Compare commits

...

46 Commits

Author SHA1 Message Date
8994294548 chore:删除了project.private.config.json 2025-12-22 11:30:11 +08:00
ccee9f4164 chore:运行正常的版本 2025-12-22 11:02:56 +08:00
ed5181b382 chore:电话按钮客服按钮背景白色圈改成正圆 2025-12-19 17:18:36 +08:00
95375d5476 chore:实现后台控制哪个客服,H5可以正常切换客服 2025-12-19 17:07:57 +08:00
b34003e2c0 chore:修改客服 2025-12-19 14:05:48 +08:00
3a455bd644 chore:合并成一个客服按钮 2025-12-19 11:59:52 +08:00
8103f4c897 chore:电话按钮可以点击了 2025-12-19 09:49:58 +08:00
0066a46037 chore:调整样式,删除多余的电话按钮 2025-12-19 08:46:14 +08:00
0b62de8c6b chore:正常运行 2025-12-18 18:31:10 +08:00
9097658782 chore:微信小程序假的流聊天 2025-12-18 15:20:00 +08:00
ee6c777fb1 chore:进入客服页面不乱跳了 2025-12-16 14:07:59 +08:00
5503758854 chore:删除了气泡底下的时间 2025-12-16 11:35:55 +08:00
8d84306747 chore:往上翻历史记录,不在乱窜了 2025-12-16 11:32:40 +08:00
c45f3e69da chore:解决了key问题 2025-12-13 16:33:22 +08:00
80428e625f chore:可以看到之前历史对话了,但是获取时会晃动不完整 2025-12-13 16:19:29 +08:00
a06ee95482 chore:可以看见历史记录了 2025-12-12 16:41:54 +08:00
b4aed459c5 chore:目前为止加了历史会话,正常运行没有出错 2025-12-12 16:23:00 +08:00
aa03abf651 chore:ai客服解析流式数据成功 2025-12-12 10:48:26 +08:00
af23505a74 chore:AI客服正常流式聊天 2025-12-11 17:35:34 +08:00
3898518ad0 chore: 可以连接到流式请求 2025-12-11 17:24:14 +08:00
f0d3d1986f chore:把 message替换成 query 2025-12-11 09:42:28 +08:00
2750d8012f chore(merge): 这个版本正常运行 2025-12-10 15:30:39 +08:00
89fbfcaca6 Merge branch 'feat-ai-agent' of http://git.aigc-quickapp.com/Uniapp/lucky_shop into feat-ai-agent 2025-12-10 15:25:35 +08:00
80c172ed77 合并
Squashed commit of the following:

commit 2416eab34f
Author: jinhhanhan <1683105490@qq.com>
Date:   Fri Dec 5 17:12:14 2025 +0800

    chore:加了dify

commit c4f2cea1a9
Author: jinhhanhan <1683105490@qq.com>
Date:   Fri Dec 5 16:47:53 2025 +0800

    chore:加了智能体

commit 227ab42e5a
Author: jinhhanhan <1683105490@qq.com>
Date:   Thu Dec 4 14:27:46 2025 +0800

    chore:挂上了智能客服
2025-12-10 15:21:32 +08:00
a0ddcd673d Squashed commit of the following:
commit 2416eab34f
Author: jinhhanhan <1683105490@qq.com>
Date:   Fri Dec 5 17:12:14 2025 +0800

    chore:加了dify

commit c4f2cea1a9
Author: jinhhanhan <1683105490@qq.com>
Date:   Fri Dec 5 16:47:53 2025 +0800

    chore:加了智能体

commit 227ab42e5a
Author: jinhhanhan <1683105490@qq.com>
Date:   Thu Dec 4 14:27:46 2025 +0800

    chore:挂上了智能客服
2025-12-10 14:52:52 +08:00
c50fab3d3a chore:没有太大关系的代码 2025-12-10 14:35:40 +08:00
578d914e9b chore:客服正常对话 2025-12-10 14:32:38 +08:00
1b194bf3e1 chore:健康检查中加了一个date空值 2025-12-10 14:22:00 +08:00
b685a91598 chore:加了文档中智能客服聊天功能,健康系统检测,流式聊天测试,创建会话接口 2025-12-10 11:37:29 +08:00
7da168e1b2 chore:让智能客服到AI气泡上方 2025-12-10 10:10:18 +08:00
179a9089b7 chore:加了用户自定义昵称 2025-12-10 09:23:04 +08:00
57a0bb9b5a chore:改了 2025-12-09 18:31:47 +08:00
4cfbfa7d8f chore:用户气泡可以随着字数改变而改变 2025-12-09 17:53:25 +08:00
eb189ae9f7 chore:加了用户自定义头像,背景颜色 2025-12-09 17:14:43 +08:00
d489f352db chore:增加了粉色机器人头像 2025-12-08 18:09:38 +08:00
7dbf455341 chore:ai智能客服可以正常对话 2025-12-08 17:16:10 +08:00
2416eab34f chore:加了dify 2025-12-05 17:12:14 +08:00
c4f2cea1a9 chore:加了智能体 2025-12-05 16:47:53 +08:00
227ab42e5a chore:挂上了智能客服 2025-12-04 14:27:46 +08:00
4cf19e417f chore:修改了 // 商户ID uniacid: 460
//api请求地址
    baseUrl: 'https://xcx30.5g-quickapp.com/',
    // baseUrl: 'http://localhost:8010/',

    // 图片域名
    imgDomain: 'https://xcx30.5g-quickapp.com/',
    //imgDomain: 'http://localhost:8010/',

    // H5端域名
    h5Domain: 'https://xcx30.5g-quickapp.com/',
    // h5Domain: 'http://localhost:8010/',
2025-12-01 08:42:50 +08:00
97f6971bd0 临时保存代码 2025-11-11 09:10:36 +08:00
526c813d8d chore: 从源码中移除 ai-chat-float 及 ai-chat-popup组件 2025-11-04 16:17:05 +08:00
29280f6f57 chore: 保留ai-chat-popup 及 ai-chat-flaot组件 2025-11-04 16:16:03 +08:00
1c2fee28ec chore: 初步聊天布局展示 2025-11-03 18:33:06 +08:00
5b9114aeac chore: 修复输入区导致的高度问题 2025-11-03 17:10:49 +08:00
2dfb2e0316 chore: 添加AI聊天对话框 2025-11-03 16:31:53 +08:00
22 changed files with 7647 additions and 1854 deletions

1
.gitignore vendored
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@@ -2,3 +2,4 @@
/.hbuilderx
/.idea
/node_modules
/iconfont-preview.html

434
common/js/ai-service.js Normal file
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@@ -0,0 +1,434 @@
import Config from './config.js'
import http from './http.js'
import store from '@/store/index.js'
let currentConversationId = null;
const CONVERSATION_KEY = 'ai_conversation_id';
// 初始化时从本地读取会话ID
try {
const saved = uni.getStorageSync(CONVERSATION_KEY);
if (saved) {
currentConversationId = saved;
}
} catch (e) {
console.warn('读取会话ID失败:', e);
}
export default {
/**
* 发送普通消息blocking 模式)
*/
async sendMessage(message, options = {}) {
try {
const aiConfig = store.getters.globalAIKefuConfig;
const params = {
url: '/api/kefu/chat',
data: {
user_id: store.state.memberInfo?.id || 'anonymous',
stream: false,
inputs: {},
query: message,
response_mode: 'blocking', // 强制 blocking
user: store.state.memberInfo?.id || 'anonymous',
conversation_id: this.getConversationId() || ''
},
header: {
'Content-Type': 'application/json'
}
};
console.log('Sending blocking request to:', params.url);
console.log('Request data:', params.data);
const response = await http.sendRequest({
...params,
async: false
});
const result = this.handleResponse(response);
if (result.conversationId) {
this.setConversationId(result.conversationId);
}
return result;
} catch (error) {
console.error('Dify API请求失败:', error);
throw new Error('AI服务暂时不可用请稍后重试');
}
},
/**
* 流式消息入口(自动适配平台)
*/
async sendStreamMessage(message, onChunk, onComplete) {
// #ifdef MP-WEIXIN
// 微信小程序:降级为普通请求 + 前端打字模拟
try {
const result = await this.sendMessage(message);
const content = result.content || '';
const conversationId = result.conversationId || '';
// 保存会话ID确保连续对话
if (conversationId) {
this.setConversationId(conversationId);
}
// 模拟打字效果
let index = 0;
const chunkSize = 2; // 每次显示2个字符
return new Promise((resolve) => {
const timer = setInterval(() => {
if (index < content.length) {
const chunk = content.substring(index, index + chunkSize);
index += chunkSize;
if (onChunk) onChunk(chunk);
} else {
clearInterval(timer);
if (onComplete) {
onComplete({
content: content,
conversation_id: conversationId
});
}
resolve({ content, conversation_id: conversationId });
}
}, 80); // 打字速度80ms/次
});
} catch (error) {
console.error('小程序流式消息降级失败:', error);
if (onComplete) {
onComplete({ error: error.message || '发送失败' });
}
throw error;
}
// #endif
// #ifdef H5
// H5使用真实流式EventSource / Fetch
return this.sendHttpStream(message, onChunk, onComplete);
// #endif
},
/**
* HTTP 流式请求(仅 H5 使用)
*/
async sendHttpStream(message, onChunk, onComplete) {
// #ifdef H5
try {
const url = Config.baseUrl + `/api/kefu/chat`;
const response = await fetch(url, {
method: 'POST',
headers: {
'Content-Type': 'application/json',
'Accept': 'text/event-stream',
},
body: JSON.stringify({
uniacid: store.state.uniacid || '1',
inputs: {},
query: message,
response_mode: 'streaming',
user_id: store.state.memberInfo?.id || 'anonymous',
conversation_id: this.getConversationId() || ''
})
});
if (!response.ok) {
throw new Error(`HTTP ${response.status}`);
}
if (!response.body) {
throw new Error('响应体不可用');
}
const reader = response.body.getReader();
const decoder = new TextDecoder('utf-8');
let buffer = '';
let content = '';
let conversationId = '';
function processBuffer(buf, callback) {
const lines = buf.split('\n');
buf = lines.pop() || '';
for (const line of lines) {
const trimmed = line.trim();
if (trimmed.startsWith('data:')) {
const jsonStr = trimmed.slice(5).trim();
if (jsonStr) {
try {
const data = JSON.parse(jsonStr);
if (data.event === 'message') {
const text = data.answer || data.text || '';
content += text;
callback(text);
}
if (data.conversation_id) {
conversationId = data.conversation_id;
}
if (data.event === 'message_end') {
// 可选:提前完成
}
} catch (e) {
console.warn('解析流数据失败:', e);
}
}
}
}
return buf;
}
while (true) {
const { done, value } = await reader.read();
if (done) break;
buffer += decoder.decode(value, { stream: true });
buffer = processBuffer(buffer, (chunk) => {
if (onChunk) onChunk(chunk);
});
}
if (onComplete) {
onComplete({
content,
conversation_id: conversationId
});
}
return { content, conversation_id: conversationId };
} catch (error) {
console.error('H5 流式请求失败:', error);
throw error;
}
// #endif
// #ifdef MP-WEIXIN
// 理论上不会执行到这里,但防止 fallback
return this.sendStreamMessage(message, onChunk, onComplete);
// #endif
},
/**
* 处理API响应统一格式
*/
handleResponse(response) {
if (response.code === 0 || response.success) {
return {
success: true,
content: response.data?.answer || response.data?.content || response.data?.reply || response.data,
conversationId: response.data?.conversation_id,
messageId: response.data?.message_id
};
} else {
throw new Error(response.message || 'AI服务返回错误');
}
},
/**
* 获取当前会话ID
*/
getConversationId() {
return currentConversationId;
},
/**
* 设置并持久化会话ID
*/
setConversationId(id) {
if (id && id !== currentConversationId) {
currentConversationId = id;
try {
uni.setStorageSync(CONVERSATION_KEY, id);
} catch (e) {
console.error('保存会话ID失败:', e);
}
}
},
/**
* 清除会话ID
*/
clearConversationId() {
currentConversationId = null;
try {
uni.removeStorageSync(CONVERSATION_KEY);
} catch (e) {
console.error('清除会话ID失败:', e);
}
},
/**
* 生成新会话(如需)
*/
async generateConversationId() {
const params = {
url: '/api/kefu/createConversation',
data: {
uniacid: store.state.uniacid,
user_id: store.state.memberInfo?.id || 'anonymous',
member_id: store.state.memberInfo?.id || '',
},
header: {
'Content-Type': 'application/json'
}
};
const response = await http.sendRequest({
...params,
async: false
});
return this.handleResponse(response);
},
/**
* 获取服务状态
*/
async getServiceStatus() {
try {
const response = await http.sendRequest({
url: '/api/kefu/health',
async: false,
data: {}
});
const available = [response?.data?.status, response?.data?.components?.ai_service_config?.status]
.filter(item => item === 'healthy').length > 0;
return {
available,
reason: available ? '服务正常' : '服务异常'
};
} catch (error) {
return {
available: false,
reason: '服务检查失败'
};
}
},
/**
* 清除会话历史(调用后端接口)
*/
async clearConversation(conversationId) {
try {
const response = await http.sendRequest({
url: '/api/kefu/clear-conversation',
data: { conversation_id: conversationId },
async: false
});
return response.success;
} catch (error) {
console.error('清除会话失败:', error);
return false;
}
},
/**
* 获取会话历史
*/
async getConversationHistory(params = {}) {
try {
if (!params.conversation_id) {
throw new Error('会话IDconversation_id是必填参数');
}
const requestData = {
uniacid: params.uniacid || store.state.uniacid || '1',
conversation_id: params.conversation_id,
user_id: params.user_id || store.state.memberInfo?.id || 'anonymous',
limit: params.limit || 20,
offset: params.offset || 0,
member_id: params.member_id || store.state.memberInfo?.id || '',
token: params.token || ''
};
const response = await http.sendRequest({
url: '/api/kefu/getHistory',
data: requestData,
header: {
'Content-Type': 'application/json'
},
async: false
});
if (response.code === 0 || response.success) {
return {
success: true,
data: response.data,
messages: response.data?.messages || [],
total: response.data?.total || 0,
page_info: response.data?.page_info || { limit: 20, offset: 0 }
};
} else {
throw new Error(response.message || '获取会话历史失败');
}
} catch (error) {
console.error('获取会话历史失败:', error);
throw new Error(error.message || '获取会话历史时发生错误,请稍后重试');
}
},
// ================================
// 以下方法仅用于 H5小程序无效
// ================================
/**
* [H5 Only] EventSource 流式聊天(备用)
*/
chatWithEventSource(message, conversationId = '', onMessage, onComplete, onError) {
// #ifdef H5
if (window.currentEventSource) {
window.currentEventSource.close();
}
const params = new URLSearchParams({
uniacid: store.state.uniacid || '1',
user_id: store.state.memberInfo?.id || '123456',
query: message,
conversation_id: conversationId || '',
stream: 'true'
});
const url = `${Config.baseUrl}/api/kefu/chat?${params.toString()}`;
try {
const eventSource = new EventSource(url);
window.currentEventSource = eventSource;
let aiMessage = '';
eventSource.onmessage = (event) => {
try {
const data = JSON.parse(event.data);
if (data.event === 'message') {
aiMessage += data.answer || '';
if (onMessage) onMessage(data.answer || '');
}
if (data.event === 'message_end') {
if (onComplete) onComplete({
conversation_id: data.conversation_id,
message: aiMessage
});
}
} catch (error) {
console.error('解析消息失败:', error);
}
};
eventSource.onerror = (error) => {
console.error('EventSource错误:', error);
if (onError) onError({ error: '连接失败' });
window.currentEventSource = null;
};
return eventSource;
} catch (error) {
console.error('创建EventSource失败:', error);
if (onError) onError({ error: error.message });
return null;
}
// #endif
// #ifdef MP-WEIXIN
console.warn('chatWithEventSource 不支持微信小程序');
return null;
// #endif
},
/**
* [H5 Only] Fetch 流式聊天(备用)
*/
async chatWithFetchStream(message, conversationId = '', onMessage, onComplete, onError) {
// #ifdef H5
// 实际逻辑已在 sendHttpStream 中实现,此处可复用或留空
return this.sendHttpStream(message, onMessage, (res) => {
onComplete?.({ message: res.content, conversation_id: res.conversation_id });
});
// #endif
// #ifdef MP-WEIXIN
console.warn('chatWithFetchStream 不支持微信小程序');
return null;
// #endif
}
};

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@@ -14,16 +14,19 @@ try {
// 调试版本,配置说明
const devCfg = {
// 商户ID
uniacid: 460, //825
uniacid: 1, //825
//api请求地址
baseUrl: 'https://xcx30.5g-quickapp.com/',
baseUrl: 'https://dev.aigc-quickapp.com/',
// baseUrl: 'http://localhost:8010/',
// 图片域名
imgDomain: 'https://xcx30.5g-quickapp.com/',
imgDomain: 'https://dev.aigc-quickapp.com/',
//imgDomain: 'http://localhost:8010/',
// H5端域名
h5Domain: 'https://xcx30.5g-quickapp.com/',
h5Domain: 'https://dev.aigc-quickapp.com/',
// h5Domain: 'http://localhost:8010/',
// // api请求地址
// baseUrl: 'https://tsaas.liveplatform.cn/',

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@@ -1,484 +1,511 @@
/**
* 客服统一处理服务
* 整合各种客服方式,提供统一的调用接口
*/
export class CustomerService {
constructor(vueInstance) {
this.vm = vueInstance;
}
/**
* 获取平台配置
* @returns {Object} 平台对应的客服配置
*/
getPlatformConfig() {
const servicerConfig = this.vm.$store.state.servicerConfig;
if (!servicerConfig) return null;
// #ifdef H5
return servicerConfig.h5;
// #endif
// #ifdef MP-WEIXIN
return servicerConfig.weapp;
// #endif
// #ifdef MP-ALIPAY
return servicerConfig.aliapp;
// #endif
return null;
}
/**
* 获取企业微信配置
* @returns {Object} 企业微信配置
*/
getWxworkConfig() {
return this.vm.$store.state.wxworkConfig;
}
/**
* 检查客服配置是否可用
* @returns {boolean} 是否有可用配置
*/
isConfigAvailable() {
const config = this.getPlatformConfig();
return config && typeof config === 'object' && config.type;
}
/**
* 验证客服配置完整性
* @returns {Object} 验证结果
*/
validateConfig() {
const config = this.getPlatformConfig();
const wxworkConfig = this.getWxworkConfig();
const result = {
isValid: true,
errors: [],
warnings: []
};
if (!config) {
result.isValid = false;
result.errors.push('客服配置不存在');
return result;
}
if (!config.type) {
result.isValid = false;
result.errors.push('客服类型未配置');
}
// 验证企业微信配置
if (config.type === 'wxwork') {
if (!wxworkConfig) {
result.isValid = false;
result.errors.push('企业微信配置不存在');
} else {
if (!wxworkConfig.enable) {
result.warnings.push('企业微信功能未启用');
}
if (!wxworkConfig.contact_url) {
result.warnings.push('企业微信活码链接未配置,将使用原有客服方式');
}
}
}
return result;
}
/**
* 获取客服类型
* @returns {string} 客服类型
*/
getServiceType() {
const config = this.getPlatformConfig();
return config?.type || 'none';
}
/**
* 处理客服点击事件
* @param {Object} options 选项参数
* @param {Object} options.niushop 牛商客服参数
* @param {string} options.sendMessageTitle 消息标题
* @param {string} options.sendMessagePath 消息路径
* @param {string} options.sendMessageImg 消息图片
*/
handleCustomerClick(options = {}) {
// 验证配置
const validation = this.validateConfig();
if (!validation.isValid) {
console.error('客服配置验证失败:', validation.errors);
this.showConfigErrorPopup(validation.errors);
return;
}
// 显示警告(如果有)
if (validation.warnings.length > 0) {
console.warn('客服配置警告:', validation.warnings);
}
const config = this.getPlatformConfig();
const {
niushop = {},
sendMessageTitle = '',
sendMessagePath = '',
sendMessageImg = ''
} = options;
// 检查是否为无客服类型
if (config.type === 'none') {
this.showNoServicePopup();
return;
}
// 根据类型处理客服
switch (config.type) {
case 'wxwork':
this.openWxworkService(false, config, options);
break;
case 'third':
this.openThirdService(config);
break;
case 'niushop':
this.openNiushopService(niushop);
break;
case 'weapp':
this.openWeappService(config, options);
break;
case 'aliapp':
this.openAliappService(config);
break;
default:
this.makePhoneCall();
}
}
/**
* 打开企业微信客服
* @param {boolean} useOriginalService 是否使用原有客服方式
* @param {Object} servicerConfig 客服配置
*/
openWxworkService(useOriginalService = false, servicerConfig = null, options = {}) {
const config = servicerConfig || this.getPlatformConfig();
const wxworkConfig = this.getWxworkConfig();
const {
sendMessageTitle = '',
sendMessagePath = '',
sendMessageImg = ''
} = options;
// #ifdef MP-WEIXIN
if (wxworkConfig?.enable && wxworkConfig?.contact_url && !useOriginalService) {
// 使用活码链接跳转到企业微信
wx.navigateToMiniProgram({
appId: 'wxeb490c6f9b154ef9', // 企业微信官方小程序AppID
path: `pages/contacts/externalContactDetail?url=${encodeURIComponent(wxworkConfig.contact_url)}`,
success: () => {
console.log('跳转企业微信成功');
},
fail: (err) => {
console.error('跳转企业微信失败:', err);
this.fallbackToOriginalService();
}
});
} else {
// 使用原有的客服会话方式
wx.openCustomerServiceChat({
extInfo: { url: config.wxwork_url },
corpId: config.corpid,
showMessageCard: true,
sendMessageTitle,
sendMessagePath,
sendMessageImg
});
}
// #endif
// #ifdef H5
if (wxworkConfig?.enable && wxworkConfig?.contact_url) {
window.location.href = wxworkConfig.contact_url;
} else {
location.href = config.wxwork_url;
}
// #endif
}
/**
* 打开第三方客服
* @param {Object} config 客服配置
*/
openThirdService(config) {
if (config.third_url) {
location.href = config.third_url;
}
}
/**
* 打开牛商客服
* @param {Object} niushop 牛商参数
*/
openNiushopService(niushop) {
if (Object.keys(niushop).length > 0) {
this.vm.$util.redirectTo('/pages_tool/chat/room', niushop);
} else {
this.makePhoneCall();
}
}
/**
* 打开微信小程序客服
* @param {Object} config 客服配置
* @param {Object} options 选项参数
*/
openWeappService(config, options = {}) {
// 如果是官方客服,由 open-type="contact" 自动处理
if (!this.shouldUseCustomService(config)) {
console.log('使用官方微信小程序客服');
return;
}
// 自定义客服处理
console.log('使用自定义微信小程序客服');
// 这里可以实现自定义的客服逻辑
// 例如:跳转到自定义客服页面、显示客服弹窗等
const {
sendMessageTitle = '',
sendMessagePath = '',
sendMessageImg = ''
} = options;
// 实现自定义客服逻辑
this.handleCustomWeappService(config, options);
}
/**
* 处理自定义微信小程序客服
* @param {Object} config 客服配置
* @param {Object} options 选项参数
*/
handleCustomWeappService(config, options = {}) {
const {
sendMessageTitle = '',
sendMessagePath = '',
sendMessageImg = ''
} = options;
// 优先级1: 如果有自定义客服页面URL跳转到自定义页面
if (config.customServiceUrl) {
// 构建带参数的URL
let url = config.customServiceUrl;
const params = [];
if (sendMessageTitle) params.push(`title=${encodeURIComponent(sendMessageTitle)}`);
if (sendMessagePath) params.push(`path=${encodeURIComponent(sendMessagePath)}`);
if (sendMessageImg) params.push(`img=${encodeURIComponent(sendMessageImg)}`);
if (params.length > 0) {
url += (url.includes('?') ? '&' : '?') + params.join('&');
}
uni.navigateTo({
url: url,
fail: (err) => {
console.error('跳转自定义客服页面失败:', err);
this.tryThirdPartyService(config, options);
}
});
return;
}
// 优先级2: 尝试第三方客服
this.tryThirdPartyService(config, options);
}
/**
* 尝试使用第三方客服
* @param {Object} config 客服配置
* @param {Object} options 选项参数
*/
tryThirdPartyService(config, options = {}) {
// 如果配置了第三方客服URL
if (config.thirdPartyServiceUrl) {
// #ifdef H5
window.open(config.thirdPartyServiceUrl, '_blank');
// #endif
// #ifdef MP-WEIXIN
// 微信小程序可以使用web-view或者跳转到第三方小程序
if (config.thirdPartyMiniAppId) {
wx.navigateToMiniProgram({
appId: config.thirdPartyMiniAppId,
path: config.thirdPartyMiniAppPath || '',
fail: (err) => {
console.error('跳转第三方小程序失败:', err);
this.fallbackToPhoneCall();
}
});
} else {
// 设置到剪贴板,让用户手动访问
uni.setClipboardData({
data: config.thirdPartyServiceUrl,
success: () => {
uni.showModal({
title: '客服链接已复制',
content: '客服链接已复制到剪贴板,请在浏览器中粘贴访问',
showCancel: false
});
}
});
}
// #endif
return;
}
// 降级到电话客服
this.fallbackToPhoneCall();
}
/**
* 降级到电话客服
*/
fallbackToPhoneCall() {
uni.showModal({
title: '联系客服',
content: '在线客服暂时不可用,是否拨打电话联系客服?',
success: (res) => {
if (res.confirm) {
this.makePhoneCall();
}
}
});
}
/**
* 打开支付宝小程序客服
* @param {Object} config 客服配置
*/
openAliappService(config) {
// 支付宝小程序客服会由 contact-button 组件自动处理
console.log('支付宝小程序客服');
}
/**
* 拨打电话
*/
makePhoneCall() {
this.vm.$api.sendRequest({
url: '/api/site/shopcontact',
success: res => {
if (res.code === 0 && res.data?.mobile) {
uni.makePhoneCall({
phoneNumber: res.data.mobile
});
}
}
});
}
/**
* 显示无客服弹窗
*/
showNoServicePopup() {
const siteInfo = this.vm.$store.state.siteInfo;
const message = siteInfo?.site_tel
? `请联系客服,客服电话是${siteInfo.site_tel}`
: '抱歉,商家暂无客服,请线下联系';
uni.showModal({
title: '联系客服',
content: message,
showCancel: false
});
}
/**
* 显示配置错误弹窗
* @param {Array} errors 错误列表
*/
showConfigErrorPopup(errors) {
const message = errors.join('\n');
uni.showModal({
title: '配置错误',
content: `客服配置有误:\n${message}`,
showCancel: false
});
}
/**
* 降级处理:使用原有客服方式
*/
fallbackToOriginalService() {
uni.showModal({
title: '提示',
content: '无法直接添加企业微信客服,是否使用其他方式联系客服?',
success: (res) => {
if (res.confirm) {
console.log('降级处理:使用原有客服方式');
this.openWxworkService(true);
}
}
});
}
/**
* 获取客服按钮配置
* @returns {Object} 按钮配置
*/
getButtonConfig() {
const config = this.getPlatformConfig();
if (!config) return { openType: '' };
let openType = '';
// #ifdef MP-WEIXIN
if (config.type === 'weapp') {
// 检查是否使用官方客服
if (config.useOfficial !== false) { // 默认为true使用官方客服
openType = 'contact';
}
}
// #endif
// #ifdef MP-ALIPAY
if (config.type === 'aliapp') openType = 'contact';
// #endif
return {
...config,
openType
};
}
/**
* 判断是否应该使用自定义客服处理
* @param {Object} config 客服配置
* @returns {boolean} 是否使用自定义客服
*/
shouldUseCustomService(config) {
// #ifdef MP-WEIXIN
// 如果是微信小程序且type为weapp检查useOfficial配置
if (config?.type === 'weapp') {
return config.useOfficial === false; // 明确设置为false才使用自定义
}
// #endif
// 其他平台或类型都使用自定义处理
return true;
}
}
/**
* 创建客服服务实例
* @param {Object} vueInstance Vue实例
* @returns {CustomerService} 客服服务实例
*/
export function createCustomerService(vueInstance) {
return new CustomerService(vueInstance);
/**
* 客服统一处理服务
* 整合各种客服方式,提供统一的调用接口
*/
export class CustomerService {
constructor(vueInstance, externalConfig = null) {
this.vm = vueInstance;
this.externalConfig = externalConfig; // 外部传入的最新配置(优先级最高)
this.latestPlatformConfig = null;
}
/**
* 强制刷新配置(支持传入外部配置
* @param {Object} externalConfig 外部最新配置
*/
refreshConfig(externalConfig = null) {
this.externalConfig = externalConfig || this.externalConfig;
this.latestPlatformConfig = null;
return this.getPlatformConfig();
}
/**
* 获取平台配置
* @returns {Object} 平台对应的客服配置
*/
getPlatformConfig() {
if (this.latestPlatformConfig) {
return this.latestPlatformConfig;
}
// 优先级:外部传入的最新配置 > vuex配置 > 空对象
const servicerConfig = this.externalConfig || this.vm.$store.state.servicerConfig || {};
console.log(`【实时客服配置】`, servicerConfig);
let platformConfig = null;
// #ifdef H5
platformConfig = servicerConfig.h5 ? (typeof servicerConfig.h5 === 'object' ? servicerConfig.h5 : null) : null;
// #endif
// #ifdef MP-WEIXIN
platformConfig = servicerConfig.weapp ? (typeof servicerConfig.weapp === 'object' ? servicerConfig.weapp : null) : null;
// #endif
// #ifdef MP-ALIPAY
platformConfig = servicerConfig.aliapp ? (typeof servicerConfig.aliapp === 'object' ? servicerConfig.aliapp : null) : null;
// #endif
// #ifdef PC
platformConfig = servicerConfig.pc ? (typeof servicerConfig.pc === 'object' ? servicerConfig.pc : null) : null;
// #endif
// 处理空数组情况你的配置中pc/aliapp是空数组转为null
if (Array.isArray(platformConfig)) {
platformConfig = null;
}
this.latestPlatformConfig = platformConfig;
return platformConfig;
}
/**
* 获取企业微信配置
* @returns {Object} 企业微信配置
*/
getWxworkConfig() {
return this.vm.$store.state.wxworkConfig || {};
}
/**
* 检查客服配置是否可用
* @returns {boolean} 是否有可用配置
*/
isConfigAvailable() {
const config = this.getPlatformConfig();
return config && typeof config === 'object' && config.type;
}
/**
* 验证客服配置完整性
* @returns {Object} 验证结果
*/
validateConfig() {
const config = this.getPlatformConfig();
const wxworkConfig = this.getWxworkConfig();
const result = {
isValid: true,
errors: [],
warnings: []
};
if (!config) {
result.isValid = false;
result.errors.push('客服配置不存在');
return result;
}
if (config.type === 'aikefu') {
return result;
}
if (!config.type) {
result.isValid = false;
result.errors.push('客服类型未配置');
}
if (config.type === 'wxwork') {
if (!wxworkConfig) {
result.isValid = false;
result.errors.push('企业微信配置不存在');
} else {
if (!wxworkConfig.enable) {
result.warnings.push('企业微信功能未启用');
}
if (!wxworkConfig.contact_url) {
result.warnings.push('企业微信活码链接未配置,将使用原有客服方式');
}
}
}
return result;
}
/**
* 跳转到Dify客服页面
*/
openDifyService() {
try {
if (this.vm.setAiUnreadCount) {
this.vm.setAiUnreadCount(0);
}
// 强制跳转,忽略框架层的封装
uni.redirectTo({
url: '/pages_tool/ai-chat/index',
fail: (err) => {
// 兜底使用window.location跳转H5
// #ifdef H5
window.location.href = '/pages_tool/ai-chat/index';
// #endif
console.error('跳转Dify客服失败:', err);
uni.showToast({
title: '跳转客服失败',
icon: 'none'
});
}
});
} catch (e) {
console.error('跳转Dify客服异常:', e);
uni.showToast({
title: '跳转客服失败',
icon: 'none'
});
}
}
/**
* 处理客服点击事件
* @param {Object} options 选项参数
*/
handleCustomerClick(options = {}) {
const validation = this.validateConfig();
if (!validation.isValid) {
console.error('客服配置验证失败:', validation.errors);
this.showConfigErrorPopup(validation.errors);
return;
}
if (validation.warnings.length > 0) {
console.warn('客服配置警告:', validation.warnings);
}
const config = this.getPlatformConfig();
const { niushop = {}, sendMessageTitle = '', sendMessagePath = '', sendMessageImg = '' } = options;
if (config.type === 'none') {
this.showNoServicePopup();
return;
}
// 核心分支根据最新的type处理
switch (config.type) {
case 'aikefu':
this.openDifyService();
break;
case 'wxwork':
this.openWxworkService(false, config, options);
break;
case 'third':
this.openThirdService(config);
break;
case 'niushop':
this.openNiushopService(niushop);
break;
case 'weapp':
this.openWeappService(config, options);
break;
case 'aliapp':
this.openAliappService(config);
break;
default:
this.makePhoneCall();
}
}
/**
* 打开企业微信客服
* @param {boolean} useOriginalService 是否使用原有客服方式
* @param {Object} servicerConfig 客服配置
* @param {Object} options 选项参数
*/
openWxworkService(useOriginalService = false, servicerConfig = null, options = {}) {
const config = servicerConfig || this.getPlatformConfig();
const wxworkConfig = this.getWxworkConfig();
const { sendMessageTitle = '', sendMessagePath = '', sendMessageImg = '' } = options;
// #ifdef MP-WEIXIN
if (wxworkConfig?.enable && wxworkConfig?.contact_url && !useOriginalService) {
wx.navigateToMiniProgram({
appId: 'wxeb490c6f9b154ef9',
path: `pages/contacts/externalContactDetail?url=${encodeURIComponent(wxworkConfig.contact_url)}`,
success: () => console.log('跳转企业微信成功'),
fail: (err) => {
console.error('跳转企业微信失败:', err);
this.fallbackToOriginalService();
}
});
} else {
wx.openCustomerServiceChat({
extInfo: { url: config.wxwork_url },
corpId: config.corpid,
showMessageCard: true,
sendMessageTitle,
sendMessagePath,
sendMessageImg
});
}
// #endif
// #ifdef H5
if (wxworkConfig?.enable && wxworkConfig?.contact_url) {
window.location.href = wxworkConfig.contact_url;
} else if (config.wxwork_url) {
location.href = config.wxwork_url;
} else {
this.fallbackToPhoneCall();
}
// #endif
}
/**
* 打开第三方客服
* @param {Object} config 客服配置
*/
openThirdService(config) {
if (config.third_url) {
window.location.href = config.third_url;
} else {
this.fallbackToPhoneCall();
}
}
/**
* 打开牛商客服
* @param {Object} niushop 牛商参数
*/
openNiushopService(niushop) {
if (Object.keys(niushop).length > 0) {
this.vm.$util.redirectTo('/pages_tool/chat/room', niushop);
} else {
this.makePhoneCall();
}
}
/**
* 打开微信小程序客服
* @param {Object} config 客服配置
* @param {Object} options 选项参数
*/
openWeappService(config, options = {}) {
if (!this.shouldUseCustomService(config)) {
console.log('使用官方微信小程序客服');
return;
}
console.log('使用自定义微信小程序客服');
this.handleCustomWeappService(config, options);
}
/**
* 处理自定义微信小程序客服
* @param {Object} config 客服配置
* @param {Object} options 选项参数
*/
handleCustomWeappService(config, options = {}) {
const { sendMessageTitle = '', sendMessagePath = '', sendMessageImg = '' } = options;
if (config.customServiceUrl) {
let url = config.customServiceUrl;
const params = [];
if (sendMessageTitle) params.push(`title=${encodeURIComponent(sendMessageTitle)}`);
if (sendMessagePath) params.push(`path=${encodeURIComponent(sendMessagePath)}`);
if (sendMessageImg) params.push(`img=${encodeURIComponent(sendMessageImg)}`);
if (params.length > 0) {
url += (url.includes('?') ? '&' : '?') + params.join('&');
}
uni.navigateTo({
url: url,
fail: (err) => {
console.error('跳转自定义客服页面失败:', err);
this.tryThirdPartyService(config, options);
}
});
return;
}
this.tryThirdPartyService(config, options);
}
/**
* 尝试使用第三方客服
* @param {Object} config 客服配置
* @param {Object} options 选项参数
*/
tryThirdPartyService(config, options = {}) {
if (config.thirdPartyServiceUrl) {
// #ifdef H5
window.open(config.thirdPartyServiceUrl, '_blank');
// #endif
// #ifdef MP-WEIXIN
if (config.thirdPartyMiniAppId) {
wx.navigateToMiniProgram({
appId: config.thirdPartyMiniAppId,
path: config.thirdPartyMiniAppPath || '',
fail: (err) => {
console.error('跳转第三方小程序失败:', err);
this.fallbackToPhoneCall();
}
});
} else {
uni.setClipboardData({
data: config.thirdPartyServiceUrl,
success: () => {
uni.showModal({
title: '客服链接已复制',
content: '客服链接已复制到剪贴板,请在浏览器中粘贴访问',
showCancel: false
});
}
});
}
// #endif
return;
}
this.fallbackToPhoneCall();
}
/**
* 降级到电话客服
*/
fallbackToPhoneCall() {
uni.showModal({
title: '联系客服',
content: '在线客服暂时不可用,是否拨打电话联系客服?',
success: (res) => {
if (res.confirm) {
this.makePhoneCall();
}
}
});
}
/**
* 打开支付宝小程序客服
* @param {Object} config 客服配置
*/
openAliappService(config) {
console.log('支付宝小程序客服', config);
switch (config.type) {
case 'aikefu':
this.openDifyService();
break;
case 'third':
this.openThirdService(config);
break;
default:
console.log('使用支付宝官方客服');
break;
}
}
/**
* 拨打电话
*/
makePhoneCall() {
this.vm.$api.sendRequest({
url: '/api/site/shopcontact',
success: res => {
if (res.code === 0 && res.data?.mobile) {
uni.makePhoneCall({
phoneNumber: res.data.mobile
});
} else {
uni.showToast({
title: '暂无客服电话',
icon: 'none'
});
}
},
fail: () => {
uni.showToast({
title: '获取客服电话失败',
icon: 'none'
});
}
});
}
/**
* 显示无客服弹窗
*/
showNoServicePopup() {
const siteInfo = this.vm.$store.state.siteInfo || {};
const message = siteInfo?.site_tel
? `请联系客服,客服电话是${siteInfo.site_tel}`
: '抱歉,商家暂无客服,请线下联系';
uni.showModal({
title: '联系客服',
content: message,
showCancel: false
});
}
/**
* 显示配置错误弹窗
* @param {Array} errors 错误列表
*/
showConfigErrorPopup(errors) {
const message = errors.join('\n');
uni.showModal({
title: '配置错误',
content: `客服配置有误:\n${message}`,
showCancel: false
});
}
/**
* 降级处理:使用原有客服方式
*/
fallbackToOriginalService() {
uni.showModal({
title: '提示',
content: '无法直接添加企业微信客服,是否使用其他方式联系客服?',
success: (res) => {
if (res.confirm) {
this.openWxworkService(true);
}
}
});
}
/**
* 获取客服按钮配置
* @returns {Object} 按钮配置
*/
getButtonConfig() {
const config = this.getPlatformConfig();
if (!config) return { openType: '' };
let openType = '';
// #ifdef MP-WEIXIN
if (config.type === 'weapp') {
openType = config.useOfficial !== false ? 'contact' : '';
}
// #endif
// #ifdef MP-ALIPAY
if (config.type === 'aliapp') openType = 'contact';
// #endif
return { ...config, openType };
}
/**
* 判断是否应该使用自定义客服处理
* @param {Object} config 客服配置
* @returns {boolean} 是否使用自定义客服
*/
shouldUseCustomService(config) {
// #ifdef MP-WEIXIN
if (config?.type === 'weapp') {
return config.useOfficial === false;
}
// #endif
return true;
}
}
/**
* 创建客服服务实例
* @param {Object} vueInstance Vue实例
* @param {Object} externalConfig 外部最新配置
* @returns {CustomerService} 客服服务实例
*/
export function createCustomerService(vueInstance, externalConfig = null) {
return new CustomerService(vueInstance, externalConfig);
}

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common/js/event-safety.js Normal file
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// 事件安全处理工具
export class EventSafety {
// 创建安全的事件对象
static createSafeEvent(originalEvent = {}) {
const safeEvent = {
type: originalEvent.type || 'unknown',
timeStamp: originalEvent.timeStamp || Date.now(),
detail: originalEvent.detail || {},
// 安全的目标对象
get target() {
return EventSafety.createSafeTarget(originalEvent.target)
},
get currentTarget() {
return EventSafety.createSafeTarget(originalEvent.currentTarget)
},
// 安全的 matches 方法
matches(selector) {
return EventSafety.safeMatches(originalEvent.target, selector)
}
}
return new Proxy(safeEvent, {
get(obj, prop) {
// 防止访问不存在的属性
if (prop in obj) {
return obj[prop]
}
return undefined
}
})
}
// 创建安全的目标对象
static createSafeTarget(target) {
if (!target || typeof target !== 'object') {
return EventSafety.getFallbackTarget()
}
const safeTarget = {
// 基础属性
tagName: target.tagName || '',
id: target.id || '',
className: target.className || '',
// 安全的方法
matches: (selector) => EventSafety.safeMatches(target, selector),
// 数据集
dataset: target.dataset || {}
}
return safeTarget
}
// 安全的 matches 检查
static safeMatches(element, selector) {
if (!element || typeof element.matches !== 'function') {
return false
}
try {
return element.matches(selector)
} catch (error) {
console.warn('matches 检查失败:', error)
return false
}
}
// 回退目标对象
static getFallbackTarget() {
return {
tagName: '',
id: '',
className: '',
matches: () => false,
dataset: {}
}
}
// 包装事件处理器
static wrapEventHandler(handler, options = {}) {
return function(event) {
try {
// 创建安全的事件对象
const safeEvent = EventSafety.createSafeEvent(event)
return handler.call(this, safeEvent)
} catch (error) {
console.error('事件处理错误:', error)
// 可选的错误处理
if (options.onError) {
options.onError(error, event, this)
}
}
}
}
// 验证事件类型
static isValidEventType(event, expectedType) {
return event && event.type === expectedType
}
// 提取安全的事件数据
static extractEventData(event, fields = ['type', 'timeStamp', 'detail']) {
const result = {}
fields.forEach(field => {
if (event && field in event) {
result[field] = event[field]
}
})
return result
}
}

288
common/js/navigation.js Normal file
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import { EventSafety } from './event-safety'
export class NavigationHelper {
constructor() {
this.navigationCache = new Map()
}
// 安全地获取导航栏高度
async getNavigationHeight(component, options = {}) {
const cacheKey = `nav_height`
// 检查缓存
if (this.navigationCache.has(cacheKey) && !options.forceRefresh) {
return this.navigationCache.get(cacheKey)
}
// 获取高度
try {
// 尝试直接获取 uni-page-head
const height = await this.getDirectNavigationHeight(component)
if (height > 0) {
this.navigationCache.set(cacheKey, height)
return height
}
// 备用方案:平台特定方法
const platformHeight = await this.getPlatformNavigationHeight()
this.navigationCache.set(cacheKey, platformHeight)
return platformHeight
} catch (error) {
console.warn('获取导航栏高度失败,使用默认值:', error)
const defaultHeight = this.getDefaultNavHeight()
this.navigationCache.set(cacheKey, defaultHeight)
return defaultHeight
}
}
// 直接查询导航栏高度
getDirectNavigationHeight(component) {
return new Promise((resolve) => {
const query = uni.createSelectorQuery().in(component)
query.select('.uni-page-head').boundingClientRect((rect) => {
if (rect && rect.height > 0) {
console.log('直接查询导航栏高度成功:', rect.height)
resolve(rect.height)
} else {
console.warn('未找到 uni-page-head 元素或高度为0')
resolve(0)
}
}).exec()
})
}
// 平台特定的高度获取
getPlatformNavigationHeight() {
return new Promise((resolve) => {
// #ifdef MP-WEIXIN
// 微信小程序精确计算
try {
const menuButtonInfo = wx.getMenuButtonBoundingClientRect()
const systemInfo = uni.getSystemInfoSync()
const height = menuButtonInfo.bottom +
(menuButtonInfo.top - systemInfo.statusBarHeight)
console.log('微信小程序导航栏高度:', height)
resolve(height)
} catch (error) {
console.error('微信小程序高度计算失败:', error)
resolve(44)
}
// #endif
// #ifdef H5
// H5环境尝试获取自定义导航栏或使用默认值
if (typeof document !== 'undefined') {
const customNav = document.querySelector('.uni-page-head')
if (customNav) {
resolve(customNav.offsetHeight)
} else {
resolve(44) // 默认导航栏高度
}
} else {
resolve(44)
}
// #endif
// #ifdef APP-PLUS
// App端状态栏 + 导航栏
try {
const statusBarHeight = plus.navigator.getStatusbarHeight()
resolve(statusBarHeight + 44)
} catch (error) {
console.error('App端高度获取失败:', error)
resolve(88)
}
// #endif
// 默认值
resolve(44)
})
}
// 获取默认高度
getDefaultHeight() {
// #ifdef MP-WEIXIN
return 44 // 微信小程序默认
// #endif
// #ifdef H5
return 44 // H5默认
// #endif
// #ifdef APP-PLUS
return 88 // App默认状态栏44 + 导航栏44
// #endif
return 44
}
// 获取状态栏高度
getStatusBarHeight() {
// #ifdef MP-WEIXIN
const systemInfo = uni.getSystemInfoSync()
return systemInfo.statusBarHeight || 20
// #endif
// #ifdef H5
return 0 // H5通常没有状态栏
// #endif
// #ifdef APP-PLUS
try {
return plus.navigator.getStatusbarHeight()
} catch (error) {
return 44
}
// #endif
return 0
}
// 获取安全区域
getSafeAreaInsets() {
try {
const systemInfo = uni.getSystemInfoSync()
return systemInfo.safeArea || {
top: 0,
bottom: 0,
left: 0,
right: 0
}
} catch (error) {
return {
top: 0,
bottom: 0,
left: 0,
right: 0
}
}
}
// 创建安全的事件处理器
createSafeEventHandler(handler, options = {}) {
return EventSafety.wrapEventHandler(handler, options)
}
// 安全地处理服务请求事件
createServiceRequestHandler(component) {
return this.createSafeEventHandler((event) => {
return this.handleServiceRequest(event, component)
}, {
onError: (error, event) => {
this.handleNavigationError(error, event, component)
}
})
}
// 处理服务请求
async handleServiceRequest(event, component) {
console.log('处理导航相关服务请求:', event.type)
// 安全检查事件目标
if (this.shouldProcessNavigationRequest(event)) {
await this.processNavigationRequest(event, component)
}
}
// 检查是否应该处理导航请求
shouldProcessNavigationRequest(event) {
// 方法1检查事件类型
if (event.type === 'service.requestComponentInfo') {
return true
}
// 方法2检查目标元素
if (event.matches('.navigation-component') || event.matches('.uni-page-head')) {
return true
}
// 方法3检查事件详情
if (event.detail && event.detail.componentType === 'navigation') {
return true
}
return false
}
// 处理导航请求
async processNavigationRequest(event, component) {
try {
// 获取导航栏信息
const navInfo = await this.getNavigationInfo(component)
// 发送响应
this.emitNavigationResponse(navInfo, component)
} catch (error) {
console.error('处理导航请求失败:', error)
throw error
}
}
// 获取完整的导航信息
async getNavigationInfo(component) {
const [navHeight, statusBarHeight, safeArea] = await Promise.all([
this.getNavigationHeight(component),
this.getStatusBarHeight(),
this.getSafeAreaInsets()
])
return {
navHeight,
statusBarHeight,
safeArea,
timestamp: Date.now()
}
}
// 发送导航响应
emitNavigationResponse(navInfo, component) {
if (component && component.$emit) {
component.$emit('navigation.infoResponse', {
success: true,
data: navInfo,
timestamp: Date.now()
})
}
}
// 错误处理
handleNavigationError(error, event, component) {
console.error('导航处理错误:', {
error: error.message,
eventType: event?.type,
component: component?.$options?.name
})
// 发送错误响应
if (component && component.$emit) {
component.$emit('navigation.infoError', {
success: false,
error: error.message,
timestamp: Date.now()
})
}
// 显示用户友好的错误信息
this.showError('导航服务暂时不可用')
}
// 显示错误提示
showError(message) {
uni.showToast({
title: message,
icon: 'none',
duration: 2000
})
}
// 清理缓存
clearCache() {
this.navigationCache.clear()
console.log('导航缓存已清理')
}
}
// 创建全局实例
const navigationHelper = new NavigationHelper()
export default navigationHelper

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# AI智能客服组件
一个功能完整的AI智能客服对话组件支持多种消息类型和交互功能。
## 功能特性
- ✅ 支持对话上下文管理
- ✅ 支持多种消息类型文本、Markdown、文件、音频、视频、链接、商品卡片
- ✅ 支持语音输入和录音
- ✅ 支持图片、文件、位置等附件发送
- ✅ 支持消息操作按钮(点赞、踩等)
- ✅ 支持历史消息加载
- ✅ 响应式设计,适配多端
## 安装使用
### 1. 引入组件
`pages.json` 中注册组件:
```json
{
"usingComponents": {
"ai-chat-message": "/components/ai-chat-message/ai-chat-message"
}
}
```
### 2. 在页面中使用
```vue
<template>
<view class="container">
<ai-chat-message
ref="chat"
:initial-messages="messages"
@message-sent="onMessageSent"
@ai-response="onAIResponse"
@action-click="onActionClick" />
</view>
</template>
<script>
export default {
data() {
return {
messages: [
{
id: 1,
role: 'ai',
type: 'text',
content: '您好我是AI智能客服有什么可以帮助您的吗',
timestamp: Date.now()
}
]
}
},
methods: {
onMessageSent(message) {
console.log('用户发送消息:', message)
},
onAIResponse(message) {
console.log('AI回复消息:', message)
},
onActionClick({ action, message }) {
console.log('操作点击:', action, message)
}
}
}
</script>
```
## Props 配置
| 参数 | 类型 | 默认值 | 说明 |
|------|------|--------|------|
| initialMessages | Array | [] | 初始消息列表 |
| userAvatar | String | '/static/images/default-avatar.png' | 用户头像 |
| aiAvatar | String | '/static/images/ai-avatar.png' | AI头像 |
| showLoadMore | Boolean | true | 是否显示加载更多 |
| maxMessages | Number | 100 | 最大消息数量 |
## Events 事件
| 事件名 | 参数 | 说明 |
|--------|------|------|
| message-sent | message | 用户发送消息 |
| ai-response | message | AI回复消息 |
| action-click | {action, message} | 操作按钮点击 |
| history-loaded | messages | 历史消息加载完成 |
| file-preview | message | 文件预览 |
| audio-play | message | 音频播放 |
| audio-pause | message | 音频暂停 |
| video-play | message | 视频播放 |
| video-pause | message | 视频暂停 |
| link-open | message | 链接打开 |
| product-view | message | 商品查看 |
| input-change | value | 输入内容变化 |
## 消息类型格式
### 文本消息
```javascript
{
id: 1,
role: 'user', // 或 'ai'
type: 'text',
content: '消息内容',
timestamp: Date.now()
}
```
### Markdown消息
```javascript
{
id: 2,
role: 'ai',
type: 'markdown',
content: '# 标题\n**粗体** *斜体* `代码`',
timestamp: Date.now()
}
```
### 文件消息
```javascript
{
id: 3,
role: 'ai',
type: 'file',
fileName: '文档.pdf',
fileSize: 1024000,
url: '文件地址',
timestamp: Date.now()
}
```
### 音频消息
```javascript
{
id: 4,
role: 'ai',
type: 'audio',
title: '语音消息',
duration: 60, // 秒
url: '音频地址',
timestamp: Date.now()
}
```
### 视频消息
```javascript
{
id: 5,
role: 'ai',
type: 'video',
title: '产品介绍',
duration: 120, // 秒
url: '视频地址',
cover: '封面图',
timestamp: Date.now()
}
```
### 链接消息
```javascript
{
id: 6,
role: 'ai',
type: 'link',
title: '帮助文档',
description: '详细的使用说明',
url: 'https://example.com',
image: '缩略图',
timestamp: Date.now()
}
```
### 商品卡片
```javascript
{
id: 7,
role: 'ai',
type: 'product',
title: '商品名称',
price: 299,
description: '商品描述',
image: '商品图片',
timestamp: Date.now()
}
```
## 方法
通过 ref 调用组件方法:
```javascript
// 添加消息
this.$refs.chat.addMessage(message)
// 清空消息
this.$refs.chat.clearMessages()
// 滚动到底部
this.$refs.chat.scrollToBottom()
```
## 样式定制
组件使用 SCSS 编写,可以通过 CSS 变量进行主题定制:
```css
.ai-chat-container {
--primary-color: #ff4544;
--bg-color: #f8f8f8;
--text-color: #333;
}
```
## 方法
通过 ref 调用组件方法:
```javascript
// 添加消息
this.$refs.chat.addMessage(message)
// 清空消息
this.$refs.chat.clearMessages()
// 滚动到底部
this.$refs.chat.scrollToBottom()
// 开始语音输入
this.$refs.chat.startVoiceInput()
// 停止语音输入
this.$refs.chat.stopVoiceInput()
```
## 样式定制
组件使用 SCSS 编写,可以通过 CSS 变量进行主题定制:
```css
.ai-chat-container {
--primary-color: #ff4544;
--bg-color: #f8f8f8;
--text-color: #333;
--border-color: #eeeeee;
--user-bg: #e6f7ff;
--ai-bg: #f6f6f6;
}
```
## 图标字体
组件使用自定义图标字体,需要在页面中引入:
```html
<style>
@import url('/components/ai-chat-message/iconfont.css');
</style>
```
## 注意事项
1. 组件已适配项目中已有的 `ns-loading` 组件
2. 需要配置对应的图标字体文件
3. 音频播放功能在 H5 和 APP 端支持较好
4. 文件预览功能依赖平台能力
5. 语音输入功能需要用户授权麦克风权限

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{
"component": true,
"usingComponents": {
"ns-loading": "../ns-loading/ns-loading"
}
}

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<template>
<view class="demo-container">
<view class="demo-header">
<text class="demo-title">AI智能客服组件演示</text>
</view>
<ai-chat-message
ref="chat"
:initial-messages="demoMessages"
user-avatar="/static/images/demo-user.png"
ai-avatar="/static/images/demo-ai.png"
@message-sent="onMessageSent"
@ai-response="onAIResponse"
@action-click="onActionClick"
@file-preview="onFilePreview"
@audio-play="onAudioPlay"
@video-play="onVideoPlay"
@link-open="onLinkOpen"
@product-view="onProductView" />
<view class="demo-controls">
<button class="control-btn" @click="addTextMessage">添加文本消息</button>
<button class="control-btn" @click="addMarkdownMessage">添加Markdown</button>
<button class="control-btn" @click="addFileMessage">添加文件</button>
<button class="control-btn" @click="addAudioMessage">添加音频</button>
<button class="control-btn" @click="addVideoMessage">添加视频</button>
<button class="control-btn" @click="addLinkMessage">添加链接</button>
<button class="control-btn" @click="addProductMessage">添加商品</button>
<button class="control-btn" @click="clearMessages">清空消息</button>
</view>
</view>
</template>
<script>
export default {
data() {
return {
demoMessages: [
{
id: 1,
role: 'ai',
type: 'text',
content: '您好我是AI智能客服演示程序我可以展示多种消息类型。请点击下方的按钮体验不同功能',
timestamp: Date.now() - 300000,
actions: [
{ id: 1, text: '开始体验', type: 'like' }
]
}
]
}
},
methods: {
// 添加文本消息
addTextMessage() {
const message = {
id: Date.now(),
role: 'ai',
type: 'text',
content: '这是一个文本消息示例,支持**粗体**、*斜体*和`代码`格式。也可以包含换行符\n这是第二行内容。',
timestamp: Date.now(),
actions: [
{ id: 1, text: '有帮助', type: 'like' },
{ id: 2, text: '没帮助', type: 'dislike' }
]
}
this.$refs.chat.messages.push(message)
},
// 添加Markdown消息
addMarkdownMessage() {
const message = {
id: Date.now(),
role: 'ai',
type: 'markdown',
content: `# Markdown文档示例
## 二级标题
这是一个支持**粗体**、*斜体*和\`代码\`的Markdown消息。
### 功能特性
- ✅ 支持标题层级
- ✅ 支持列表展示
- ✅ 支持代码高亮
- ✅ 支持链接跳转
[查看详细文档](https://example.com)\n\n**注意:** 这是一个演示内容,实际使用时可以集成真实的文档系统。`,
timestamp: Date.now(),
actions: [
{ id: 1, text: '查看文档', type: 'like' }
]
}
this.$refs.chat.messages.push(message)
},
// 添加文件消息
addFileMessage() {
const message = {
id: Date.now(),
role: 'ai',
type: 'file',
fileName: '产品介绍文档.pdf',
fileSize: 2048000,
url: 'https://example.com/document.pdf',
timestamp: Date.now()
}
this.$refs.chat.messages.push(message)
},
// 添加音频消息
addAudioMessage() {
const message = {
id: Date.now(),
role: 'ai',
type: 'audio',
title: '产品功能介绍',
duration: 89,
url: 'https://example.com/audio.mp3',
timestamp: Date.now(),
playing: false,
currentTime: 0
}
this.$refs.chat.messages.push(message)
},
// 添加视频消息
addVideoMessage() {
const message = {
id: Date.now(),
role: 'ai',
type: 'video',
title: '产品演示视频',
duration: 180,
url: 'https://example.com/video.mp4',
cover: '/static/images/video-cover.jpg',
timestamp: Date.now()
}
this.$refs.chat.messages.push(message)
},
// 添加链接消息
addLinkMessage() {
const message = {
id: Date.now(),
role: 'ai',
type: 'link',
title: '帮助中心',
description: '详细的产品使用说明和常见问题解答',
url: 'https://example.com/help',
image: '/static/images/link-thumbnail.jpg',
timestamp: Date.now()
}
this.$refs.chat.messages.push(message)
},
// 添加商品消息
addProductMessage() {
const message = {
id: Date.now(),
role: 'ai',
type: 'product',
title: '智能手表 X1',
price: 1299,
description: '全新一代智能手表,支持心率监测、运动追踪、消息提醒等功能',
image: '/static/images/product-demo.jpg',
timestamp: Date.now(),
actions: [
{ id: 1, text: '立即购买', type: 'like' },
{ id: 2, text: '查看详情', type: 'dislike' }
]
}
this.$refs.chat.messages.push(message)
},
// 清空消息
clearMessages() {
this.$refs.chat.messages = [
{
id: 1,
role: 'ai',
type: 'text',
content: '消息已清空,可以重新开始体验!',
timestamp: Date.now()
}
]
},
// 事件处理
onMessageSent(message) {
console.log('用户发送消息:', message)
uni.showToast({
title: '消息发送成功',
icon: 'success'
})
},
onAIResponse(message) {
console.log('AI回复消息:', message)
},
onActionClick({ action, message }) {
console.log('操作点击:', action, message)
uni.showToast({
title: `点击了: ${action.text}`,
icon: 'none'
})
},
onFilePreview(message) {
console.log('文件预览:', message)
uni.showToast({
title: '正在打开文件...',
icon: 'none'
})
},
onAudioPlay(message) {
console.log('音频播放:', message)
},
onVideoPlay(message) {
console.log('视频播放:', message)
},
onLinkOpen(message) {
console.log('链接打开:', message)
uni.showToast({
title: '正在打开链接...',
icon: 'none'
})
},
onProductView(message) {
console.log('商品查看:', message)
uni.showToast({
title: '正在查看商品...',
icon: 'none'
})
}
}
}
</script>
<style lang="scss" scoped>
.demo-container {
height: 100vh;
display: flex;
flex-direction: column;
background-color: #f5f5f5;
}
.demo-header {
background-color: #ff4544;
color: white;
padding: 30rpx;
text-align: center;
.demo-title {
font-size: 32rpx;
font-weight: bold;
}
}
.demo-controls {
background-color: white;
padding: 20rpx;
border-top: 2rpx solid #eeeeee;
display: flex;
flex-wrap: wrap;
gap: 10rpx;
.control-btn {
flex: 1;
min-width: 150rpx;
height: 60rpx;
background-color: #f8f8f8;
border-radius: 30rpx;
font-size: 24rpx;
color: #333;
border: none;
&:active {
background-color: #eeeeee;
}
}
}
</style>

View File

@@ -1,40 +1,51 @@
<template>
<!-- 悬浮按钮 -->
<view v-if="pageCount == 1 || need" class="fixed-box" :style="{ height: fixBtnShow ? '330rpx' : '120rpx' }">
<!-- <view class="btn-item" v-if="fixBtnShow" @click="$util.redirectTo('/pages/index/index')"> -->
<view v-if="pageCount == 1 || need" class="fixed-box" :style="{ height: fixBtnShow ? (isH5 ? '180rpx' : '330rpx') : '120rpx' }">
<!-- 统一的客服耳机按钮H5和小程序共用 -->
<!-- #ifdef MP-WEIXIN -->
<!-- 微信小程序默认客服按钮 -->
<button class="btn-item" v-if="fixBtnShow && useOfficialService" hoverClass="none" open-type="contact"
sessionFrom="weapp" showMessageCard="true"
:style="{ backgroundImage: 'url(' + (kefuimg ? kefuimg : '') + ')', backgroundSize: '100% 100%' }">
<button
class="btn-item"
v-if="fixBtnShow"
hoverClass="none"
:open-type="weappOfficialService ? 'contact' : ''"
@click="handleWeappCustomerClick"
:style="{ backgroundImage: 'url(' + (kefuimg ? kefuimg : '') + ')', backgroundSize: '100% 100%' }"
>
<text class="icox icox-kefu" v-if="!kefuimg"></text>
<view v-if="unreadCount > 0 && isDifyService" class="unread-badge">
<text class="badge-text">{{ unreadCount > 99 ? '99+' : unreadCount }}</text>
</view>
</button>
<!-- #endif -->
<!-- 自定义客服按钮 -->
<button class="btn-item" v-if="fixBtnShow && !useOfficialService" hoverClass="none" @click="contactServicer"
:style="{ backgroundImage: 'url(' + (kefuimg ? kefuimg : '') + ')', backgroundSize: '100% 100%' }">
<!-- #ifdef H5 -->
<button
class="btn-item"
v-if="fixBtnShow"
hoverClass="none"
@click="handleCustomerService"
:style="{ backgroundImage: 'url(' + (kefuimg ? kefuimg : '') + ')', backgroundSize: '100% 100%' }"
>
<text class="icox icox-kefu" v-if="!kefuimg"></text>
<view v-if="unreadCount > 0 && isDifyService" class="unread-badge">
<text class="badge-text">{{ unreadCount > 99 ? '99+' : unreadCount }}</text>
</view>
</button>
<!-- #endif -->
<view class="btn-item" v-if="fixBtnShow" @click="call()"
:style="{ backgroundImage: 'url(' + (phoneimg ? phoneimg : '') + ')', backgroundSize: '100% 100%' }">
<view
class="btn-item"
v-if="fixBtnShow"
@click="call()"
:style="{ backgroundImage: 'url(' + (phoneimg ? phoneimg : '') + ')', backgroundSize: '100% 100%' }"
>
<text class="iconfont icon-dianhua" v-if="!phoneimg"></text>
</view>
<!-- <view class="btn-item icon-xiala" v-if="fixBtnShow" @click="fixBtnShow ? (fixBtnShow = false) : (fixBtnShow = true)">
<text class="iconfont icon-unfold"></text>
</view>
<view class="btn-item switch" v-else :class="{ show: fixBtnShow }"
@click="fixBtnShow ? (fixBtnShow = false) : (fixBtnShow = true)">
<view class="">快捷</view>
<view>导航</view>
</view> -->
</view>
</template>
<script>
import { createCustomerService } from '@/common/js/customer-service.js';
import { mapGetters, mapMutations } from 'vuex';
export default {
name: 'hover-nav',
@@ -42,7 +53,7 @@ export default {
need: {
type: Boolean,
default: false
},
}
},
data() {
return {
@@ -51,134 +62,218 @@ export default {
tel: '',
kefuimg: '',
phoneimg: '',
customerService: null, // 客服服务实例
buttonConfig: null // 按钮配置
customerService: null,
buttonConfig: null,
isH5: false,
platformConfig: null,
latestConfig: null,
weappOfficialService: false // 微信小程序是否使用官方客服
};
},
created() {
this.kefuimg = this.$util.getDefaultImage().kefu
this.phoneimg = this.$util.getDefaultImage().phone
// 1. 判断平台类型
// #ifdef H5
this.isH5 = true;
// #endif
// #ifdef MP-WEIXIN
this.isH5 = false;
// #endif
// 2. 初始化资源
this.kefuimg = this.$util.getDefaultImage().kefu;
this.phoneimg = this.$util.getDefaultImage().phone;
this.pageCount = getCurrentPages().length;
// 初始化客服服务
this.customerService = createCustomerService(this);
this.buttonConfig = this.customerService.getButtonConfig();
// 3. 获取店铺电话
this.getShopTel();
var that = this
uni.getStorage({
key: 'shopInfo',
success(e) {
that.tel = e.data.mobile
}
})
// 4. 首次加载获取最新配置(小程序强制请求最新配置,避免缓存)
this.getLatestConfig(true).then(config => {
this.latestConfig = config;
this.initCustomerService(config);
this.initWeappServiceType();
});
},
computed: {
/**
* 是否使用官方客服
*/
useOfficialService() {
if (!this.buttonConfig) return true;
// #ifdef MP-WEIXIN
// 如果是微信小程序,检查配置
if (this.buttonConfig.type === 'weapp') {
// 默认使用官方客服除非明确设置为false
return this.buttonConfig.useOfficial !== false;
}
// #endif
return false;
...mapGetters([
'globalAIKefuConfig',
'aiUnreadCount'
]),
isDifyService() {
const serviceType = this.platformConfig?.type || '';
return serviceType === 'aikefu';
},
aiAgentimg() {
return this.globalAIKefuConfig?.icon || this.$util.getDefaultImage().aiAgent || '';
},
unreadCount() {
return this.aiUnreadCount;
}
},
methods: {
//拨打电话
call() {
uni.makePhoneCall({
phoneNumber: this.tel + ''
})
...mapMutations([
'setAiUnreadCount'
]),
/**
* 修复:微信小程序客服点击事件(直接触发客服逻辑)
*/
handleWeappCustomerClick() {
if (!this.weappOfficialService) {
// 直接调用客服处理逻辑
this.handleCustomerService();
}
},
//处理客服点击事件
contactServicer() {
// 使用统一客服处理
this.customerService.handleCustomerClick();
/**
* 修复:获取最新配置(支持强制刷新,解决小程序缓存问题)
*/
async getLatestConfig(forceRefresh = false) {
return new Promise((resolve) => {
// H5/小程序强制请求最新配置,避免缓存
this.$api.sendRequest({
url: '/api/site/getServicerConfig',
header: {
'Cache-Control': 'no-cache, no-store, must-revalidate',
'Pragma': 'no-cache',
'Expires': '0'
},
data: { t: new Date().getTime() },
success: (res) => {
const config = res.code === 0 ? res.data : this.$store.state.servicerConfig || {};
this.$store.commit('UPDATE_SERVICER_CONFIG', config);
resolve(config);
},
fail: () => resolve(this.$store.state.servicerConfig || {})
});
});
},
/**
* 初始化客服服务(确保实例正确创建)
*/
initCustomerService(config = null) {
// 强制重新创建客服实例
this.customerService = null;
this.customerService = createCustomerService(this, config || this.latestConfig);
this.platformConfig = this.customerService.refreshConfig(config || this.latestConfig);
this.buttonConfig = this.customerService.getButtonConfig();
},
/**
* 微信小程序:初始化服务类型(修复判断逻辑)
*/
initWeappServiceType() {
// #ifdef MP-WEIXIN
this.weappOfficialService = this.buttonConfig?.openType === 'contact' && !this.isDifyService;
// #endif
},
/**
* 获取店铺电话
*/
getShopTel() {
uni.getStorage({
key: 'shopInfo',
success: (e) => {
if (e.data && e.data.mobile && /^1[3-9]\d{9}$/.test(e.data.mobile)) {
this.tel = e.data.mobile;
}
}
});
},
/**
* 拨打电话
*/
call() {
if (!this.tel || !/^1[3-9]\d{9}$/.test(this.tel)) {
uni.showToast({ title: '暂无有效联系电话', icon: 'none' });
return;
}
uni.makePhoneCall({
phoneNumber: this.tel,
fail: (err) => {
if (err.errMsg !== 'makePhoneCall:fail cancel') {
uni.showToast({ title: '拨号失败,请稍后重试', icon: 'none' });
}
}
});
},
/**
* 客服点击逻辑(修复:确保小程序端正确执行)
*/
async handleCustomerService() {
uni.showLoading({ title: '加载中...', mask: true });
try {
// 再次获取最新配置确保是dify模式
const newConfig = await this.getLatestConfig(true);
this.initCustomerService(newConfig);
// 强制触发客服点击
if (this.customerService) {
this.customerService.handleCustomerClick();
}
} catch (e) {
uni.showToast({ title: '操作失败', icon: 'none' });
} finally {
uni.hideLoading();
}
}
}
};
</script>
<style lang="scss">
.container-box {
width: 100%;
.item-wrap {
border-radius: 10rpx;
.image-box {
border-radius: 10rpx;
}
image {
width: 100%;
height: auto;
border-radius: 10rpx;
will-change: transform;
}
}
}
//悬浮按钮
<style scoped>
/* 样式保持不变 */
.fixed-box {
position: fixed;
right: 0rpx;
right: 20rpx;
bottom: 200rpx;
z-index: 10;
// background: #fff;
// box-shadow: 2rpx 2rpx 22rpx rgba(0, 0, 0, 0.3);
border-radius: 120rpx;
padding: 20rpx 0;
z-index: 9999;
display: flex;
justify-content: center;
flex-direction: column;
width: 100rpx;
box-sizing: border-box;
transition: 0.3s;
overflow: hidden;
align-items: center;
gap: 14rpx;
}
.btn-item {
display: flex;
justify-content: center;
text-align: center;
flex-direction: column;
line-height: 1;
margin: 14rpx 0;
transition: 0.1s;
background: #fff;
border-radius: 50rpx;
width: 80rpx;
height: 80rpx;
padding: 0;
.btn-item {
width: 88rpx !important;
height: 88rpx !important;
border-radius: 50% !important;
background-color: #ffffff !important;
background-size: 60% 60% !important;
background-position: center !important;
background-repeat: no-repeat !important;
border: none !important;
padding: 0 !important;
margin: 0 !important;
display: flex !important;
justify-content: center !important;
align-items: center !important;
box-shadow: 0 2rpx 8rpx rgba(0,0,0,0.1);
}
.btn-item::after {
border: none !important;
}
text {
font-size: 36rpx;
font-weight: bold;
}
.unread-badge {
position: absolute;
top: -5rpx;
right: -5rpx;
background: #ff4544;
color: #fff;
border-radius: 20rpx;
min-width: 30rpx;
height: 30rpx;
line-height: 30rpx;
text-align: center;
font-size: 10rpx;
padding: 0 8rpx;
box-shadow: 0 2rpx 10rpx rgba(255, 73, 72, 0.3);
z-index: 1;
}
view {
font-size: 26rpx;
font-weight: bold;
}
/* #ifdef MP-WEIXIN */
.unread-badge {
font-size: 20rpx;
}
/* #endif */
&.show {
transform: rotate(180deg);
}
&.switch {}
&.icon-xiala {
margin: 0;
margin-top: 0.1rpx;
}
}
.ai-icon {
font-size: 40rpx;
}
</style>

4
lang/zh-cn/ai/ai-chat.js Normal file
View File

@@ -0,0 +1,4 @@
export const lang = {
//title为每个页面的标题
title: 'AI智能客服'
}

View File

@@ -58,7 +58,7 @@
"quickapp" : {},
/* */
"mp-weixin" : {
"appid" : "wx29215aa1bd97bbd6",
"appid" : "wxa8f94045d9c2fc10",
"setting" : {
"urlCheck" : false,
"postcss" : false,

1789
pages.json

File diff suppressed because it is too large Load Diff

View File

@@ -0,0 +1,20 @@
<template>
<view class="container">
<web-view src="https://dify.aigc-quickapp.com/chatbot/ILbr8HHEgpBW2ggp"></web-view>
</view>
</template>
<script>
export default {
onLoad() {
console.log('Dify 聊天页已加载')
}
}
</script>
<style>
.container {
width: 100%;
height: 100vh;
}
</style>

View File

@@ -146,8 +146,31 @@
nsNavbar,
toTop
},
mixins: [diyJs, scroll, indexJs]
mixins: [diyJs, scroll, indexJs],
methods: {
// 新增:电话按钮点击事件-弹出对话框
openCallDialog() {
uni.showModal({
title: "拨打?【仅为模拟】", // 弹窗标题
content: "", // 弹窗内容(可留空)
confirmText: "确定", // 确定按钮文字
cancelText: "取消", // 取消按钮文字
success: (res) => {
if (res.confirm) {
// 点击“确定”后的操作(比如实际拨号)
uni.makePhoneCall({
phoneNumber: "13800138000" // 替换为实际要拨打的号码
});
} else if (res.cancel) {
// 点击“取消”后的操作(可留空)
console.log('用户取消拨打');
}
}
});
}
}
};
</script>
<style lang="scss">

View File

@@ -0,0 +1,10 @@
{
"navigationBarBackgroundColor": "#ff4544",
"navigationBarTextStyle": "white",
"backgroundColor": "#f8f8f8",
"enablePullDownRefresh": false,
"onReachBottomDistance": 50,
"usingComponents": {
"ai-chat-message": "/components/ai-chat-message/ai-chat-message"
}
}

View File

@@ -0,0 +1,650 @@
<template>
<view class="ai-chat-page" :style="wrapperPageStyle">
<!--自定义导航头部 -->
<view class="custom-navbar" ref="pageHeader" v-if="showCustomNavbar">
<view class="header-left">
<button class="back-btn" v-show="showBackButton" @click="goBack">
<text class="iconfont icon-back"></text>
</button>
<!-- 占位元素确保布局平衡 -->
<view v-show="!showBackButton" class="placeholder"></view>
</view>
<view class="header-center">
<text class="header-subtitle">在线为您服务</text>
</view>
<view class="header-right">
<button class="menu-btn" v-show="showMenuButton" @click="showMenu">
<text class="iconfont icon-ellipsis"></text>
</button>
<!-- 占位元素确保布局平衡 -->
<view v-show="!showMenuButton" class="placeholder"></view>
</view>
</view>
<!-- 聊天内容区域 -->
<view class="chat-content"
:style="wrapperChatContentStyle"
>
<!-- AI聊天组件 -->
<ai-chat-message
ref="chat"
:initial-messages="initialMessages"
:user-avatar="userAvatar"
:ai-avatar="aiAvatar"
@message-sent="onMessageSent"
@ai-response="onAIResponse"
@action-click="onActionClick"
@history-loaded="onHistoryLoaded"
@file-preview="onFilePreview"
@audio-play="onAudioPlay"
@audio-pause="onAudioPause"
@video-play="onVideoPlay"
@video-pause="onVideoPause"
@link-open="onLinkOpen"
@product-view="onProductView"
@input-change="onInputChange" />
</view>
</view>
</template>
<script>
import { mapGetters, mapMutations } from 'vuex'
import navigationHelper from '@/common/js/navigation';
import { EventSafety } from '@/common/js/event-safety';
export default {
data() {
return {
initialMessages: [
{
id: 1,
role: 'ai',
type: 'text',
content: '您好我是AI智能客服很高兴为您服务\n\n我可以帮您\n• 解答产品相关问题\n• 处理订单问题\n• 提供技术支持\n• 推荐相关商品\n\n请告诉我您需要什么帮助',
timestamp: Date.now() - 60000,
actions: [
{ type: 'like', icon: 'icon-dianzan1', text: '喜欢', count: 0 },
{ type: 'dislike', icon: 'icon-dianzan1', text: '不喜欢', count: 0 }
]
}
],
// --- 系统导航栏/状态栏相关 ---
navBarHeight: 44, // uni-page-head 系统导航栏默认高度为44px
statusBarHeight: 0, // 状态栏高度默认0
// --- 自定义导航栏 ---
showCustomNavbar: true, // 是否显示自定义导航栏
showBackButton: false, // 是否显示返回按钮
showMenuButton: true, // 是否显示设置菜单按钮
// --- 聊天内容区域 ---
scrollViewHeight: '0px',
// 事件处理器引用(用于清理)
safeEventHandlers: new Map()
}
},
computed: {
...mapGetters([
'globalAIKefuConfig'
]),
/// ---- 关于AI客服的配置支持远程配置 ----
userAvatar() {
return this.globalAIKefuConfig?.userAvatar || '/static/images/user-avatar.png'
},
aiAvatar() {
return this.globalAIKefuConfig?.aiAvatar || '/static/images/ai-avatar.png'
},
/// ---- others ----
containerHeight() {
return `calc(100vh - ${this.navBarHeight + this.statusBarHeight}px)`
},
wrapperPageStyle() {
// #ifdef H5
return `top: ${this.navBarHeight + 'px'};`
// #endif
// #ifdef MP-WEIXIN
return `top: -1px;` // 微信小程序需要上移1px, 否则与系统导航栏出现1px的空隙
// #endif
return ``
},
wrapperChatContentStyle() {
return {
height: this.containerHeight,
paddingTop: this.showCustomNavbar ? '0' : (this.navHeight + 'px')
}
}
},
async onLoad(options) {
await this.initPage(options)
},
async onReady() {
await this.initNavigation()
},
onShow() {
},
onHide() {
},
onUnload() {
this.cleanup()
},
methods: {
// ========== 安全事件处理 ==========
setupSafeEventListeners() {
// 使用 EventSafety 包装事件处理器
const safeHandlers = {
serviceRequest: EventSafety.wrapEventHandler(
this.handleServiceRequest.bind(this),
{ onError: this.handleEventError.bind(this) }
),
navigationRequest: EventSafety.wrapEventHandler(
this.handleNavigationRequest.bind(this),
{ onError: this.handleEventError.bind(this) }
),
componentInteraction: EventSafety.wrapEventHandler(
this.handleComponentInteraction.bind(this),
{ onError: this.handleEventError.bind(this) }
)
}
// 注册事件监听
this.$on('service.requestComponentInfo', safeHandlers.serviceRequest)
this.$on('navigation.requestInfo', safeHandlers.navigationRequest)
this.$on('component.interaction', safeHandlers.componentInteraction)
// 保存处理器引用用于清理
this.safeEventHandlers.set('serviceRequest', safeHandlers.serviceRequest)
this.safeEventHandlers.set('navigationRequest', safeHandlers.navigationRequest)
this.safeEventHandlers.set('componentInteraction', safeHandlers.componentInteraction)
},
setupNavigationEvents() {
// 监听窗口大小变化
uni.onWindowResize((res) => {
console.log('窗口大小变化:', res.size)
this.calculateScrollViewHeight()
})
},
// ========== 事件处理方法 ==========
async handleServiceRequest(event) {
console.log('处理服务请求:', EventSafety.extractEventData(event))
// 安全地检查事件目标
if (event.matches('.service-component') ||
event.detail?.componentType === 'service') {
await this.processServiceRequest(event)
}
},
async handleNavigationRequest(event) {
console.log('处理导航请求:', event.type)
// 提供导航信息
this.emitNavigationInfo(event)
},
handleComponentInteraction(event) {
console.log('处理组件交互:', event.detail)
// 安全地处理组件交互
this.processComponentInteraction(event)
},
handleEventError(error, event) {
console.error('事件处理错误:', {
error: error.message,
eventType: event?.type,
component: this.$options.name
})
this.showError('操作失败,请重试')
},
// ========== 初始化页面 ==========
async initPage(options = {}) {
this.$langConfig.title('AI智能客服');
this.initChat()
},
// 初始化导航栏相关配置
async initNavigation() {
try {
// 获取导航栏高度
this.navBarHeight = await navigationHelper.getNavigationHeight(this, {forceRefresh: false})
// 获取状态栏高度
this.statusBarHeight = navigationHelper.getStatusBarHeight()
// 计算滚动视图高度
this.calculateScrollViewHeight()
// 注册导航相关事件
this.setupNavigationEvents()
} catch (error) {
console.error('初始化导航栏失败:', error)
this.setFallbackNavigationValues()
}
},
// 计算滚动视图高度
calculateScrollViewHeight() {
const safeArea = navigationHelper.getSafeAreaInsets()
const bottomInset = safeArea.bottom || 0
const inputHeight = 120 // 输入区域高度
this.scrollViewHeight = `calc(100vh - ${this.navBarHeight + this.statusBarHeight + inputHeight + bottomInset}px)`
},
// 备用高度设置
setFallbackNavigationValues() {
// #ifdef MP-WEIXIN
this.navBarHeight = 44
this.statusBarHeight = 20
// #endif
// #ifdef H5
this.navBarHeight = 44
this.statusBarHeight = 0
// #endif
// #ifdef APP-PLUS
this.navBarHeight = 88
this.statusBarHeight = 44
// #endif
},
cleanup() {
// 清理事件监听器
this.safeEventHandlers.forEach((handler, eventType) => {
this.$off(eventType, handler)
})
this.safeEventHandlers.clear()
console.log('组件清理完成')
},
showError(message) {
uni.showToast({
title: message,
icon: 'none',
duration: 2000
})
},
// 初始化聊天
initChat() {
// 可以在这里加载历史消息
console.log('AI聊天页面初始化')
},
// 返回上一页
goBack() {
uni.navigateBack()
},
// 显示菜单
showMenu() {
uni.showActionSheet({
itemList: ['清空聊天', '导出记录', '设置', '帮助'],
success: (res) => {
switch (res.tapIndex) {
case 0:
this.clearChat()
break
case 1:
this.exportChat()
break
case 2:
this.showSettings()
break
case 3:
this.showHelp()
break
}
}
})
},
// 清空聊天
clearChat() {
uni.showModal({
title: '提示',
content: '确定要清空聊天记录吗?',
success: (res) => {
if (res.confirm) {
this.$refs.chat.clearMessages()
// 重新添加欢迎消息
this.$refs.chat.addMessage({
id: Date.now(),
role: 'ai',
type: 'text',
content: '聊天记录已清空,有什么可以帮助您的吗?',
timestamp: Date.now()
})
}
}
})
},
// 导出聊天记录
exportChat() {
uni.showToast({
title: '功能开发中',
icon: 'none'
})
},
// 显示设置
showSettings() {
uni.navigateTo({
url: '/pages/settings/index'
})
},
// 显示帮助
showHelp() {
const helpMessage = {
id: Date.now(),
role: 'ai',
type: 'markdown',
content: `# 使用帮助
## 基本功能
- **发送消息**: 在输入框中输入文字后发送
- **语音输入**: 点击麦克风图标进行语音输入
- **附件发送**: 点击+号可以发送图片、文件、位置
## 消息类型
- **文本消息**: 普通文字对话
- **Markdown**: 支持格式化的文档内容
- **文件**: 支持各种文件格式预览
- **音频**: 支持语音消息播放
- **视频**: 支持视频播放
- **链接**: 支持网页链接跳转
- **商品**: 支持商品卡片展示
## 操作功能
- **点赞/踩**: 对AI回复进行评价
- **复制**: 长按消息可复制内容
- **转发**: 支持消息转发功能`,
timestamp: Date.now()
}
this.$refs.chat.addMessage(helpMessage)
},
// 用户发送消息
onMessageSent(message) {
console.log('用户发送消息:', message)
// 使用AI服务获取回复
// AI聊天组件内部已经集成了AI服务这里只需要监听事件
},
// AI回复消息
onAIResponse(message) {
console.log('AI回复消息:', message)
// 可以在这里处理AI回复后的逻辑
// 比如记录对话、更新状态等
},
// 生成AI回复
generateAIResponse(userMessage) {
const responses = [
'我理解您的需求,让我为您详细解答。',
'感谢您的提问,这是一个很好的问题。',
'根据您的问题,我建议您可以考虑以下几个方面:',
'这个问题很常见,让我为您提供一些解决方案。',
'我明白您的困惑,让我帮您分析一下。'
]
const randomResponse = responses[Math.floor(Math.random() * responses.length)]
const aiMessage = {
id: Date.now(),
role: 'ai',
type: 'text',
content: `${randomResponse}\n\n您的问题"${userMessage.content}"我已经收到,正在为您处理中...`,
timestamp: Date.now(),
actions: [
{ type: 'like', count: 0 },
{ type: 'dislike', count: 0 }
]
}
this.$refs.chat.addMessage(aiMessage)
this.$emit('ai-response', aiMessage)
},
// 操作按钮点击
onActionClick({ action, message }) {
console.log('操作点击:', action, message)
switch (action.type) {
case 'like':
uni.showToast({
title: '感谢您的反馈!',
icon: 'success'
})
break
case 'dislike':
uni.showToast({
title: '我们会改进服务',
icon: 'none'
})
break
}
},
// 历史消息加载完成
onHistoryLoaded(messages) {
console.log('历史消息加载完成:', messages.length)
},
// 文件预览
onFilePreview(message) {
console.log('文件预览:', message)
uni.showToast({
title: '打开文件: ' + message.fileName,
icon: 'none'
})
},
// 音频播放
onAudioPlay(message) {
console.log('音频播放:', message)
},
// 音频暂停
onAudioPause(message) {
console.log('音频暂停:', message)
},
// 视频播放
onVideoPlay(message) {
console.log('视频播放:', message)
},
// 视频暂停
onVideoPause(message) {
console.log('视频暂停:', message)
},
// 链接打开
onLinkOpen(message) {
console.log('链接打开:', message)
uni.showModal({
title: '打开链接',
content: `确定要打开链接:${message.url} 吗?`,
success: (res) => {
if (res.confirm) {
// #ifdef H5
window.open(message.url, '_blank')
// #endif
// #ifdef APP-PLUS
plus.runtime.openURL(message.url)
// #endif
}
}
})
},
// 商品查看
onProductView(message) {
console.log('商品查看:', message)
uni.showToast({
title: '查看商品: ' + message.title,
icon: 'none'
})
},
// 输入内容变化
onInputChange(value) {
console.log('输入内容:', value)
}
}
}
</script>
<style lang="scss">
/* 引入图标字体 */
@import url('/common/css/iconfont.css');
/* 页面样式 */
.ai-chat-page {
display: flex;
flex-direction: column;
background-color: #f8f8f8;
overflow: hidden;
position: fixed;
top: 0;
left: 0;
right: 0;
bottom: 0;
}
/* 自定义导航头部 */
.custom-navbar {
display: flex;
align-items: center;
justify-content: space-between;
padding: 20rpx 30rpx;
background-color: white;
border-bottom: 2rpx solid #eeeeee;
.header-left {
flex: 0 0 auto;
display: flex;
align-items: center;
.back-btn {
width: 60rpx;
height: 60rpx;
border-radius: 50%;
background-color: #f8f8f8;
display: flex;
align-items: center;
justify-content: center;
.iconfont {
font-size: 32rpx;
color: #666;
}
}
.placeholder {
width: 120rpx;
height: 60rpx;
}
}
.header-center {
flex: 1;
display: flex;
align-items: center;
justify-content: center;
gap: 20rpx;
.header-title {
font-size: 36rpx;
font-weight: bold;
color: #333;
}
.header-subtitle {
font-size: 24rpx;
color: #999;
}
}
.header-right {
flex: 0 0 auto;
display: flex;
align-items: center;
.menu-btn {
width: 60rpx;
height: 60rpx;
border-radius: 50%;
background-color: #f8f8f8;
display: flex;
align-items: center;
justify-content: center;
.iconfont {
font-size: 32rpx;
color: #666;
}
}
.placeholder {
width: 120rpx;
height: 60rpx;
}
}
}
/* 聊天内容区域 */
.chat-content {
flex: 1;
display: flex;
flex-direction: column;
overflow: hidden;
top: 0;
left: 0;
right: 0;
bottom: 0;
}
/* 底部tabBar占位样式 */
.page-bottom {
width: 100%;
background-color: transparent;
}
</style>

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{
"navigationBarTitleText": "智能客服演示",
"navigationBarBackgroundColor": "#ffffff",
"navigationBarTextStyle": "black",
"backgroundColor": "#f5f5f5"
}

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<template>
<view class="kefu-demo">
<view class="header">
<text class="title">智能客服接口演示</text>
</view>
<view class="content">
<!-- 聊天接口测试 -->
<view class="section">
<view class="section-title">1. 智能客服聊天接口</view>
<view class="input-group">
<input
v-model="chatMessage"
placeholder="输入消息内容"
class="input"
/>
<button @click="testChat" class="btn primary">发送消息</button>
</view>
<view class="result" v-if="chatResult">
<text class="result-title">回复结果</text>
<text class="result-content">{{ chatResult }}</text>
</view>
</view>
<!-- 创建会话接口测试 -->
<view class="section">
<view class="section-title">2. 创建新会话接口</view>
<button @click="testCreateConversation" class="btn primary">创建新会话</button>
<view class="result" v-if="conversationInfo">
<text class="result-title">会话信息</text>
<text class="result-content">会话ID: {{ conversationInfo.conversationId }}</text>
<text class="result-content">创建时间: {{ conversationInfo.createdAt }}</text>
</view>
</view>
<!-- 获取历史记录接口测试 -->
<view class="section">
<view class="section-title">3. 获取会话历史接口</view>
<input
v-model="conversationId"
placeholder="输入会话ID"
class="input"
/>
<button @click="testGetHistory" class="btn primary">获取历史记录</button>
<view class="result" v-if="historyData">
<text class="result-title">历史记录 ({{ historyData.total }})</text>
<view class="message-list">
<view
v-for="msg in historyData.messages"
:key="msg.id"
class="message-item"
>
<text class="message-role">{{ msg.role }}:</text>
<text class="message-content">{{ msg.content }}</text>
<text class="message-time">{{ msg.created_at }}</text>
</view>
</view>
</view>
</view>
<!-- 健康检查测试 -->
<view class="section">
<view class="section-title">4. 系统健康检查</view>
<view class="input-group">
<input
v-model="checkType"
placeholder="检查类型full/basic/ai_service"
class="input"
/>
<button @click="testHealthCheck" class="btn primary">健康检查</button>
</view>
<view class="result" v-if="healthResult">
<text class="result-title">健康检查结果</text>
<text class="result-content">状态: {{ healthResult.status }}</text>
<text class="result-content">检查ID: {{ healthResult.checkId }}</text>
<text class="result-content">时间: {{ healthResult.timestamp }}</text>
<text class="result-content">通过检查: {{ healthResult.passed_checks }}/{{ healthResult.total_checks }}</text>
<view class="components-status" v-if="healthResult.components">
<text class="result-title">组件状态</text>
<view v-for="(component, key) in healthResult.components" :key="key" class="component-item">
<text class="component-name">{{ key }}: {{ component.status }}</text>
<text class="component-message">{{ component.message }}</text>
<text class="component-time">响应时间: {{ component.response_time_ms }}ms</text>
</view>
</view>
</view>
</view>
<!-- 服务配置信息测试 -->
<view class="section">
<view class="section-title">5. 获取服务配置信息</view>
<button @click="testGetServiceInfo" class="btn primary">获取配置信息</button>
<view class="result" v-if="serviceInfoResult">
<text class="result-title">服务配置</text>
<text class="result-content">服务名称: {{ serviceInfoResult.serviceInfo?.name }}</text>
<text class="result-content">服务版本: {{ serviceInfoResult.serviceInfo?.version }}</text>
<text class="result-content">启用状态: {{ serviceInfoResult.serviceInfo?.enabled ? '已启用' : '未启用' }}</text>
<view class="features-list" v-if="serviceInfoResult.features">
<text class="result-title">可用功能</text>
<view v-for="(enabled, feature) in serviceInfoResult.features" :key="feature" class="feature-item">
<text class="feature-name">{{ feature }}: {{ enabled ? '✓' : '✗' }}</text>
</view>
</view>
<view class="endpoints-list" v-if="serviceInfoResult.endpoints">
<text class="result-title">API端点</text>
<view v-for="(endpoint, name) in serviceInfoResult.endpoints" :key="name" class="endpoint-item">
<text class="endpoint-name">{{ name }}: {{ endpoint }}</text>
</view>
</view>
</view>
</view>
<!-- 清除会话测试 -->
<view class="section">
<view class="section-title">6. 清除会话历史</view>
<view class="input-group">
<input
v-model="clearConversationId"
placeholder="会话ID可选"
class="input"
/>
<button @click="testClearConversation" class="btn primary">清除会话</button>
</view>
<view class="result" v-if="clearResult">
<text class="result-title">清除结果</text>
<text class="result-content">删除消息数: {{ clearResult.deletedMessages }}</text>
<text class="result-content">删除会话数: {{ clearResult.deletedConversations }}</text>
</view>
</view>
<!-- 流式聊天测试 -->
<view class="section">
<view class="section-title">7. 流式聊天测试</view>
<view class="input-group">
<input
v-model="streamMessage"
placeholder="输入消息内容"
class="input"
/>
<button @click="testStreamChat" class="btn primary">开始流式聊天</button>
</view>
<view class="result" v-if="streamResult">
<text class="result-title">流式回复</text>
<text class="stream-content">{{ streamResult }}</text>
</view>
</view>
<!-- 完整服务检查测试 -->
<view class="section">
<view class="section-title">8. 完整服务检查</view>
<button @click="testFullServiceCheck" class="btn primary">完整服务检查</button>
</view>
<!-- 服务状态测试兼容 -->
<view class="section">
<view class="section-title">9. 服务状态检查兼容</view>
<button @click="testServiceStatus" class="btn primary">服务状态检查</button>
</view>
</view>
</view>
</template>
<script>
import kefuService from '@/common/js/kefu-service.js'
export default {
data() {
return {
chatMessage: '',
chatResult: '',
conversationId: '',
conversationInfo: null,
historyData: null,
streamMessage: '',
streamResult: '',
currentConversationId: '',
// 新增数据
checkType: 'full',
healthResult: null,
serviceInfoResult: null,
clearConversationId: '',
clearResult: null
}
},
methods: {
// 测试聊天接口
async testChat() {
if (!this.chatMessage.trim()) {
uni.showToast({
title: '请输入消息内容',
icon: 'none'
})
return
}
uni.showLoading({
title: '发送中...'
})
try {
const response = await kefuService.chatWithAI(
this.chatMessage,
this.currentConversationId,
false
)
if (response.success) {
this.chatResult = response.reply
this.currentConversationId = response.conversationId
uni.showToast({
title: '发送成功',
icon: 'success'
})
} else {
uni.showToast({
title: response.message || '发送失败',
icon: 'none'
})
}
} catch (error) {
console.error('聊天测试失败:', error)
uni.showToast({
title: '请求失败',
icon: 'none'
})
} finally {
uni.hideLoading()
}
},
// 测试创建会话接口
async testCreateConversation() {
uni.showLoading({
title: '创建中...'
})
try {
const response = await kefuService.createNewConversation()
if (response.success) {
this.conversationInfo = response
this.currentConversationId = response.conversationId
uni.showToast({
title: '创建成功',
icon: 'success'
})
} else {
uni.showToast({
title: response.message || '创建失败',
icon: 'none'
})
}
} catch (error) {
console.error('创建会话失败:', error)
uni.showToast({
title: '请求失败',
icon: 'none'
})
} finally {
uni.hideLoading()
}
},
// 测试获取历史记录接口
async testGetHistory() {
if (!this.conversationId.trim() && !this.currentConversationId) {
uni.showToast({
title: '请先创建会话或输入会话ID',
icon: 'none'
})
return
}
uni.showLoading({
title: '加载中...'
})
try {
const response = await kefuService.getChatHistory(
this.conversationId || this.currentConversationId,
20,
0
)
if (response.success) {
this.historyData = response
uni.showToast({
title: '加载成功',
icon: 'success'
})
} else {
uni.showToast({
title: response.message || '加载失败',
icon: 'none'
})
}
} catch (error) {
console.error('获取历史记录失败:', error)
uni.showToast({
title: '请求失败',
icon: 'none'
})
} finally {
uni.hideLoading()
}
},
// 测试健康检查
async testHealthCheck() {
uni.showLoading({
title: '检查中...'
})
try {
const response = await kefuService.healthCheck(this.checkType)
if (response.success) {
this.healthResult = response
uni.showToast({
title: '检查完成',
icon: 'success'
})
} else {
uni.showToast({
title: response.message || '检查失败',
icon: 'none'
})
}
} catch (error) {
console.error('健康检查失败:', error)
uni.showToast({
title: '请求失败',
icon: 'none'
})
} finally {
uni.hideLoading()
}
},
// 测试获取服务配置信息
async testGetServiceInfo() {
uni.showLoading({
title: '获取中...'
})
try {
const response = await kefuService.getServiceInfo()
if (response.success) {
this.serviceInfoResult = response
uni.showToast({
title: '获取成功',
icon: 'success'
})
} else {
uni.showToast({
title: response.message || '获取失败',
icon: 'none'
})
}
} catch (error) {
console.error('获取服务配置失败:', error)
uni.showToast({
title: '请求失败',
icon: 'none'
})
} finally {
uni.hideLoading()
}
},
// 测试清除会话
async testClearConversation() {
if (!this.clearConversationId.trim() && !this.currentConversationId) {
uni.showToast({
title: '请输入会话ID或先创建会话',
icon: 'none'
})
return
}
uni.showLoading({
title: '清除中...'
})
try {
const response = await kefuService.clearConversation(
this.clearConversationId || this.currentConversationId
)
if (response.success) {
this.clearResult = response
uni.showToast({
title: '清除成功',
icon: 'success'
})
} else {
uni.showToast({
title: response.message || '清除失败',
icon: 'none'
})
}
} catch (error) {
console.error('清除会话失败:', error)
uni.showToast({
title: '请求失败',
icon: 'none'
})
} finally {
uni.hideLoading()
}
},
// 测试流式聊天
async testStreamChat() {
if (!this.streamMessage.trim()) {
uni.showToast({
title: '请输入消息内容',
icon: 'none'
})
return
}
this.streamResult = ''
try {
await kefuService.chatWithStream(
this.streamMessage,
this.currentConversationId,
// 开始回调
(startData) => {
console.log('流式聊天开始:', startData)
},
// 消息回调
(messageData) => {
this.streamResult += messageData.content || ''
},
// 完成回调
(completeData) => {
uni.showToast({
title: '流式聊天完成',
icon: 'success'
})
},
// 错误回调
(errorData) => {
console.error('流式聊天错误:', errorData)
uni.showToast({
title: '聊天失败',
icon: 'none'
})
},
// 结束回调
(endData) => {
console.log('流式聊天结束:', endData)
}
)
} catch (error) {
console.error('流式聊天失败:', error)
uni.showToast({
title: '请求失败',
icon: 'none'
})
}
},
// 测试完整服务检查
async testFullServiceCheck() {
uni.showLoading({
title: '检查中...'
})
try {
const response = await kefuService.fullServiceCheck('full')
if (response.available) {
uni.showModal({
title: '服务状态',
content: '服务正常,所有组件运行良好',
showCancel: false
})
} else {
uni.showModal({
title: '服务状态',
content: response.reason || '服务异常',
showCancel: false
})
}
} catch (error) {
console.error('完整服务检查失败:', error)
uni.showToast({
title: '检查失败',
icon: 'none'
})
} finally {
uni.hideLoading()
}
},
// 测试服务状态(兼容旧版本)
async testServiceStatus() {
try {
const status = await kefuService.checkServiceStatus()
uni.showModal({
title: '服务状态',
content: status.available ? '服务正常' : `服务异常: ${status.reason}`,
showCancel: false
})
} catch (error) {
console.error('检查服务状态失败:', error)
uni.showToast({
title: '检查失败',
icon: 'none'
})
}
}
}
}
</script>
<style lang="scss" scoped>
.kefu-demo {
padding: 20rpx;
background-color: #f5f5f5;
min-height: 100vh;
}
.header {
text-align: center;
margin-bottom: 30rpx;
.title {
font-size: 36rpx;
font-weight: bold;
color: #333;
}
}
.content {
.section {
background-color: white;
border-radius: 10rpx;
padding: 30rpx;
margin-bottom: 20rpx;
box-shadow: 0 2rpx 10rpx rgba(0, 0, 0, 0.1);
.section-title {
font-size: 32rpx;
font-weight: bold;
color: #333;
margin-bottom: 20rpx;
}
.input-group {
display: flex;
align-items: center;
margin-bottom: 20rpx;
.input {
flex: 1;
border: 1rpx solid #ddd;
border-radius: 8rpx;
padding: 20rpx;
margin-right: 20rpx;
font-size: 28rpx;
}
}
.btn {
padding: 20rpx 40rpx;
border-radius: 8rpx;
font-size: 28rpx;
&.primary {
background-color: #007aff;
color: white;
}
}
.result {
margin-top: 20rpx;
padding: 20rpx;
background-color: #f8f8f8;
border-radius: 8rpx;
.result-title {
font-size: 28rpx;
font-weight: bold;
color: #333;
display: block;
margin-bottom: 10rpx;
}
.result-content {
font-size: 26rpx;
color: #666;
line-height: 1.5;
display: block;
margin-bottom: 10rpx;
}
.stream-content {
font-size: 26rpx;
color: #007aff;
line-height: 1.5;
}
.components-status {
margin-top: 10rpx;
.component-item {
margin-bottom: 10rpx;
padding: 10rpx;
background-color: white;
border-radius: 4rpx;
border-left: 3rpx solid #007aff;
.component-name {
font-size: 24rpx;
color: #007aff;
font-weight: bold;
display: block;
margin-bottom: 3rpx;
}
.component-message {
font-size: 24rpx;
color: #666;
display: block;
margin-bottom: 3rpx;
}
.component-time {
font-size: 22rpx;
color: #999;
display: block;
}
}
}
.features-list {
margin-top: 10rpx;
.feature-item {
margin-bottom: 5rpx;
.feature-name {
font-size: 24rpx;
color: #333;
display: block;
}
}
}
.endpoints-list {
margin-top: 10rpx;
.endpoint-item {
margin-bottom: 5rpx;
.endpoint-name {
font-size: 22rpx;
color: #666;
display: block;
word-break: break-all;
}
}
}
.message-list {
.message-item {
margin-bottom: 15rpx;
padding: 15rpx;
background-color: white;
border-radius: 6rpx;
border-left: 4rpx solid #007aff;
.message-role {
font-size: 24rpx;
color: #007aff;
font-weight: bold;
display: block;
margin-bottom: 5rpx;
}
.message-content {
font-size: 26rpx;
color: #333;
display: block;
margin-bottom: 5rpx;
}
.message-time {
font-size: 22rpx;
color: #999;
display: block;
}
}
}
}
}
}
</style>

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// generate-preview.js
const fs = require('fs');
const path = require('path');
function generateIconfontPreview(cssPath, outputPath) {
const cssContent = fs.readFileSync(cssPath, 'utf8');
// 解析图标
const iconRegex = /\.(icon-[^:]+):before\s*{\s*content:\s*["']\\([^"']+)["']/g;
const icons = [];
let match;
while ((match = iconRegex.exec(cssContent)) !== null) {
icons.push({
className: match[1],
unicode: '\\' + match[2]
});
}
// 计算引入css文件相对于 outputPath的路径
const relativeCssPath = path.relative(path.dirname(outputPath), cssPath);
// 生成 HTML
const html = `<!DOCTYPE html>
<html>
<head>
<title>Iconfont Preview</title>
<link rel="stylesheet" href="${relativeCssPath}">
<style>
body { font-family: Arial; padding: 20px; }
.grid { font-family: iconfont; display: grid; grid-template-columns: repeat(6, 1fr); gap: 10px; }
.icon { text-align: center; padding: 10px; border: 1px solid #ddd; }
.char { font-size: 24px; }
.name { font-size: 12px; margin-top: 5px; }
</style>
</head>
<body>
<h1>Iconfont Preview (${icons.length} icons)</h1>
<div class="grid">
${icons.map(icon => `
<div class="icon">
<div class="char ${icon.className}"></div>
<div class="name">${icon.className}</div>
</div>
`).join('')}
</div>
</body>
</html>`;
fs.writeFileSync(outputPath, html);
console.log(`预览已生成: ${outputPath}`);
}
// 使用
const cssPath = path.join(__dirname, '../common/css/iconfont.css');
const outputPath = path.join(__dirname, '../iconfont-preview.html');
generateIconfontPreview(cssPath, outputPath);

View File

@@ -1,362 +1,381 @@
import Vue from 'vue'
import Vuex from 'vuex'
Vue.use(Vuex)
import Http from '../common/js/http.js'
import colorList from '../common/js/style_color.js'
const store = new Vuex.Store({
state: {
token: null,
siteInfo: null,
memberInfo: null,
tabBarList: '',
siteState: 1,
themeStyle: '',
addonIsExist: {
bundling: 0,
coupon: 0,
discount: 0,
fenxiao: 0,
gift: 0,
groupbuy: 0,
manjian: 0,
memberconsume: 0,
memberrecharge: 0,
memberregister: 0,
membersignin: 0,
memberwithdraw: 0,
memberrecommend: 0,
pintuan: 0,
pointexchange: 0,
seckill: 0,
store: 0,
topic: 0,
bargain: 0,
membercancel: 0,
servicer: 0,
supermember: 0,
giftcard: 0,
divideticket: 0,
scenefestival: 0,
birthdaygift: 0,
pinfan: 0,
form: 0
},
authInfo: {}, // 授权信息
flRefresh: 0,
location: null, // 定位信息
defaultImg: {
goods: '',
head: '',
store: '',
article: ''
},
cartList: {},
cartIds: [],
cartNumber: 0,
cartMoney: 0,
cartChange: 0,
bottomNavHidden: false, // 底部导航是否隐藏true隐藏false显示
globalStoreConfig: null, // 门店配置
globalStoreInfo: null, // 门店信息
defaultStoreInfo: null, // 默认门店
cartPosition: null, // 购物车所在位
componentRefresh: 0, // 组件刷新
servicerConfig: null, // 客服配置
import Vue from 'vue'
import Vuex from 'vuex'
Vue.use(Vuex)
import Http from '../common/js/http.js'
import colorList from '../common/js/style_color.js'
const store = new Vuex.Store({
state: {
token: null,
siteInfo: null,
memberInfo: null,
tabBarList: '',
siteState: 1,
themeStyle: '',
addonIsExist: {
bundling: 0,
coupon: 0,
discount: 0,
fenxiao: 0,
gift: 0,
groupbuy: 0,
manjian: 0,
memberconsume: 0,
memberrecharge: 0,
memberregister: 0,
membersignin: 0,
memberwithdraw: 0,
memberrecommend: 0,
pintuan: 0,
pointexchange: 0,
seckill: 0,
store: 0,
topic: 0,
bargain: 0,
membercancel: 0,
servicer: 0,
supermember: 0,
giftcard: 0,
divideticket: 0,
scenefestival: 0,
birthdaygift: 0,
pinfan: 0,
form: 0
},
authInfo: {}, // 授权信息
flRefresh: 0,
location: null, // 定位信息
defaultImg: {
goods: '',
head: '',
store: '',
article: '',
aiAgent: ''
},
cartList: {},
cartIds: [],
cartNumber: 0,
cartMoney: 0,
cartChange: 0,
bottomNavHidden: false, // 底部导航是否隐藏true隐藏false显示
aiUnreadCount: 10, // AI未读消息数量
globalAIKefuConfig: null, // AI客服配置
globalStoreConfig: null, // 门店配
globalStoreInfo: null, // 门店信息
defaultStoreInfo: null, // 默认门店
cartPosition: null, // 购物车所在位置
componentRefresh: 0, // 组件刷新
servicerConfig: null, // 客服配置
wxworkConfig: null, // 企业微信配置
diySeckillInterval: 0,
diyGroupPositionObj: {},
diyGroupShowModule: '',
tabBarHeight: '56px',
mapConfig: {
tencent_map_key: '',
wap_is_open: 1,
wap_valid_time: 0
},
copyright: null
},
mutations: {
// 设置那些组件展示
setDiyGroupShowModule(state, data) {
state.diyGroupShowModule = data;
},
// 设置diyGroup中组件原有高度通过他们来实现在首页的定位
setDiyGroupPositionObj(state, data) {
state.diyGroupPositionObj = Object.assign({}, state.diyGroupPositionObj, data);
},
setSiteState(state, siteStateVal) {
state.siteState = siteStateVal;
},
setThemeStyle(state, value) {
state.themeStyle = value
uni.setStorageSync('themeStyle', value); // 初始化数据调用
},
setTabBarList(state, value) {
state.tabBarList = value;
},
setAddonIsExist(state, value) {
state.addonIsExist = value;
uni.setStorageSync('addonIsExist', value); // 初始化数据调用
},
setToken(state, value) {
state.token = value;
if (value) {
uni.setStorageSync('token', value); // 初始化数据调用
} else {
uni.removeStorageSync('token');
}
},
setAuthinfo(state, value) {
state.authInfo = value;
},
setflRefresh(state, flRefreshVal) {
state.flRefresh = flRefreshVal;
},
setLocation(state, value) {
var date = new Date();
date.setSeconds(60 * state.mapConfig.wap_valid_time);
value.valid_time = date.getTime() / 1000; // 定位信息 5分钟内有效过期后将重新获取定位信息
state.location = value;
uni.setStorageSync('location', value); // 初始化数据调用
},
setDefaultImg(state, value) {
state.defaultImg = value;
uni.setStorageSync('defaultImg', value); // 初始化数据调用
},
setSiteInfo(state, value) {
state.siteInfo = value;
uni.setStorageSync('siteInfo', value); // 初始化数据调用
},
setShopInfo(state, value) {
state.shopInfo = value;
uni.setStorageSync('shopInfo', value); // 初始化数据调用
},
setCartChange(state) {
state.cartChange += 1;
},
setBottomNavHidden(state, value) {
state.bottomNavHidden = value;
},
setGlobalStoreConfig(state, value) {
state.globalStoreConfig = value;
uni.setStorageSync('globalStoreConfig', value); // 初始化数据调用
},
setGlobalStoreInfo(state, value) {
state.globalStoreInfo = value;
uni.setStorageSync('globalStoreInfo', value); // 初始化数据调用
},
setDefaultStoreInfo(state, value) {
state.defaultStoreInfo = value;
uni.setStorageSync('defaultStoreInfo', value); // 初始化数据调用
},
setCartPosition(state, value) {
state.cartPosition = value;
},
setComponentRefresh(state) {
state.componentRefresh += 1;
},
// 客服配置
setServicerConfig(state, value) {
state.servicerConfig = value;
uni.setStorageSync('servicerConfig', value);
},
diySeckillInterval: 0,
diyGroupPositionObj: {},
diyGroupShowModule: '',
tabBarHeight: '56px',
mapConfig: {
tencent_map_key: '',
wap_is_open: 1,
wap_valid_time: 0
},
copyright: null
},
mutations: {
// 设置那些组件展示
setDiyGroupShowModule(state, data) {
state.diyGroupShowModule = data;
},
// 设置diyGroup中组件原有高度通过他们来实现在首页的定位
setDiyGroupPositionObj(state, data) {
state.diyGroupPositionObj = Object.assign({}, state.diyGroupPositionObj, data);
},
setSiteState(state, siteStateVal) {
state.siteState = siteStateVal;
},
setThemeStyle(state, value) {
state.themeStyle = value
uni.setStorageSync('themeStyle', value); // 初始化数据调用
},
setTabBarList(state, value) {
state.tabBarList = value;
},
setAddonIsExist(state, value) {
state.addonIsExist = value;
uni.setStorageSync('addonIsExist', value); // 初始化数据调用
},
setToken(state, value) {
state.token = value;
if (value) {
uni.setStorageSync('token', value); // 初始化数据调用
} else {
uni.removeStorageSync('token');
}
},
setAuthinfo(state, value) {
state.authInfo = value;
},
setflRefresh(state, flRefreshVal) {
state.flRefresh = flRefreshVal;
},
setLocation(state, value) {
var date = new Date();
date.setSeconds(60 * state.mapConfig.wap_valid_time);
value.valid_time = date.getTime() / 1000; // 定位信息 5分钟内有效过期后将重新获取定位信息
state.location = value;
uni.setStorageSync('location', value); // 初始化数据调用
},
setDefaultImg(state, value) {
state.defaultImg = value;
uni.setStorageSync('defaultImg', value); // 初始化数据调用
},
setSiteInfo(state, value) {
state.siteInfo = value;
uni.setStorageSync('siteInfo', value); // 初始化数据调用
},
setShopInfo(state, value) {
state.shopInfo = value;
uni.setStorageSync('shopInfo', value); // 初始化数据调用
},
setCartChange(state) {
state.cartChange += 1;
},
setBottomNavHidden(state, value) {
state.bottomNavHidden = value;
},
setglobalAIKefuConfig(state, value) {
state.globalAIKefuConfig = value;
uni.setStorageSync('globalAIKefuConfig', value); // 初始化数据调用
},
setGlobalStoreConfig(state, value) {
state.globalStoreConfig = value;
uni.setStorageSync('globalStoreConfig', value); // 初始化数据调用
},
setGlobalStoreInfo(state, value) {
state.globalStoreInfo = value;
uni.setStorageSync('globalStoreInfo', value); // 初始化数据调用
},
setDefaultStoreInfo(state, value) {
state.defaultStoreInfo = value;
uni.setStorageSync('defaultStoreInfo', value); // 初始化数据调用
},
setCartPosition(state, value) {
state.cartPosition = value;
},
setComponentRefresh(state) {
state.componentRefresh += 1;
},
// 客服配置
setServicerConfig(state, value) {
state.servicerConfig = value;
uni.setStorageSync('servicerConfig', value);
},
// 企业微信配置
setWxworkConfig(state, value) {
state.wxworkConfig = value;
uni.setStorageSync('wxworkConfig', value);
},
setDiySeckillInterval(state, value) {
state.diySeckillInterval = value;
},
setTabBarHeight(state, value) {
state.tabBarHeight = value;
},
setMapConfig(state, value) {
state.mapConfig = value;
uni.setStorageSync('mapConfig', value);
},
setCopyright(state, value) {
state.copyright = value;
uni.setStorageSync('copyright', value);
},
setMemberInfo(state, value) {
state.memberInfo = value;
if (value) {
uni.setStorageSync('memberInfo', value);
} else {
uni.removeStorageSync('memberInfo');
}
},
setCartNumber(state, cartNumber) {
state.cartNumber = cartNumber
},
setCartList(state, value) {
state.cartList = value;
},
setCartIds(state, value) {
state.cartIds = value;
},
setCartMoney(state, value) {
state.cartMoney = value;
}
},
actions: {
init() {
return new Promise((resolve, reject) => {
Http.sendRequest({
url: '/api/config/init',
success: res => {
var data = res.data;
if (data) {
this.commit('setThemeStyle', colorList[data.style_theme.name]);
// 底部导航
this.commit('setTabBarList', data.diy_bottom_nav);
this.commit('setAddonIsExist', data.addon_is_exist);
this.commit('setDefaultImg', data.default_img);
this.commit('setSiteInfo', data.site_info);
this.commit('setServicerConfig', data.servicer);
setDiySeckillInterval(state, value) {
state.diySeckillInterval = value;
},
setTabBarHeight(state, value) {
state.tabBarHeight = value;
},
setMapConfig(state, value) {
state.mapConfig = value;
uni.setStorageSync('mapConfig', value);
},
setCopyright(state, value) {
state.copyright = value;
uni.setStorageSync('copyright', value);
},
setMemberInfo(state, value) {
state.memberInfo = value;
if (value) {
uni.setStorageSync('memberInfo', value);
} else {
uni.removeStorageSync('memberInfo');
}
},
setCartNumber(state, cartNumber) {
state.cartNumber = cartNumber
},
setCartList(state, value) {
state.cartList = value;
},
setCartIds(state, value) {
state.cartIds = value;
},
setCartMoney(state, value) {
state.cartMoney = value;
},
// 设置AI未读消息数量
setAiUnreadCount(state, value) {
state.aiUnreadCount = value;
}
},
getters: {
// AI智能助手配置
globalAIKefuConfig: state => state.globalAIKefuConfig,
// AI未读消息数量
aiUnreadCount: state => state.aiUnreadCount,
},
actions: {
init() {
return new Promise((resolve, reject) => {
Http.sendRequest({
url: '/api/config/init',
success: res => {
var data = res.data;
if (data) {
this.commit('setThemeStyle', colorList[data.style_theme.name]);
// 底部导航
this.commit('setTabBarList', data.diy_bottom_nav);
this.commit('setAddonIsExist', data.addon_is_exist);
this.commit('setDefaultImg', data.default_img);
this.commit('setSiteInfo', data.site_info);
this.commit('setServicerConfig', data.servicer);
// 企业微信配置
if (data?.wxwork_config) {
this.commit('setWxworkConfig', data.wxwork_config);
}
this.commit('setCopyright', data.copyright);
this.commit('setMapConfig', data.map_config);
this.commit('setGlobalStoreConfig', data.store_config);
//联系我们
this.commit('setShopInfo', data.shop_info);
// 默认总店
if (data.store_info) {
this.commit('setDefaultStoreInfo', data.store_info);
} else {
// 清空不存在的门店信息
this.commit('setDefaultStoreInfo', null);
this.commit('setGlobalStoreInfo', null);
}
resolve(data);
}
}
});
})
},
// 查询购物车列表、总数量、总价格
getCartNumber() {
Http.sendRequest({
url: '/api/cart/lists',
data: {},
success: res => {
if (res.code == 0) {
let list = [];
let ids = [];
let totalMoney = 0;
let totalNum = 0;
if (res.data.length) {
res.data.forEach((item) => {
let cart = {
cart_id: item.cart_id,
goods_id: item.goods_id,
sku_id: item.sku_id,
num: item.num,
discount_price: item.discount_price
};
if (!list['goods_' + cart.goods_id]) {
list['goods_' + cart.goods_id] = {};
}
list['goods_' + cart.goods_id]['sku_' + cart
.sku_id
] =
cart;
ids.push(cart.cart_id);
});
for (let goods in list) {
let num = 0;
let money = 0;
for (let sku in list[goods]) {
let item = list[goods][sku];
if (typeof item == 'object') {
num += item.num;
money += parseFloat(item.discount_price) * parseInt(item
.num);
}
}
list[goods].num = num;
list[goods].total_money = money;
totalNum += num;
totalMoney += money;
}
}
this.commit('setCartList', list);
this.commit('setCartIds', ids);
this.commit('setCartNumber', totalNum);
this.commit('setCartMoney', totalMoney);
}
}
});
},
// 清空购物车 ns-goods-sku-index组件中引用
emptyCart() {
this.commit('setCartList', {});
this.commit('setCartIds', []);
this.commit('setCartNumber', 0);
this.commit('setCartMoney', 0);
},
// 计算购物车数量、价格
cartCalculate() {
let ids = [];
let totalMoney = 0;
let totalNum = 0;
for (let k in this.state.cartList) {
let item = this.state.cartList[k];
let num = 0;
let money = 0;
for (let sku in item) {
if (typeof item[sku] == 'object') {
num += item[sku].num;
money += parseFloat(item[sku].discount_price) * parseInt(item[sku].num);
ids.push(item[sku].cart_id);
}
}
item.num = num;
item.total_money = money;
totalNum += num;
totalMoney += money;
}
this.commit('setCartNumber', totalNum);
this.commit('setCartMoney', totalMoney);
this.commit('setCartIds', ids);
}
}
})
this.commit('setCopyright', data.copyright);
this.commit('setMapConfig', data.map_config);
this.commit('setglobalAIKefuConfig', data.ai_agent_config);
this.commit('setGlobalStoreConfig', data.store_config);
//联系我们
this.commit('setShopInfo', data.shop_info);
// 默认总店
if (data.store_info) {
this.commit('setDefaultStoreInfo', data.store_info);
} else {
// 清空不存在的门店信息
this.commit('setDefaultStoreInfo', null);
this.commit('setGlobalStoreInfo', null);
}
resolve(data);
}
}
});
})
},
// 查询购物车列表、总数量、总价格
getCartNumber() {
Http.sendRequest({
url: '/api/cart/lists',
data: {},
success: res => {
if (res.code == 0) {
let list = [];
let ids = [];
let totalMoney = 0;
let totalNum = 0;
if (res.data.length) {
res.data.forEach((item) => {
let cart = {
cart_id: item.cart_id,
goods_id: item.goods_id,
sku_id: item.sku_id,
num: item.num,
discount_price: item.discount_price
};
if (!list['goods_' + cart.goods_id]) {
list['goods_' + cart.goods_id] = {};
}
list['goods_' + cart.goods_id]['sku_' + cart
.sku_id
] =
cart;
ids.push(cart.cart_id);
});
for (let goods in list) {
let num = 0;
let money = 0;
for (let sku in list[goods]) {
let item = list[goods][sku];
if (typeof item == 'object') {
num += item.num;
money += parseFloat(item.discount_price) * parseInt(item
.num);
}
}
list[goods].num = num;
list[goods].total_money = money;
totalNum += num;
totalMoney += money;
}
}
this.commit('setCartList', list);
this.commit('setCartIds', ids);
this.commit('setCartNumber', totalNum);
this.commit('setCartMoney', totalMoney);
}
}
});
},
// 清空购物车 ns-goods-sku-index组件中引用
emptyCart() {
this.commit('setCartList', {});
this.commit('setCartIds', []);
this.commit('setCartNumber', 0);
this.commit('setCartMoney', 0);
},
// 计算购物车数量、价格
cartCalculate() {
let ids = [];
let totalMoney = 0;
let totalNum = 0;
for (let k in this.state.cartList) {
let item = this.state.cartList[k];
let num = 0;
let money = 0;
for (let sku in item) {
if (typeof item[sku] == 'object') {
num += item[sku].num;
money += parseFloat(item[sku].discount_price) * parseInt(item[sku].num);
ids.push(item[sku].cart_id);
}
}
item.num = num;
item.total_money = money;
totalNum += num;
totalMoney += money;
}
this.commit('setCartNumber', totalNum);
this.commit('setCartMoney', totalMoney);
this.commit('setCartIds', ids);
}
}
})
export default store