用途 | 获取方式 |
|------|------|----------|
| **contact_id** | 指定具体的企业微信客服人员 | 企业微信管理后台获取 |
| **小程序AppID** | 识别整个微信小程序应用 | 微信开放平台获取 |
在业务流程中:
1. 用户在小程序中点击"联系客服"
2. 系统使用 `contact_id` 打开对应的企业微信客服人员资料
3. 用户添加该企业微信客服为联系人
所以 `contact_id` 是企业微信客服的ID不是小程序的ID。
### Q: wxwork_contact_url 从哪里来?
A: `wxwork_contact_url` 应该来自全局Store中的 `wxworkConfig`,而不是 `servicerConfig`
**正确的配置来源**
-`this.$store.state.wxworkConfig.contact_url` - 企业微信配置
-`this.config.wxwork_contact_url` - 错误的配置路径
**配置获取流程**
1. **后端接口**`/api/config/init` 返回 `wxwork_config` 数据
2. **Store存储**`setWxworkConfig` 将配置保存到 `wxworkConfig` 状态
3. **组件使用**:通过 `this.$store.state.wxworkConfig.contact_url` 访问
**代码修正示例**
```javascript
// 错误 ❌
if (this.config.wxwork_contact_url) { ... }
// 正确 ✅
const wxworkConfig = this.$store.state?.wxworkConfig;
if (wxworkConfig?.contact_url) { ... }
```
**字段对应关系**
| 后端字段 | Store字段 | 组件使用 |
|---------|----------|----------|
| `contact_url` | `contact_url` | `wxworkConfig.contact_url` |
### Q: navigateToMiniProgram 中的企业微信小程序AppID 是指我的业务小程序ID吗
A: 不是的!`appId: 'wxeb490c6f9b154ef9'` 是**企业微信官方小程序的AppID**不是你的业务小程序ID。
**两者的区别**
| 小程序类型 | AppID示例 | 用途 | 所有者 |
|-----------|----------|------|--------|
| **企业微信官方小程序** | `wxeb490c6f9b154ef9` | 展示企业联系人详情页面 | 腾讯企业微信团队 |
| **你的业务小程序** | 你的AppID | 你的业务功能(电商、服务等) | 你的企业/组织 |
**业务流程**
```
用户小程序 (你的业务)
↓ 点击"联系客服"
navigateToMiniProgram 跳转到
企业微信官方小程序 (wxeb490c6f9b154ef9)
↓ 展示联系人详情
用户添加客服人员到企业微信
```
**关键点**
- 这个AppID是企业微信官方小程序通常是固定值
- 用于跳转到企业微信环境展示联系人详情
- 不需要替换成你自己的小程序AppID |

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@@ -0,0 +1,301 @@
<template>
<view class="wxwork-contact-wrap">
<slot></slot>
<button
type="default"
hover-class="none"
class="contact-button"
@click="addWxWorkContact">
<text class="btn-text">{{ btnText }}</text>
</button>
<!-- 确认弹窗 -->
<uni-popup ref="confirmPopup" type="center">
<view class="confirm-popup">
<view class="popup-header">
<text>添加企业微信客服</text>
</view>
<view class="popup-body">
<text>点击确定后将跳转至企业微信添加专业客服为您服务</text>
</view>
<view class="popup-footer">
<button class="cancel-btn" @click="closePopup">取消</button>
<button class="confirm-btn" @click="confirmAdd">确定</button>
</view>
</view>
</uni-popup>
</view>
</template>
<script>
import { WxWork } from '@/common/js/wxwork-jssdk.js';
export default {
name: 'wxwork-contact',
props: {
// 按钮文字
btnText: {
type: String,
default: '添加企业微信客服'
},
// 企业ID必需
corpId: {
type: String,
required: true
},
// 应用ID
agentId: {
type: String,
default: ''
},
// 时间戳
timestamp: {
type: String,
default: ''
},
// 随机字符串
nonceStr: {
type: String,
default: ''
},
// 签名
signature: {
type: String,
default: ''
},
// 客服ID或活码配置ID
contactId: {
type: String,
default: ''
},
// 活码链接
contactUrl: {
type: String,
default: ''
},
// 是否显示确认弹窗
showConfirm: {
type: Boolean,
default: true
}
},
data() {
return {
wxWorkSDK: null
};
},
mounted() {
this.initWxWork();
},
methods: {
/**
* 初始化企业微信SDK
*/
initWxWork() {
try {
if (this.corpId) {
this.wxWorkSDK = new WxWork();
const initResult = this.wxWorkSDK.init({
corpId: this.corpId,
agentId: this.agentId,
timestamp: this.timestamp,
nonceStr: this.nonceStr,
signature: this.signature,
jsApiList: ['openUserProfile', 'openEnterpriseChat']
});
if (!initResult) {
console.error('企业微信SDK初始化失败');
}
}
} catch (error) {
console.error('初始化企业微信SDK失败:', error);
}
},
/**
* 点击添加企业微信客服
*/
addWxWorkContact() {
if (this.showConfirm) {
this.$refs.confirmPopup.open();
} else {
this.confirmAdd();
}
},
/**
* 确认添加
*/
confirmAdd() {
this.closePopup();
// 直接使用props传递的配置
const contactUrl = this.contactUrl;
const contactId = this.contactId;
// #ifdef MP-WEIXIN
if (contactUrl) {
// 方案1直接跳转到企业微信活码
this.jumpToWxWorkContact(contactUrl);
} else if (contactId) {
// 方案2使用SDK打开用户资料
this.openUserProfile(contactId);
} else {
this.showError('未配置企业微信客服信息');
}
// #endif
// #ifdef H5
if (contactUrl) {
// H5环境直接跳转
window.location.href = contactUrl;
} else {
this.showError('未配置企业微信客服信息');
}
// #endif
},
/**
* 跳转到企业微信客服
*/
jumpToWxWorkContact(contactUrl) {
uni.navigateToMiniProgram({
appId: 'wxeb490c6f9b154ef9', // 企业微信小程序AppID
path: `pages/contacts/externalContactDetail?url=${encodeURIComponent(contactUrl)}`,
success: () => {
console.log('跳转企业微信成功');
this.$util.showToast({
title: '跳转成功',
icon: 'success'
});
},
fail: (err) => {
console.error('跳转企业微信失败:', err);
this.showError('跳转失败,请检查企业微信配置');
}
});
},
/**
* 打开用户资料
*/
openUserProfile(contactId) {
if (!this.wxWorkSDK) {
this.showError('企业微信SDK未初始化');
return;
}
this.wxWorkSDK.addContact({
userId: contactId
}, (res) => {
console.log('打开用户资料成功:', res);
}, (err) => {
console.error('打开用户资料失败:', err);
this.showError('打开用户资料失败');
});
},
/**
* 显示错误提示
*/
showError(message) {
uni.showModal({
title: '提示',
content: message,
showCancel: false
});
},
/**
* 关闭弹窗
*/
closePopup() {
this.$refs.confirmPopup.close();
}
}
};
</script>
<style lang="scss" scoped>
.wxwork-contact-wrap {
width: 100%;
height: 100%;
position: relative;
.contact-button {
width: 100%;
height: 100%;
background: linear-gradient(135deg, #1e7dd8 0%, #1482e0 100%);
color: #fff;
border: none;
border-radius: 8rpx;
font-size: 28rpx;
display: flex;
align-items: center;
justify-content: center;
.btn-text {
font-weight: 500;
}
&:active {
opacity: 0.8;
}
}
}
.confirm-popup {
width: 600rpx;
background: #fff;
border-radius: 16rpx;
overflow: hidden;
.popup-header {
padding: 40rpx 30rpx 20rpx;
text-align: center;
font-size: 32rpx;
font-weight: 600;
color: #333;
border-bottom: 1px solid #f0f0f0;
}
.popup-body {
padding: 30rpx;
text-align: center;
font-size: 28rpx;
color: #666;
line-height: 1.6;
}
.popup-footer {
display: flex;
border-top: 1px solid #f0f0f0;
button {
flex: 1;
height: 88rpx;
line-height: 88rpx;
text-align: center;
font-size: 30rpx;
border: none;
border-radius: 0;
&.cancel-btn {
background: #fff;
color: #999;
border-right: 1px solid #f0f0f0;
}
&.confirm-btn {
background: #1e7dd8;
color: #fff;
}
&:active {
opacity: 0.8;
}
}
}
}
</style>

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<template>
<view class="container">
<web-view src="https://dify.aigc-quickapp.com/chatbot/ILbr8HHEgpBW2ggp"></web-view>
</view>
</template>
<script>
export default {
onLoad() {
console.log('Dify 聊天页已加载')
}
}
</script>
<style>
.container {
width: 100%;
height: 100vh;
}
</style>

View File

@@ -146,8 +146,31 @@
nsNavbar, nsNavbar,
toTop toTop
}, },
mixins: [diyJs, scroll, indexJs] mixins: [diyJs, scroll, indexJs],
methods: {
// 新增:电话按钮点击事件-弹出对话框
openCallDialog() {
uni.showModal({
title: "拨打?【仅为模拟】", // 弹窗标题
content: "", // 弹窗内容(可留空)
confirmText: "确定", // 确定按钮文字
cancelText: "取消", // 取消按钮文字
success: (res) => {
if (res.confirm) {
// 点击“确定”后的操作(比如实际拨号)
uni.makePhoneCall({
phoneNumber: "13800138000" // 替换为实际要拨打的号码
});
} else if (res.cancel) {
// 点击“取消”后的操作(可留空)
console.log('用户取消拨打');
}
}
});
}
}
}; };
</script> </script>
<style lang="scss"> <style lang="scss">

View File

@@ -89,15 +89,15 @@ export default {
computed: { computed: {
...mapGetters([ ...mapGetters([
'globalAIAgentConfig' 'globalAIKefuConfig'
]), ]),
/// ---- 关于AI客服的配置支持远程配置 ---- /// ---- 关于AI客服的配置支持远程配置 ----
userAvatar() { userAvatar() {
return this.globalAIAgentConfig?.userAvatar || '/static/images/user-avatar.png' return this.globalAIKefuConfig?.userAvatar || '/static/images/user-avatar.png'
}, },
aiAvatar() { aiAvatar() {
return this.globalAIAgentConfig?.aiAvatar || '/static/images/ai-avatar.png' return this.globalAIKefuConfig?.aiAvatar || '/static/images/ai-avatar.png'
}, },
/// ---- others ---- /// ---- others ----
containerHeight() { containerHeight() {

View File

@@ -0,0 +1,6 @@
{
"navigationBarTitleText": "智能客服演示",
"navigationBarBackgroundColor": "#ffffff",
"navigationBarTextStyle": "black",
"backgroundColor": "#f5f5f5"
}

View File

@@ -0,0 +1,704 @@
<template>
<view class="kefu-demo">
<view class="header">
<text class="title">智能客服接口演示</text>
</view>
<view class="content">
<!-- 聊天接口测试 -->
<view class="section">
<view class="section-title">1. 智能客服聊天接口</view>
<view class="input-group">
<input
v-model="chatMessage"
placeholder="输入消息内容"
class="input"
/>
<button @click="testChat" class="btn primary">发送消息</button>
</view>
<view class="result" v-if="chatResult">
<text class="result-title">回复结果</text>
<text class="result-content">{{ chatResult }}</text>
</view>
</view>
<!-- 创建会话接口测试 -->
<view class="section">
<view class="section-title">2. 创建新会话接口</view>
<button @click="testCreateConversation" class="btn primary">创建新会话</button>
<view class="result" v-if="conversationInfo">
<text class="result-title">会话信息</text>
<text class="result-content">会话ID: {{ conversationInfo.conversationId }}</text>
<text class="result-content">创建时间: {{ conversationInfo.createdAt }}</text>
</view>
</view>
<!-- 获取历史记录接口测试 -->
<view class="section">
<view class="section-title">3. 获取会话历史接口</view>
<input
v-model="conversationId"
placeholder="输入会话ID"
class="input"
/>
<button @click="testGetHistory" class="btn primary">获取历史记录</button>
<view class="result" v-if="historyData">
<text class="result-title">历史记录 ({{ historyData.total }})</text>
<view class="message-list">
<view
v-for="msg in historyData.messages"
:key="msg.id"
class="message-item"
>
<text class="message-role">{{ msg.role }}:</text>
<text class="message-content">{{ msg.content }}</text>
<text class="message-time">{{ msg.created_at }}</text>
</view>
</view>
</view>
</view>
<!-- 健康检查测试 -->
<view class="section">
<view class="section-title">4. 系统健康检查</view>
<view class="input-group">
<input
v-model="checkType"
placeholder="检查类型full/basic/ai_service"
class="input"
/>
<button @click="testHealthCheck" class="btn primary">健康检查</button>
</view>
<view class="result" v-if="healthResult">
<text class="result-title">健康检查结果</text>
<text class="result-content">状态: {{ healthResult.status }}</text>
<text class="result-content">检查ID: {{ healthResult.checkId }}</text>
<text class="result-content">时间: {{ healthResult.timestamp }}</text>
<text class="result-content">通过检查: {{ healthResult.passed_checks }}/{{ healthResult.total_checks }}</text>
<view class="components-status" v-if="healthResult.components">
<text class="result-title">组件状态</text>
<view v-for="(component, key) in healthResult.components" :key="key" class="component-item">
<text class="component-name">{{ key }}: {{ component.status }}</text>
<text class="component-message">{{ component.message }}</text>
<text class="component-time">响应时间: {{ component.response_time_ms }}ms</text>
</view>
</view>
</view>
</view>
<!-- 服务配置信息测试 -->
<view class="section">
<view class="section-title">5. 获取服务配置信息</view>
<button @click="testGetServiceInfo" class="btn primary">获取配置信息</button>
<view class="result" v-if="serviceInfoResult">
<text class="result-title">服务配置</text>
<text class="result-content">服务名称: {{ serviceInfoResult.serviceInfo?.name }}</text>
<text class="result-content">服务版本: {{ serviceInfoResult.serviceInfo?.version }}</text>
<text class="result-content">启用状态: {{ serviceInfoResult.serviceInfo?.enabled ? '已启用' : '未启用' }}</text>
<view class="features-list" v-if="serviceInfoResult.features">
<text class="result-title">可用功能</text>
<view v-for="(enabled, feature) in serviceInfoResult.features" :key="feature" class="feature-item">
<text class="feature-name">{{ feature }}: {{ enabled ? '✓' : '✗' }}</text>
</view>
</view>
<view class="endpoints-list" v-if="serviceInfoResult.endpoints">
<text class="result-title">API端点</text>
<view v-for="(endpoint, name) in serviceInfoResult.endpoints" :key="name" class="endpoint-item">
<text class="endpoint-name">{{ name }}: {{ endpoint }}</text>
</view>
</view>
</view>
</view>
<!-- 清除会话测试 -->
<view class="section">
<view class="section-title">6. 清除会话历史</view>
<view class="input-group">
<input
v-model="clearConversationId"
placeholder="会话ID可选"
class="input"
/>
<button @click="testClearConversation" class="btn primary">清除会话</button>
</view>
<view class="result" v-if="clearResult">
<text class="result-title">清除结果</text>
<text class="result-content">删除消息数: {{ clearResult.deletedMessages }}</text>
<text class="result-content">删除会话数: {{ clearResult.deletedConversations }}</text>
</view>
</view>
<!-- 流式聊天测试 -->
<view class="section">
<view class="section-title">7. 流式聊天测试</view>
<view class="input-group">
<input
v-model="streamMessage"
placeholder="输入消息内容"
class="input"
/>
<button @click="testStreamChat" class="btn primary">开始流式聊天</button>
</view>
<view class="result" v-if="streamResult">
<text class="result-title">流式回复</text>
<text class="stream-content">{{ streamResult }}</text>
</view>
</view>
<!-- 完整服务检查测试 -->
<view class="section">
<view class="section-title">8. 完整服务检查</view>
<button @click="testFullServiceCheck" class="btn primary">完整服务检查</button>
</view>
<!-- 服务状态测试兼容 -->
<view class="section">
<view class="section-title">9. 服务状态检查兼容</view>
<button @click="testServiceStatus" class="btn primary">服务状态检查</button>
</view>
</view>
</view>
</template>
<script>
import kefuService from '@/common/js/kefu-service.js'
export default {
data() {
return {
chatMessage: '',
chatResult: '',
conversationId: '',
conversationInfo: null,
historyData: null,
streamMessage: '',
streamResult: '',
currentConversationId: '',
// 新增数据
checkType: 'full',
healthResult: null,
serviceInfoResult: null,
clearConversationId: '',
clearResult: null
}
},
methods: {
// 测试聊天接口
async testChat() {
if (!this.chatMessage.trim()) {
uni.showToast({
title: '请输入消息内容',
icon: 'none'
})
return
}
uni.showLoading({
title: '发送中...'
})
try {
const response = await kefuService.chatWithAI(
this.chatMessage,
this.currentConversationId,
false
)
if (response.success) {
this.chatResult = response.reply
this.currentConversationId = response.conversationId
uni.showToast({
title: '发送成功',
icon: 'success'
})
} else {
uni.showToast({
title: response.message || '发送失败',
icon: 'none'
})
}
} catch (error) {
console.error('聊天测试失败:', error)
uni.showToast({
title: '请求失败',
icon: 'none'
})
} finally {
uni.hideLoading()
}
},
// 测试创建会话接口
async testCreateConversation() {
uni.showLoading({
title: '创建中...'
})
try {
const response = await kefuService.createNewConversation()
if (response.success) {
this.conversationInfo = response
this.currentConversationId = response.conversationId
uni.showToast({
title: '创建成功',
icon: 'success'
})
} else {
uni.showToast({
title: response.message || '创建失败',
icon: 'none'
})
}
} catch (error) {
console.error('创建会话失败:', error)
uni.showToast({
title: '请求失败',
icon: 'none'
})
} finally {
uni.hideLoading()
}
},
// 测试获取历史记录接口
async testGetHistory() {
if (!this.conversationId.trim() && !this.currentConversationId) {
uni.showToast({
title: '请先创建会话或输入会话ID',
icon: 'none'
})
return
}
uni.showLoading({
title: '加载中...'
})
try {
const response = await kefuService.getChatHistory(
this.conversationId || this.currentConversationId,
20,
0
)
if (response.success) {
this.historyData = response
uni.showToast({
title: '加载成功',
icon: 'success'
})
} else {
uni.showToast({
title: response.message || '加载失败',
icon: 'none'
})
}
} catch (error) {
console.error('获取历史记录失败:', error)
uni.showToast({
title: '请求失败',
icon: 'none'
})
} finally {
uni.hideLoading()
}
},
// 测试健康检查
async testHealthCheck() {
uni.showLoading({
title: '检查中...'
})
try {
const response = await kefuService.healthCheck(this.checkType)
if (response.success) {
this.healthResult = response
uni.showToast({
title: '检查完成',
icon: 'success'
})
} else {
uni.showToast({
title: response.message || '检查失败',
icon: 'none'
})
}
} catch (error) {
console.error('健康检查失败:', error)
uni.showToast({
title: '请求失败',
icon: 'none'
})
} finally {
uni.hideLoading()
}
},
// 测试获取服务配置信息
async testGetServiceInfo() {
uni.showLoading({
title: '获取中...'
})
try {
const response = await kefuService.getServiceInfo()
if (response.success) {
this.serviceInfoResult = response
uni.showToast({
title: '获取成功',
icon: 'success'
})
} else {
uni.showToast({
title: response.message || '获取失败',
icon: 'none'
})
}
} catch (error) {
console.error('获取服务配置失败:', error)
uni.showToast({
title: '请求失败',
icon: 'none'
})
} finally {
uni.hideLoading()
}
},
// 测试清除会话
async testClearConversation() {
if (!this.clearConversationId.trim() && !this.currentConversationId) {
uni.showToast({
title: '请输入会话ID或先创建会话',
icon: 'none'
})
return
}
uni.showLoading({
title: '清除中...'
})
try {
const response = await kefuService.clearConversation(
this.clearConversationId || this.currentConversationId
)
if (response.success) {
this.clearResult = response
uni.showToast({
title: '清除成功',
icon: 'success'
})
} else {
uni.showToast({
title: response.message || '清除失败',
icon: 'none'
})
}
} catch (error) {
console.error('清除会话失败:', error)
uni.showToast({
title: '请求失败',
icon: 'none'
})
} finally {
uni.hideLoading()
}
},
// 测试流式聊天
async testStreamChat() {
if (!this.streamMessage.trim()) {
uni.showToast({
title: '请输入消息内容',
icon: 'none'
})
return
}
this.streamResult = ''
try {
await kefuService.chatWithStream(
this.streamMessage,
this.currentConversationId,
// 开始回调
(startData) => {
console.log('流式聊天开始:', startData)
},
// 消息回调
(messageData) => {
this.streamResult += messageData.content || ''
},
// 完成回调
(completeData) => {
uni.showToast({
title: '流式聊天完成',
icon: 'success'
})
},
// 错误回调
(errorData) => {
console.error('流式聊天错误:', errorData)
uni.showToast({
title: '聊天失败',
icon: 'none'
})
},
// 结束回调
(endData) => {
console.log('流式聊天结束:', endData)
}
)
} catch (error) {
console.error('流式聊天失败:', error)
uni.showToast({
title: '请求失败',
icon: 'none'
})
}
},
// 测试完整服务检查
async testFullServiceCheck() {
uni.showLoading({
title: '检查中...'
})
try {
const response = await kefuService.fullServiceCheck('full')
if (response.available) {
uni.showModal({
title: '服务状态',
content: '服务正常,所有组件运行良好',
showCancel: false
})
} else {
uni.showModal({
title: '服务状态',
content: response.reason || '服务异常',
showCancel: false
})
}
} catch (error) {
console.error('完整服务检查失败:', error)
uni.showToast({
title: '检查失败',
icon: 'none'
})
} finally {
uni.hideLoading()
}
},
// 测试服务状态(兼容旧版本)
async testServiceStatus() {
try {
const status = await kefuService.checkServiceStatus()
uni.showModal({
title: '服务状态',
content: status.available ? '服务正常' : `服务异常: ${status.reason}`,
showCancel: false
})
} catch (error) {
console.error('检查服务状态失败:', error)
uni.showToast({
title: '检查失败',
icon: 'none'
})
}
}
}
}
</script>
<style lang="scss" scoped>
.kefu-demo {
padding: 20rpx;
background-color: #f5f5f5;
min-height: 100vh;
}
.header {
text-align: center;
margin-bottom: 30rpx;
.title {
font-size: 36rpx;
font-weight: bold;
color: #333;
}
}
.content {
.section {
background-color: white;
border-radius: 10rpx;
padding: 30rpx;
margin-bottom: 20rpx;
box-shadow: 0 2rpx 10rpx rgba(0, 0, 0, 0.1);
.section-title {
font-size: 32rpx;
font-weight: bold;
color: #333;
margin-bottom: 20rpx;
}
.input-group {
display: flex;
align-items: center;
margin-bottom: 20rpx;
.input {
flex: 1;
border: 1rpx solid #ddd;
border-radius: 8rpx;
padding: 20rpx;
margin-right: 20rpx;
font-size: 28rpx;
}
}
.btn {
padding: 20rpx 40rpx;
border-radius: 8rpx;
font-size: 28rpx;
&.primary {
background-color: #007aff;
color: white;
}
}
.result {
margin-top: 20rpx;
padding: 20rpx;
background-color: #f8f8f8;
border-radius: 8rpx;
.result-title {
font-size: 28rpx;
font-weight: bold;
color: #333;
display: block;
margin-bottom: 10rpx;
}
.result-content {
font-size: 26rpx;
color: #666;
line-height: 1.5;
display: block;
margin-bottom: 10rpx;
}
.stream-content {
font-size: 26rpx;
color: #007aff;
line-height: 1.5;
}
.components-status {
margin-top: 10rpx;
.component-item {
margin-bottom: 10rpx;
padding: 10rpx;
background-color: white;
border-radius: 4rpx;
border-left: 3rpx solid #007aff;
.component-name {
font-size: 24rpx;
color: #007aff;
font-weight: bold;
display: block;
margin-bottom: 3rpx;
}
.component-message {
font-size: 24rpx;
color: #666;
display: block;
margin-bottom: 3rpx;
}
.component-time {
font-size: 22rpx;
color: #999;
display: block;
}
}
}
.features-list {
margin-top: 10rpx;
.feature-item {
margin-bottom: 5rpx;
.feature-name {
font-size: 24rpx;
color: #333;
display: block;
}
}
}
.endpoints-list {
margin-top: 10rpx;
.endpoint-item {
margin-bottom: 5rpx;
.endpoint-name {
font-size: 22rpx;
color: #666;
display: block;
word-break: break-all;
}
}
}
.message-list {
.message-item {
margin-bottom: 15rpx;
padding: 15rpx;
background-color: white;
border-radius: 6rpx;
border-left: 4rpx solid #007aff;
.message-role {
font-size: 24rpx;
color: #007aff;
font-weight: bold;
display: block;
margin-bottom: 5rpx;
}
.message-content {
font-size: 26rpx;
color: #333;
display: block;
margin-bottom: 5rpx;
}
.message-time {
font-size: 22rpx;
color: #999;
display: block;
}
}
}
}
}
}
</style>

View File

@@ -50,8 +50,8 @@ const store = new Vuex.Store({
goods: '', goods: '',
head: '', head: '',
store: '', store: '',
article: '', article: '',
aiAgent: '' aiAgent: ''
}, },
cartList: {}, cartList: {},
cartIds: [], cartIds: [],
@@ -60,13 +60,14 @@ const store = new Vuex.Store({
cartChange: 0, cartChange: 0,
bottomNavHidden: false, // 底部导航是否隐藏true隐藏false显示 bottomNavHidden: false, // 底部导航是否隐藏true隐藏false显示
aiUnreadCount: 10, // AI未读消息数量 aiUnreadCount: 10, // AI未读消息数量
globalAIAgentConfig: null, // AI客服配置 globalAIKefuConfig: null, // AI客服配置
globalStoreConfig: null, // 门店配置 globalStoreConfig: null, // 门店配置
globalStoreInfo: null, // 门店信息 globalStoreInfo: null, // 门店信息
defaultStoreInfo: null, // 默认门店 defaultStoreInfo: null, // 默认门店
cartPosition: null, // 购物车所在位置 cartPosition: null, // 购物车所在位置
componentRefresh: 0, // 组件刷新 componentRefresh: 0, // 组件刷新
servicerConfig: null, // 客服配置 servicerConfig: null, // 客服配置
wxworkConfig: null, // 企业微信配置
diySeckillInterval: 0, diySeckillInterval: 0,
diyGroupPositionObj: {}, diyGroupPositionObj: {},
diyGroupShowModule: '', diyGroupShowModule: '',
@@ -140,9 +141,9 @@ const store = new Vuex.Store({
setBottomNavHidden(state, value) { setBottomNavHidden(state, value) {
state.bottomNavHidden = value; state.bottomNavHidden = value;
}, },
setGlobalAIAgentConfig(state, value) { setglobalAIKefuConfig(state, value) {
state.globalAIAgentConfig = value; state.globalAIKefuConfig = value;
uni.setStorageSync('globalAIAgentConfig', value); // 初始化数据调用 uni.setStorageSync('globalAIKefuConfig', value); // 初始化数据调用
}, },
setGlobalStoreConfig(state, value) { setGlobalStoreConfig(state, value) {
state.globalStoreConfig = value; state.globalStoreConfig = value;
@@ -167,6 +168,11 @@ const store = new Vuex.Store({
state.servicerConfig = value; state.servicerConfig = value;
uni.setStorageSync('servicerConfig', value); uni.setStorageSync('servicerConfig', value);
}, },
// 企业微信配置
setWxworkConfig(state, value) {
state.wxworkConfig = value;
uni.setStorageSync('wxworkConfig', value);
},
setDiySeckillInterval(state, value) { setDiySeckillInterval(state, value) {
state.diySeckillInterval = value; state.diySeckillInterval = value;
}, },
@@ -208,7 +214,7 @@ const store = new Vuex.Store({
}, },
getters: { getters: {
// AI智能助手配置 // AI智能助手配置
globalAIAgentConfig: state => state.globalAIAgentConfig, globalAIKefuConfig: state => state.globalAIKefuConfig,
// AI未读消息数量 // AI未读消息数量
aiUnreadCount: state => state.aiUnreadCount, aiUnreadCount: state => state.aiUnreadCount,
}, },
@@ -232,12 +238,17 @@ const store = new Vuex.Store({
this.commit('setSiteInfo', data.site_info); this.commit('setSiteInfo', data.site_info);
this.commit('setServicerConfig', data.servicer); this.commit('setServicerConfig', data.servicer);
// 企业微信配置
if (data?.wxwork_config) {
this.commit('setWxworkConfig', data.wxwork_config);
}
this.commit('setCopyright', data.copyright); this.commit('setCopyright', data.copyright);
this.commit('setMapConfig', data.map_config); this.commit('setMapConfig', data.map_config);
this.commit('setGlobalAIAgentConfig', data.ai_agent_config); this.commit('setglobalAIKefuConfig', data.ai_agent_config);
this.commit('setGlobalStoreConfig', data.store_config); this.commit('setGlobalStoreConfig', data.store_config);